Pine State Services

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Why wait? Call Pine State Services! We are a locally owned company. We are leaders in green technology and energy for Southern Maine. Call us to find out how you can go green and save money and the environment. We are proud of our superior customer service, quality of work and technical training we provide our technicians. We welcome you to schedule a tour of our showroom to examine live working heating and cooling systems so you can be better educated before making a purchase decision. Order service 24/7 from our website or by calling 207-Why-Wait. (949-9248) Thanks for checking us out on Angie's List. Additional customer testimonials are online at www.pinestateservices.com.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial plumbing, heating & A/C, refrigeration, sewer & drain, well pumps & water filtration, air conditioning, solar, bathroom remodeling, design/build, energy efficient upgrades, generators, electrical, geothermal.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.6185 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
10%
3
2%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.2
professionalism
4.7
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 176-185 of 185 reviews

Sherrie C.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They repaired leaky pipes from a second floor shower. They were quick to identify the problem and provide an estimate. There was no escaping cutting a hole in the first floor ceiling but their cut was tidy and efficient. The repair was done quickly and the final price was the same as the estimate. They cleaned up nicely after their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Tarik S.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned the boiler, bled air from our baseboard pipes, and corrected the power vent.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Marion L.
12/2013
4.0
heating & air conditioning/hvac
  + -1 more
xpen
Description of Work: Simply answered questions over the phone. He answered questions. I was more impressed with others venders answers. Em
Rating CategoryRating out of 5

Harvey W.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They fixed the leaky radiator in the bathroom quickly and easily.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

Response from Pine State Services
Hi (removed member name), Thank you for taking the time out of your day to leave us a review! It's a huge compliment. We really appreciate it! Jennifer Pine State Services

Marty H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: On Jan 29, Pine Tree came out to do maintenance on my furnace. I did not feel well so came up to the kitchen. After awhile the person from Pine Tree came upstairs for his money and a fee to save 10% off future work. After i wrote the check the man told me i have a Problem with my furnace. I Questioned this and wondered Why this man did not call me down to the cellar to see the problem. I had an uneasy and dubious feeling about this furnace Problem. It is so easy to take advantage of people in my area, especially women. I told this man from Pine Tree that my "advocate" would need to approve this Work. The next week i called Pine tree, talked to a woman who told me she would have a manager call me the next day. No One Called. I called Pine tree the next week and spoke to a manager who told me he would check into this and return the call. He never called me back. I eventually was too busy to continue to chase these people down and am now left in the terrible position of distrust and not knowing if there is really a furnace issue.
Rating CategoryRating out of 5
Yes, I recommend this pro

Mary G.
01/2013
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replumbed cottage in 2004-5. Maybe has changed ownership but the were horrible back then. They left mid-job, broke the shower, then wanted full payment. They came only when they wished
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Pine State Services
Member, we are not finding you in our system. It also does not sound like something that Pine State would do. Can you call our office and give us more detail. We are concerned you may have the wrong company and are posting a negative review which can harm our overall score. Thank you, please ask for Jennifer so we can try to find you in our system. We don't have your name or address... 207-883-1200

David E.
07/2012
1.0
heating & air conditioning/hvac
  + -1 more
Failed.
Description of Work: Jim one of the owners met with me 3 weeks ago. Very good meeting I though. Sent me an email quote. That was the last communication I had with him. He was scheduled to install my a/c on th 9/10 but with a revise quote I never received. I thin that Pine State represents exactly whaT I have found in southern Maine. Mostly promises and no show, no communication, if the job,isn't big enough they walk. But they dont have the business senses to atleast tell a customer this. Instead they just walk. So now I spent 3 weeks waiting to get some work finished when if I had know Pinestate didnt want the job I could have move on. Bad business typical southern Maine. Angie needs to take there guys off her list.

Rating CategoryRating out of 5
value
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Response from Pine State Services
hi, I am responding to your negative report on our company. I spoke with Jim regarding the issue at hand and am disappointed you feel you had to give us an F. Jim agreed that he could have been more responsive but it's my understanding the the initial quote was for a large range of work and then at the last minute it changed to a small project where we would be installing equipment provided by you, not us. We are typically wary of this type of work because we cannot guarantee product warranty if we haven't purchased the equipment from the manufacturer. It puts us in a tight position and Jim realizes he should have been more clear with you about this. I apologize that this wasn't explained to you or handled in an appropriate manner. At Pine State Services, we make customer service and customer experience a high priority for us as you can tell from our other reviews. I sincerely apologize and encourage you to give us another shot. Please feel free to call me with any questions or concerns. Most Sincerely, Jennifer Walton Marketing and Customer Service Manager

Lillian M.
09/2011
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
Okay
Description of Work: I noticed that morning that my hot water pipe coming from my furnace was leaking. Checked Angie's List and Pine State was #1, so I called. Explained what the issue was and was told that they would try and schedule it for that afternoon. I was asked if it was an emergency and I said that I did not think it was but, if they could come out as soon as possible that would be nice, as I had to go to work. About 20 to 30 min. later I received a call back from them stating that a service tech was on his way. Now that's what I call service. Sure enough in about an hour Jason showed up, very professional and polite. I went to show him where it was leaking from and the leak had stopped. Jason rubbed his fingers across the pipe and a tiny pin hole opened up and a fine mist of water started to excape. He explained that he would write up an est. for the reapir and be right back. Now, in my opinion the cost was outrages. The repair needed to be done was to cut out a two inch section of copper pipe and replace it. The pipe was easily accessible and the job only took about 30min. I did sign a service agreement and use a $50 coupon from Angie's List, but even with the coupon, I still paid $221 and some change. I had to go to work and I had a leak that needed repair, so at that point what can you do? I agreed to the rate and the repair was done. Again the service was great, fast, and professional. However, next time I will have to shop around for a better price.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$222

Valerie K.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
Very smooth.
Description of Work: They installed a new boiler and heating system right before Christmas. Very efficient, professional and kept the space clean. It was pricier than some of the quotes we received but we had just moved into the house and it only had a 2 heating monitors and the other vendors were not able to start the project until mid January. Considering the heavy snows, it was well worth having the system installed sooner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

SUZANNE P.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
It went well.
Description of Work: Furnace had a yearly cleaning

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Contact information

3 Eisenhower Drive, Westbrook, ME 04092

https://www.pinestateservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
MS2501
Trade License Locale
ME
Trade License Authority
Maine Department of Professional & Financial Regulation
Trade License Expiration
07/31/2026

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Kitchen and Bath Remodeling,
Electrical,
Wells and Pumps,
Natural Gas Lines,
Water Filtration and Softening,
Drain Pipe Installation,
Sewer Cleaning,
Water Coolers

FAQ

Pine State Services is currently rated 4.6 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Pine State Services accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Pine State Services offers free project estimates.
Yes, Pine State Services offers eco-friendly accreditations.
No, Pine State Services does not offer a senior discount.
Yes, Pine State Services offers emergency services.
Yes, Pine State Services offers warranties.
Pine State Services offers the following services: Residential and commercial plumbing, heating & A/C, refrigeration, sewer & drain, well pumps & water filtration, air conditioning, solar, bathroom remodeling, design/build, energy efficient upgrades, generators, electrical, geothermal.

Contact information

3 Eisenhower Drive, Westbrook, ME 04092

https://www.pinestateservices.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day