Winthrop Fuel Company, Inc.

I applied for fuel as a tenant and they saw on the application that I was sisters with the property management and sister inlaw to the landlord. They couldn't get in touch with the landlord or manager so they called ME about a vacant unit in the building that was "dangerously low". I just moved from Savannah Georgia and have zero clue who lives here and why I should get a call from a fuel company about my neighbor. Nor should they use me to get in touch with the landlord. SUE WAS INSANELY RUDE WHEN I TRIED TO TELL HER TO CALL MANAGEMENT. SHe couldn't be bothered to hear why I was telling her to call management not me. Instead she wanted to know the address and my unit which didn't matter, mine wasn't in question! Her sharp remarks were enough for me to say, nope, bye. If you move from out of state, expect to get paperwork by mail, return it by mail or be brave and do it in person and get the worst customer experience ever. My fiance was ignored and as he said, "it's like they can't be bothered". I was born in Lewiston and left for Georgia 18 years ago, and expected better, but nothing has changed in this state. Winthrop fuel is terrible and I don't understand why mainers put up with this nonsense.

unknown

Horrible customer service. Called week in advance to get fuel delivery as we were getting low. said they would be out on specific date that week. we called every day to make sure they were coming out as fuel was real low. kept saying yes they would be out. Came home late one night about 11 pm with kids same day fuel was to be delivered. Saw that no fuel had been delivered and it was a cold winter night and we needed to take showers. Called the company same night, lady who answered (owners wife) was very very rude. She questioned our parenting because we were bringing our kids home late at night (we were at a hockey game in another city and they were high schoolers) told us we were out of luck and would have to wait till next business day (it was either a Friday or Saturday night). Husband was very angry with the lady's rudeness and told her she better send someone out right then and there to deliver fuel. She proceeded to tell him she wasn't going to and husband told her to check her info and she would see we had been calling every day to make sure they were delivering and was assured they would. She had spent the entire time arguing with my husband without even looking up our account information. Finally she got off her butt and went down and looked at account info and saw that we had been calling all week but they had us scheduled for the following week. The sales lady we had been dealing with all week failed to record the info. So after all the rudeness and her finally realizing we were right and she was wrong they sent someone out. We told her for her screw up and her rudeness she should reduce the bill or eat the cost since they only delivered a certain amount and said wed get the rest on scheduled date. We were hesitant to use the company in the first place because we had heard negative stuff but since we had moved here from a mother state we gave them the benefit of the doubt as sometimes customers get angry and say bad stuff when it is the customers fault. Guess the old customers were right. I have never been questioned about my parenting and cannot believe this woman did so. Just rude !!!!

unknown

A co-worker highly recommended Doug from WF who I called for a quote to replace my oil fired warm air furnace with the goal of using natural gas where it is going to be available to me this heating season. Doug was prompt in replying, setting up a visit, providing professional answers to all my questions as well as a very prompt quote. After dealing with multiple vendors and changing the scope of the project Doug updated his quote a few times so that I was able to make an intelligent choice between vendors. Although Winthrop Fuel was not the least expensive it was obvious to me that they were the most responsive and willing to provide a propane furnace KNOWING I was going to change to natural gas in the near future. Others fought me and tried to sway me to use propane more aggressively than I appreciated. Doug did suggest I stay with propane but I know his experience told him my mind was set. I really respect all of his opinions. The crew, Matt and Justin, did a great job. They guys answered my questions along the way and it was a complete pleasure having them working on my project. A few other Winthrop Fuel employees stopped in with deliveries and they were all polite and professional. Winthrop Fuel will have my service work each year for sure!