Pine State Services

They didn't do the repair because we first need to buy a new faucet, but they will apply the dispatch fee to the repair cost once completed.

The staff at Pine State are pros. Professional in every manner. The new system, installed the way they have done it is very impressive. They are expensive - but they take no shortcuts.

The service looks good, but the requested price is definitely high.

great, fixed a few issues with a variety of fixtures.

They checked it out and proposed turning my boiler into a cold-start boiler and installing a heat pump water heater. After checking with the oil company that usually maintains my boiler, I learned that this was a bad idea that would damage the boiler. I did not go through with the procedure, and they were understanding of my reasons why, refunded my deposit.

An outstanding job from the initial visit and proposal to completion and follow-up! A great company - I highly recommend them!

From top to bottom, start to finish, this was one of my best experiences with a contractor. The work was performed ahead of schedule with a minimum of inconvenience to me. Connor, Chris, Mark, Jason and the crew were awesome: personable, professional and knowledgeable. The result is a beautiful and quiet new Buderus boiler with indirect water heater. I couldn't be happier. Thanks guys!

Pine State Services started by removing my old, junky forced hot air system along with the old oil tank. After the removal of the old system, the installation of the new Buderus boiler system (oil) took about a week or so. I have an old house (1850's) and retrofitting all new pex piping through the first and second floor was not an easy task. The gentlemen doing the work made it look rather easy - I was pretty impressed. Along with the new Buderus boiler, they installed a new water tank - so basically I have an endless amount of hot water which is definitely a change from my last system. I am 100000000 times happier with this system then they old and very happy I went through Pine State Services.

Furnace had routine service Nov. 2. Today (11/19) we noticed an oil smell and and an oil leak at the base of the furnace. Called Pine State and they fit us into the schedule same day. Arrived earlier than expected, diagnosed the problem immediately, took responsibility for it and fixed it at no charge. Despite the earlier glitch, I felt that the annual tuneup was thorough and the technician was very professional -- pleasant and polite. So glad to have found these guys!

A customer service person contacted me promptly and was flexible to my needs regarding scheduling service, which was replacing a leaking water main shutoff valve and adjusting the location of pipe in that area. She took care of communication with the water company to shut off service at the street on the day the work was to be performed. The technician was knowledgeable and did good work. An unexpected piece of the work was replacing the water meter, which was scheduled to be upgraded to a digital meter by the water company in the near future anyway. The work was finished in about 4 hours. I have no complaints about the work performed, but the pricing was vague (it was a flat-rate price for this type of job, described on my bill as "custom grid task - $1,200") and the technician could not explain it clearly to my wife and when I called the field supervisor for further explanation it was not explained in a clear way either. What I hoped for was "Here's roughly how long it was expected to take, and given the material cost typically associated with this type of job, this is how the billing works. These other factors affected the cost as well." The answer I received was more along the lines of "Based on the task, we used flat pricing, and that's what it came to" Service was great, but next time I think I'd rather use someone else who can more clearly tell me what I'm paying for. In the end, we needed it fixed so we said yes to the price before the work was begun, so I guess that is on us. But it led to a bit of buyer's remorse.

They were very friendly. They did charge a bit much and they sold me a contract that would reduce the cost of a winter check up of the furnace

Scheduling was easy, prompt and everybody was very professional. The first tech we had inspect our boiler was unable to fix the problem. Moreover, the fix he suggested was incorrect and it wasn't until I personally contacted the manufacturer that they explained that he must have missed something. Pine State Services were very good and very quick about sending out another tech, who was courteous and professional. This tech troubleshooted the boiler with the manufacturer on the phone and successfully identified the problem and part that needed replacement. The part was delivered within an hour or so and he installed it quickly and seamlessly. We will continue to use them in the future, as everybody makes mistakes, but the failure of the first tech caused a significant headache and unnecessary stress on our part.

They came on time, we very nice and did an excellent job.

I've used Pine State Services a few other times and am consistently pleased with their responsiveness and professionalism of the staff. For this visit, they repaired a leaking copper to PEX connection for our forced hot water heating. They arrived on schedule and took care of the problem quickly, after explaining the costs and process to me. They do tend to be on the more expensive side, but I find value in having service performed by a company that I trust and that stands behind their work (with a warranty).

They are fabulous. They are very responsive. They come when they say they are going to come and do what they say they are going to do. They fulfilled every aspect of the contract, at the cost and on time. The check up itself is something like 90$ and it was on the heating system.

I've never been so furious with a service provider. We had you service and clean the burner in August. Today we woke to a chimney billowing black smoke. We called for service and explained the burner was just cleaned and serviced three months ago. The technician insisted he had to clean the burner again for another $200 to determine what was causing the issue. That's on top of the $150 after hours fee. I'm just disgusted. There was absolutely no need for that. If he were indeed a professional he should have first considered what may be causing the burner to become clogged after just three months. Well it turns out the flue was coming apart and he did NOT need to clean the burner to figure that out. I will never recommend your business. you don't look out for the customer. I feel completely taken advantage of.

I had extensive and very expensive work done with them and I'm very pleased. I like the salesperson. I like the contract. I like the fact that they're here when they say they will. They're prompt and friendly. They're courteous. You never have to call them back. It's never missed. It turned out to be awesome.

The process took 3 days, as expected, and they just finished the job. The lead salesman, Lee, was pleasant to work with, set reasonable expectations, and discussed options with me. I pushed back a bit on the price and we compromised. Everyone won. The installation crew (two gentleman, one older, one younger) were courteous, clean, efficient, and very good to talk with. The work they did was excellent. And they were so quiet that they startled one of my tenants who wasn't fully aware they were working in my basement. Trust me, that's a plus. They showed up on time, or early each day, and were apologetic when behind by 7 minutes on day two due to an internal meeting with the company. I don't begrudge this. Because this was a major capital expense for me, and because I'm a genuinely curious person, I requested that a small tour of my unit be given after installation so I understand how to run it. They showed up first thing this morning (Tuesday after installation) and spent 20 minutes walking over the finer point features of the unit, operation, issues I could encounter, etc. all at personal expense of time. This was very nice to have and certainly instills a sense of confidence when you put a good portion of your annual expendable income into your physical plant. I hope to report back over time about their ongoing service being up to par with initial service.

Please see above paragraph.

starting to do the wash the dishes the hot water came out boiling I checked the hot water heater in the cellar and it was boiling too I turned of the electric power and called Pine State Services for help The operator said that she had a tech in my area and he would be there as soon as he finished with his customer About 30 minutes later he called to say he was on his way to my home When he arrived he went to the cellar to check on the heater. We both agreed that the old heater was gone...Now I thought I have to go and buy a new heater then have it delivered then find someone to install the heater plus have the old one removed and discarded After Bill sized up the situation he came upstairs with a plan He said he could install a new heater remove the old one and have the old discarded He suggested that the old heater was too big for my needs and recommended a small 40 gal heater We agreed on the price and the work began Another truck arrived with the new heater and with the help of the driver the old heater was removed and trucked away In a few hours I had a brand new heater and lots of hot water with absolutely no work on my part The service of this company and their employees is amazing The gals who answer the calls for help are really angels under cover with their help my problem was solved is a short time and no effort on my part

All in all, Pine State is responsive to our plumbing needs (in other areas of our home). Their technicians are professional and polite.

Despite rave reviews on CustomerLobby.com, I would not hire this company.

It was excellent. The person who came was very knowledgeable. The installers were very knowledgeable. It was a good experience all the way around.

We were pleased to welcome Donny from Pine State to help us out today. He was pleasant, on time and slipped on a pair of booties right away. After asking if he could address any specific concerns, he set right to work on our gas furnace. On his trips out to his truck, we appreciated his good humor when our small dog tried to boss him around. After he was finished, he brought us down to let us know about what he did, answer our questions and had us take a look at some additional touches he did for us. He noticed that we have our house on the market, so he wrote up a service report and posted it by the furnace for all to see. He also did us a huge favor (myself especially) by labeling all of our shut off valves (for gas and water) This would be incredibly important should we need to rush down and shut things off in a hurry! He even took the time to answer an additional question my husband had about a plumbing issue. He called a plumbing colleague on the spot to make sure we had the best information. Donny's work today along with my phone conversations with the staff at Pine State are the reasons we continually call on them to help us out will all our service needs. Always professional and with a customer first attitude, these folks are the best. Thank you Pine State Services!

Bill Sterling diagnosed clog quickly. Informed me of the flat rate and the possibility that it may not be the only cause of the clog, i.e. a broken pipe could be involved. If so it would be a separate billable issue. The total time to clear the pipe was 20 to 30 minutes. Bill was quick and cleaned up most if not all of any additional mess that came about from his work. He clearly knew is stuff; was professional; balanced with being very friendly. The cost feels high. However, Pine State gave a very accurate estimate for Bill's arrival time. They called to confirm. Bill found our house, it can be tricky, and was on time. I called Pine State at 9 AM and by noon the clog was cleared and Plumber was off to his lunch. Maybe we could have paid less. We would likely have waited longer. We are very satisfied with Bill's work and are happy to have Pine State at the top of the list of contractors we call.