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Hour Glass Company

Windows, Glass and Mirrors, Doors,

About us

Hour Glass Company is a locally owned and operated full service glass company. We do repair and replacement of auto glass, windows and doors, shower enclosures and surrounds, custom mirror work, tabletops, commercial glazing projects, etc. We can do just about anything glass or window related.

Business highlights

15 years of trusted experience

Services we offer

Locally owned, family operated, glass repair and replacement. We do auto glass, windows and doors, shower enclosures and surrounds, custom mirror work, tabletops, commercial glazing projects, etc. We can do just about anything glass or window related - at very reasonable prices!

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

3.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
8%
3
8%
2
15%
1
15%


Rating CategoryRating out of 5
quality
3.4
value
4.2
professionalism
3.7
responsiveness
3.8
punctuality
3.8
Showing 1-13 of 13 reviews

Fritz H.
07/2017
2.0
replacement windows
  + -1 more
The window glass was cleared but screens were left off with some cleaned and some not, and the window guides and area were not cleaned. I had to have my windows cleaned by another service to get it right.
Description of Work: Window cleaner

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$200

James B.
10/2016
2.0
glass repair, replacement windows, doors
  + 1 more
We were referred to this place by a local agent for having good pricing and quality. We contacted the HG owner and he came out and reviewed options with us as well as estimates. The next day we called back and put in the order for the install of a shower frame and frosted glass door, paying 50% upfront. They installed it yesterday without us home... arriving home, the garage door did not open. Entering the house from the front door the lights did not go on in the living room. Beakers were blown. Walking upstairs to inspect the new door, it was not 100% to what we ordered. The glass looked correct but the door and the side glass door were cut uneven leaving a 1/8 gap from the door top to the top of the door frame... but wait.... The frame was okay but it was installed incorrectly and we quickly realized that there was not suppose to be a bar across the door but there was one. In fact, upon inspection, they installed the top bar but it was actually suppose to run along the bottom of he shower. We were going off of the picture that the owner had left with us as an example of what to be installed and found all was done wrong. Maybe the installation crew should have had one too. Aside from installing items poorly and the crew blowing the breaker, the mess left behind was a little childish in the form of dirty hand prints on the walls, staples, and cut plastic on the floor, etc. We are waiting to hear from the owner on how this all will be corrected.
Description of Work: Cardinal Uptown Grand Shower frame and glass doors installation.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$1,900

Nancy E.
01/2016
4.0
replacement windows
  + -1 more
They showed up on time and did the job quickly and efficiently
Description of Work: installed new shower doors

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$575

cindy P.
10/2015
5.0
auto repair, auto glass
  + 0 more
Hour Glass Company folks were friendly and easy to work with. the repair is guaranteed. the charge was 15. less than Portland Glass quoted me over the phone, and 45. less than Safelite (even with a web discount) ! definitely recommended.
Description of Work: small windshield repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

Response from Hour Glass Company
We are glad you are pleased, [Member name]! Happy to help, that's what we do. Please let us know if there is anything else we can do for you. Thank you!

joyce G.
04/2015
3.0
glass repair, replacement windows
  + 0 more
I brought in several window screens to be rescreened. Had to bring each of them back at least once, and some two or three times. they are very nice and courteous and pretended they could do the work. but each time there was some new excuse and in the end they just blamed me and said they don't do that kind of work. So now i have 4 inferior or broken window screens which i have spent a lot of money repairing.
Description of Work: Repair and rescreen 4 large window screens.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$120

Response from Hour Glass Company
We apologize for the difficulty you are having getting your specialty screens done correctly, but it is difficult to find out what you need when you scream at us on the phone, and then hang up before we can respond. If you can contact me directly, come in to the shop and civilly and calmly explain what you need, I will personally make sure that your screens will be done properly. It is possible that you need a specialized screen supplied by the manufacturer, if they are still in business. I will also refund your money if you want to bring the screens back, but you must treat us in a calm and civil fashion. We would like you to get the product you need, and be happy with the care and attention we gave your project. Thank you, Dan Libby

Lisa O.
06/2014
5.0
auto glass, replacement windows
  + 0 more
They were great!
Description of Work: They have put screens into many windows and recently cut a piece of plexiglass 3 times while I was trying to get it to fit in a window hole where the window had broken.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23

Benjamin T.
01/2014
1.0
glass repair
  + -1 more
They canceled three times and rescheduled. They did not show up one time when they said they were going to. They were not friendly, professional and did not clean up after themselves. The guy removed glass with his bare hands and cut himself leaving blood all over.
Description of Work: They replaced a double pane of insulated glass.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Response from Hour Glass Company
Please accept our sincere apologies for our poor performance on your job! Obviously, we screwed up! Thank you for your feedback.

Demetra P.
10/2013
5.0
replacement windows, glass repair, doors
  + 1 more
This past winter was my first in a 60-year-old small ranch house. The vinyl windows formed heavy condensation and allowed in lots of cold air. The french doors opening onto a deck dripped condensation with the bottom glass icing over. I had towels at the door all winter to collect the water. A friend at work referred me to Hour Glass which had provided a solution for her three season porch windows. I stopped into their store and they promptly scheduled a home visit. Dan Libby came by a day or two later and explained that the glass in my windows was clear glass and poorly sealed. We discussed replacement windows. He offered three different solutions for the french door. He was very knowledgeable and easy to work with and I appreciated his offering a lower cost solution. His measurements were ultimately spot on. Rather than replacing all of the windows which were, for the most part, in good shape, I chose to replace just the glass with low E glass and new sealant. I hadn't known until then that that glass replacement was even an option. The work was completed 10 days later in a little over two hours by two pleasant and very efficient gentleman. They also repaired the mechanics on two of the windows and replaced the locks on one. I am thrilled with the outcome. There is no condensation at the 5 windows and my house is definitely warmer. The french door window replacement is perfect. Although it's early in the winter heating season, I am very optimistic that this was a great solution that will save on heating costs and worry this year. I absolutely recommend Hour Glass!
Description of Work: Hour Glass replaced the glass and silicon sealed 5 windows and one french door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Daniel L.
10/2013
5.0
replacement windows, auto glass
  + 0 more
.
Description of Work: Despite Allstate Insurance pushing me, and trying to scare me into using Safelite, I was familiar with Hour Glass Company, and had confidence in their work. I had the windshield replaced in my Jaguar. It looked like a factory job. Just perfect!
Rating CategoryRating out of 5
Yes, I recommend this pro

Edward P.
10/2013
5.0
glass repair, replacement windows
  + 0 more
Hour Glass could not have done any better. They give you the service and flexibility of a small mom and pop shop, but with the resources and expertise of a large commercial operation. The worker, Chris, came on time as promised, gave me some background on the process involved, and went to work. I was on pins and needles worried that the stained glass would crack as he removed the window, but he did it perfectly. The moving company was able to fit the couch and I called Chris to let him know the window was ready to put back in. He came back and replaced the window without damaging the stained glass. Hour Glass was a lifesaver. They came on short notice, did great work, and charged me a fair price. For the rest of my time in Southern Maine, I will do all my work with Hour Glass. With a big glass company I would have had to schedule my job weeks in advance and I probably would have paid more. Great Service, Incredibly Convenient, Fair Price, and Quality Work.
Description of Work: I had an old window that needed to be removed so that I could move a large couch into my apartment. The window was stained glass and was 40 to 50 years old. I had a moving company lined up to take the window out but they backed out the night before when they found out that this was going to be a difficult job. I called Hour Glass late in the business day and asked if they could fit me in 7am the next day and take out the window.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Mike M.
10/2013
5.0
glass repair, doors
  + 0 more
Hour Glass has been consistently one of the best home improvement vendors that I've ever used. I felt compelled to write this review having seen another reviewer write a negative note. I have worked with hour glass on multiple jobs for the past five years, easily totaling over $2000 worth of work. From custom jobs to standard window replacement there have been consistent in their work product and their prices. I have since recommended them to several of my neighbors who have also used them with great results.
Description of Work: I have used Hour Glass on several projects and have consistently been thrilled by their professionalism, price and the quality of the work performed. In 2009 I had custom storm windows built and installed on my property for seven windows and three sliding glass doors. In 2011 I had three windows replaced which was done promptly. Recently, I had another window replaced and again was impressed by their quality of work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Mike M.
10/2013
5.0
replacement windows, doors
  + 0 more
Hour glass has been one of the best home improvement and construction vendors that I have ever used. I felt compelled to write this review, having read another negative review that a member had posted. In the past five years, they have been consistent in their work, consistent with their prices and have always done a quality service. I have since recommended Dan and his company to my friends and neighbors who have echoed my positive experience. This is a vendor that does not disappoint, rather delights their customers.
Description of Work: I have worked with Hour Glass for the past five years on multiple jobs. In 2009 I had several custom storm windows created for 5 windows and two sliding glass doors. In 2011 I had three window replacements and most recently I had another window replacement In October 2013.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,000

Dennis L.
09/2013
1.0
glass repair, replacement windows
  + 0 more
The provider had told us that he had ordered the wrong sized windows and said that he had to re-order new ones. Came back a few days later and still had put the wrong sized windows in. Also, his employees installed the windows and doors incorrectly. After, we called the owner of this company and had complained, he refused to come and fix it, which he did not want to and/or come back to the job site to take out the windows and give us a refund. After several of hours of fighting with him, he finally said he would take back all the windows, give us a refund, but leave our building with no windows until we found another contractor. Overall, I would never recommend this company to anyone who is looking to have windows or doors installed in their home/business. Very unprofessional and rude. Also, the owner had said some racial slurs because we are Asian.
Description of Work: He was supposed to install new windows and doors in our up and coming new business. Call with FONcall™ [phone] Connecting Connected Call failed bug?

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,800

Response from Hour Glass Company
First, let me state that Hour Glass Company takes great pride and satisfaction in treating ALL customers fairly and honestly, as well as in doing high quality work at very reasonable prices! I can't say that I didn't treat [member name removed] differently than other customers, I did, not because he is Vietnamese, but because of the fact that he cannot communicate effectively in the English language. Typically, when someone throws out the race card, they don't have a solid argument to back up their position. Unfortunately, that is the case here. (By the way, [member name removed], don't think we didn't hear you and your assistant calling us "Stupid white guys" behind our backs - but I'm not going to call YOU a racist!) I took his calls in the early morning, late at night, and on the weekend, I went to the jobsite and met with other contractors to do our best to make sure the job went as smoothly as possible, due to his uncertain and constantly changing plan, or lack of one, to renovate the building. I have been in the glass business for over 25 years, and have never had to "babysit" a job as much as this one! I even went with him, at his request, to the South Portland Planning Board to act as a facilitator and translator, to try to help explain his project to them. (By the way, you should ask the SPPB about how much they love the storefront work we did for them!) [member name removed] liked our work , and our service attitude, enough on his last project that he called and asked us to do this one. He told me that (surprisingly enough) that he had had a falling out with his last partner, and took a loss on that project. Yes, we did fully refund his deposit, "ate" our materials and a couple thousand dollars in labor, and removed our materials from the building. I made an agreement with him, and set up the removal of our products on a Monday, for the Friday at the end of that week. [member name removed] called me on Wednesday of the same week, asking me if I could move up the removal. I told him that I could not, and it would be done on Friday, per our agreement. We removed our doors and windows, after giving him his cash deposit back. ([member name removed] insisted on doing business with us in cash, so I could "hide" the transaction, avoid paying taxes on it, and give him a better deal. ALL of our transactions go through our books, cash or otherwise.) My experience on this job shows me the need for a "reverse" Angie's List, where contractors can review and warn others about certain customers. We were not the only tradespeople to suffer on this project. The plumbers, electricians, and sheetrockers also shared our frustrations. Some of them also bailed on this job. Unfortunately for the next window and door company, they failed to contact me for some background as to why we pulled up stakes! [member name removed] was in WAY over his head, given his limited ability to communicate with contractors, and his total lack of experience as a general contractor. I'm sure he must know someone that can do a decent job on nails. He had a vague concept of what he wanted to have the building look like afterwards, and a couple rough sketches, which changed several times. Fortunately, they were done in pencil.. [member name removed] could not make up his mind exactly what he wanted to do. He had me order some of the windows, called in a panic and had me cancel them, then called the next day to have me reorder them, only to call again and have me re-cancel them. He asked me to try to keep the costs down on the job, as he was in a short financial situation, due to his last failed business venture. I told him that I could do that, and made an agreement to install some economically priced, but energy efficient, windows, then complained about the quality of them after they were in. After he finally made up his mind about the area I had to cancel and re-cancel the products for, he asked me to price some nice doors for that area. I priced some "very nice" doors for him and he said "No, too much money". So I priced some "good" doors for him. I also showed him pictures of what we were going to do, so he fully understood what they were. He said OK, so I ordered and installed them. As soon as they were installed, he said "I don't like these doors, they are cheap looking! They are not "nice"! They look like Home Depot doors" (They weren't - they were Therma Tru Smooth Star custom sized outswinging double doors with high performance full glass inserts.) About this time I truly and fully realized that I would never see the back half of my payment on the job. That's when I decided to cut my losses and leave as gracefully as possible. There was no several hours of fighting, as stated in the "customer" review. This review could not have been written by the [member name removed] without a LOT of help, so the check box stating that the "review" was " my actual first hand experience" should not have been checked. We did other work in this building, but left it in, unpaid for, and were not going to charge for it, just to try to make this as clean a break as possible. Please remember, I was all set to walk away with my pride, knowing that I did the right thing! I must say that I am disappointed with Angie's list for allowing someone to assert that our business is "racist", without some sort of substantiation! On the positive side, this review prompted me to register Hour Glass Company on Angie's List. I had been putting it on the back burner. We look forward to having you share your experiences with us with Angie's List. We guarantee that you will be happy that you made Hour Glass Company YOUR glass company!

    Contact information

    619 Main St, South Portland, ME 04106

    www.hourglasscompany.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    Yes
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Windows,
    Glass and Mirrors,
    Doors,
    Auto Glass,
    Auto Service

    FAQ

    Hour Glass Company is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Hour Glass Company accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Hour Glass Company offers free project estimates.
    Yes, Hour Glass Company offers eco-friendly accreditations.
    No, Hour Glass Company does not offer a senior discount.
    No, Hour Glass Company does not offer emergency services.
    No, Hour Glass Company does not offer warranties.
    Hour Glass Company offers the following services: Locally owned, family operated, glass repair and replacement. We do auto glass, windows and doors, shower enclosures and surrounds, custom mirror work, tabletops, commercial glazing projects, etc. We can do just about anything glass or window related - at very reasonable prices!

    Contact information

    619 Main St, South Portland, ME 04106

    www.hourglasscompany.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed