Pit Stop Fuels Inc

If you are considering changing your fuel supplier to Pitstop Fuels - DON'T DO IT. Just when you thought customer service in this country couldn't reach higher lows Pitstop is proof it could. I don't know what has happened to this country when company's that you have done business with and spend thousands with annually, have no qualms about leaving a human being in Maine without heat until January. Well, actually I do know what has happened to this country but that's a subject for another day. Yes, that is right, it is now mid-December and they were completely unwilling to answer and emergency service call for no heat until January. I have been a customer of Pitstop for at least 10-12 years maybe more. They supply LP and #oil for my own house and other rental properties I own. I called on 12/13/2021 with a NO HEAT issue for one of my rental properties and even spoke to the manager Dennis, who reiterated they were prepared to leave my tenant without heat until Janaury. This is a far cry from the service one used to receive from Melanie who used to manage the propane department deliveries and service. Not only is it morally wrong to leave a tenant without heat in the winter - it is illegal but Pitstop didn't give a rat's behind. Having owned properties for many years and having to deal with repairs from time to time, it was always understood that heating companies always provided EMERGENCY SERVICE within 24 hours for NO HEAT situations. Well that is exactly what would have happened if I used another supplier. I contacted them all and companies such as Downeast would have provided that emergency repair service if I was a customer of theirs. That is exactly what my mistake was as less than a month ago I was prepared to leave Pitstop after repeatedly being given incorrect pricing on LP when they said they would match the price Downeast was offering me. I should have just told them to go pound sand then but I gave them a second chance, which was a huge mistake. MY BEST ADVICE IS TO AVOID PITSTOP AT ALL COSTS because when an EMERGENCY NO HEAT situation arises they really don't care. Once this winter passes and I no longer have a resident in this unit I WILL BE SWITCHING SUPPLIERS. Fortunately for me I can do so immediately for 2 of my properties, one where I use #2 oil and another where I wisely purchased my own tank allowing me to go anywhere with my business. In other words I can vote with my $$$. As a business owner I understand how important the bottom line is but the safety and comfort of human beings trumps that in all cases. PITSTOP IS ON MY "GO POUND SAND" list and I will be getting rid of their leased tanks come spring and no longer order any type fo fuel from them EVER AGAIN. WHO NEEDS A COMPANY LIKE THIS THAT WOULD LEAVE SOMEONE WITHOUT HEAT TILL JANUARY 2022.

Everything about these people is horrible. The management is as rude as the employees. They're bullies, who tried showing up to pick up the tank with a few days notice after they were told in writing that I was just out of the hospital and could not move the fence that was in their way. When that was explained they threatened to call the sheriff, so I called the sheriff. After trying to bully they were given their tank today and are sending me fake invoices for services not rendered. I will be handing over all their emails, etc. to the local business bureau and sheriffs office if they'll have it. Stay away from these terrible people at all costs.

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My experience with them has generally been good and they deliver when requested. They are quite prompt in doing what they say they are going to do. The only difficulty I have with them is that they have a policy which requires me to basically have the money in the bank before they will set up the appointment to fill my tanks rather than charging my credit card after the fuel has been delivered and they know how much they actually put in the tank. the cost of oil is outrageous and the oil companies are making money hand over fist. This is not necessarily the fault of Pit Stop Fuels.

They came when expected and cleaned the furnace, checked connections and answered questions we had as this is a new furnace and we have never used propane before.