MIKE MCDONALD HEATING SVC LLC

Multiple phone calls for service were never returned.

I called on a Monday afternoon and a technician was at my house the very next day, earlier than they quoted. They cleaned and serviced my furnace just shy of an hour and it was fixed. The technician was pleasant, explained the problem and what he had done. He also recommended scheduling time for an additional issue I was having with my second zone (not as pressing) and they very easily could get that fixed as well. I'm extremely happy with this company and would highly recommend them. I also plan on sticking with them for regular maintenance.

Excellent. On time, responsive and stuck to budget. Very nice and helpful in explaining options and pricing. Really could not have asked for anything more. 10 out of 10 stars.

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No response - can't review

No charge to come by and take a look. Two workers came a few days later and found the problem and fixed it! They called us when they were on their way and they were professional.

unknown

This was a two-visit process. Visit #1 was the initial consult was with Mike McDonald himself. He was punctual, personable, and answered all of my questions. However, he's a busy guy, so for visit #2, he sent two of his employees to come and do the actual work on my home (Mike had notified me in advance that he would be sending out two of his people to come and do the work). They arrived a bit late, which wasn't a big deal, and they did call to notify me of the delay. The work was done in a timely manner. However, when I received the bill, there was a discrepancy on what I was quoted by Mike himself and what appeared on the invoice I received on the date of the service. Rather than put his employees in an uncomfortable situation, I paid the bill at the time of service. I then contacted Mike directly and he was great, he reviewed the invoice I received and what I had been quoted initially and made the adjustment promptly. It is refreshing in today's service/repair industry to find someone who runs their business with integrity, keeps his word, and responds to customers promptly. I recommend Mike McDonald and will continue to utilize his services in the future. Thank you!

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It couldn't have gone any smoother. The staff was phenomenal, really really good guys. Polite, clean, couldn't ask for nicer fellows. The furnace installation was planned. They were on time, finished quickly, very thorough. Even took the time to use care around a 150 pound cowardly Newfie dog who quivered on the couch. While they were working on the furnace I sprung the last minute question about the newly discovered plumbing job. They accommodated our very crazy schedule, completed things so very quickly. Did a great job. Pricing was terrific. I would recommend them hands down. Awesome group!

Went amazing! I had hot water again!

It was a positive experience both times. The crew was friendly,professional and reliable. The cost was fair for the services delivered. I plan to use them again in the future and would recommend them highly to others.

. I had several service calls because my heat would not go above 64 degrees. I was eventually told there was nothing they could do to repair it. We have been using this company for the past 3.5 years. Mike was always great but the service department was not. In one of the recent visits, the computer board that runs the heater had the connections broken. Since the board would not sit correctly in the heater, the reset buttons would not function correctly. I was not told this had happened, but my husband found out why the buttons did not protrude from the faceplate any more. We ended up buying a new on demand hot water/heater combo from another company. We refused to ask Mike for an estimate for a replacement.

Called them at 7:30 Sat. night because furnace had shut off, and when restarted, little puffs of smoke occasionally were coming out of small box attached to restart button. They came within an hour and repaired 2 small broken parts very quickly. Parts were only $18, night service call $115--reasonable for this area. Heat has been fine since then.