Liberty Bell Moving & Storage

***I highly suggest to STAY AWAY from Liberty Bell Moving & Storage.*** This company uses deceptive trade practices and cares more about being “right” than keeping customers happy. In the contract, they tell you they can add a 3rd mover at their discretion and that adding a 3rd person at your expense will work out as the same, but it actually doesn’t because they charge you an hourly rate for 3 movers not just for loading and unloading of the items, but also for riding in the truck. Meanwhile, in the initial estimate email they’ll tell you they will use 2 movers. They write out how the hourly charge is applied in the middle of a lengthy email but fail to include such info in the actual (also lengthy) contract that is to be signed. The flat travel fee does NOT include time traveling from your 1st move site to the 2nd one. Instead, you are charged an hourly rate for 2 movers, or 3 if they decide they want to add another at their “discretion”. Their Better Business Bureau rating is a C+ They expect you to provide a week notice to change or cancel a move; otherwise you lose your deposit which includes the travel fee plus 2 hours of move time with 2 movers; it doesn’t matter whether the change is outside your control. Their response to bad reviews is highly unprofessional. Instead of trying to resolve the complaint, the owner calls people names (“idiot”, “moron”, etc.) or dismisses it by saying it’s a fake review. There was a recent lawsuit against them for unlawfully threatening to sue or charge people for posting bad reviews, trying to site “defamation of character” (Yelp warns people of this). They are essentially company-centric, not customer-centric. They’ll be responsive and agreeable to get your business, but then will already have your credit card info on file to charge you how they see fit, even if you disagree or try to resolve a contested invoice. They have no interest in providing a win-win situation for their customers. I wish I had done a more thorough investigation into Liberty Bell Moving & Storage before hiring them. If I had, I would not have hired them. Hopefully this review saves others from having a similar costly and stressful experience that I ended up having with this company.

Where do I start! We hired Liberty Bell moving for a house move about 10 miles away. They showed up and the 4 men were very nice. But we walked through the house and we told them everything that was going. Like in our dining room and living room, it was everything except a table. Well, they left 2 of the biggest items behind, a very heavy entertainment center and a very heavy sitting area/coat rack. Then they tried to take apart a brand new treadmill, but said they forgot their tools. So we had to borrow tools from the neighbors. But then they stripped down the bolt so it couldn’t be taken apart, couldn’t be moved and now is in the house and the $1200 treadmill we cant move because they didn’t have tools. We had just spent over $5000 to paint the house and they destroyed 3 walls, huge gouges and skuff marks. We will have to hire the painter to come back as the house is sold and the walls look terrible. They spent 3 hours at the house loading stuff, 1 full hour they worked on the treadmill which should have been a 5 minute job, but they didn’t have the tools. They closed the truck and said they would meet us after lunch break at the new house. I had been outside with the animals and walked in to find all the stuff they left, I ran out, but they were gone. They should have walked through with me to make sure they got everything. They showed up at the new house about an hour and a half later. They unpacked and left about 2 hours later. We undid a TV and it was smashed, looked like a perfect partial handprint on the top of the screen. It was a 2 month old TV and its destroyed. I wish I had looked at the reviews ahead of time. We have reached out to the company asking about the destroyed walls, even the crew said they would share the pictures with the office as they damaged the walls and admitted it. We had to hire someone else to move the larger items they “forgot”. We cant move our new treadmill because they stripped the bolt down because they came unprepared for the move and tried to use things other then the right tools. And now our new TV is destroyed. Do not recommend at all, they have refused to write back or call. They charged me over $400 for time they took during their 1 3/4 hour lunch break. Very disappointing. The owner continually harasses and attacks clients, check out all the FB reviews. He threatens you if you leave a truthful review. They have the Angies List icon on top, thought we could trust that. So disappointing. Check the messages and texts from the owner demeaning clients.

They were on time, efficient, polite. It was a short distance move so we did not pay extra for insurance. The men were very careful. Nothing got damaged.

unknown

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