Clear Choice Home Improvements, LLC

Signed contract with Clear Choice Home Improvements in May of 2020 to install 10 windows in my house. After signing the contract, they took a 50% deposit (~$6,000). The salesman stated that a copy of the contract and a receipt would be emailed to me. I emailed them multiple times requesting a receipt and a copy of the contract without success. Finally, I received a copy of the contract and receipt. The salesman gave us an install timeline of 12 weeks. Window install was not until 20 weeks after contract signing and three no-shows (they called Friday and said they would be on-site Monday to install but then would not show up on Monday). When confronted they would state that something came up and could not make it or deny committing to a schedule. From that point, I requested all correspondence between myself and them to me via email. They would not agree to put anything in writing. Once they finally came to install them, the windows were improperly measured and were too large so the installer had to cut the new window frame to make them fit. The windows were approximately $1,680 per window and at that price, I expected them to be properly measured and installed correctly. Windows installed appear to not fit correctly as they are drafty and one of them is hard to close. They damaged the window casings during install (it appears the windows were forced into the opening and the interior casing was pushed into the house and the miters are no longer joining properly (large gaps) and no longer flush. The quarter round trim they installed is incorrect as there are gaps between the windows and the trim or between the quarter round and interior casing. The caulking they installed is extremely sloppy and is cracking after less than a month since installation. After install, there is a gap between the window frame and interior sill on some of the windows. The gap was filled with caulk which has yet to fully dry. They only sent one guy to install 10 windows in a day. When questioned whether or not that was normal, the installer admitted that the company is not doing well financially and had to lay off a lot of their installers and as a result, have to spread their remaining installers very thin and many times, only send one installer to a job. One window was broken during installation and the company says the new sash will not be installed until at least January (windows installed in mid-October). The post-job cleanup consisted of him blowing all the scraps off my driveway and into the yard. He did not clean up around the house, so I have been finding pieces of the old windows, nails, and sharp scrap pieces of metal trim around my yard. I have contacted the company about my concerns and they have no-showed three times now for sending someone to look at the concerns. Every time they plan to send someone, they will not commit to a time and instead expect me to take the whole day off from work and state that someone will contact me with their ETA however, I have yet to receive a call and now have used three days of leave from work.

Professional throughout the whole process. Completed job in one day including safety tarps and in depth clean up post install.

Bernadette the sales rep was excellent! Went over everything, very up front. We purchased new shower, hardware, surround. She explained the whole process. There was a little delay due to COVID but completely understand. The person who installed the shower worked from 8:00am to 4:00pm and he was excellent. He was never on his phone, I don't even think he took a lunch. He repaired the wall that was previously damaged (part of why we wanted a remodel) left no mess. He didn't take any short cuts. He was wonderful. I would hire this company again. I wish they did kitchens!!! We even managed to stay under budget. Great Job!!!!!

The job was done quickly. Even when they ordered the wrong window, they were very professional and prompt in fixing their mistake!

From the first call to the final install, the employees were very friendly, professional, answered all my concerns and had great communication skills. The installers were able to start and finish my job earlier than expected, appeared to work well as a team and were very considerate of my home and yard. I'm sure I will be looking into other services this company offers to improve my 1972 era home.

A good experience from job estimate to job completion. Their installer, Jose', was on time, very pleasant and accommodating , and did an excellent job. Very pleased with our new shower.

Excellent customer service. Excellent workmanship.

Tub to Shower Conversion: We waited 12 weeks for the work to begin. We had to phone the company numerous times to get answers. When the installer came, he did not have the correct fixtures. He offered discounts - we never received them. Set up a new install date. Installers came and installed with a minor issues. Had to move a vent pipe. All seemed well! Until, I noticed water dripping from the pipes in the basement. Called them and they sent out a rep to check things out the next day. In the meantime, I try out the shower - loss of pressure and reduction in heat temperature. The rep finally finds the problem.... This was a leak where an installers previously had cut and rejoined a vent pipe. I am happy now BUT I wish I had done business with another company. You can NEVER talk to the owner. There is a definite lack of communication within this company, which is very frustrating. I would have to say that there were only two employees who saved this company from getting a **Poor** review - Sara and Khener who were efficient and showed pride in their work.

Clear Choice Home Improvements did an excellent job of installing gutters on our home. Alan, the salesperson, was very knowledgeable; Jessie and Josh, the installers, were professional, very skilled, and courteous; and Brianna, the gutter coordinator, called after the job to check if we were satisfied with the work. We would highly recommend Clear Choice Home Improvements to others.

These guys were awesome. Great work and very reasonable

Everything was great from beginning to end. Customer service was top notch. The quality of the product is superior to anything out there and they stand behind it. Surprisingly affordable. Everything looks great and you canâ t beat the warrantee! Would hire again for another project.

Very professional for the very beginning. I would use them again for my next home improvement. The installers what about their business I hardly knew they were here. Thank you Clear Chose for doing such a nice professional job.

Terry, the salesman, Marissa the window project coordinator, and Vlad of VVS Services Inc. who did the installation were all excellent in their roles of seeing this project through! Each one is a skilled and highly professional in their depts. I got nice treatment after the communication problem got better! (Due to the Corona Virus pandemic), communication w/ the former project coordinator fell apart until they could get someone new in there to get the ball rolling w/ everyone who was waiting for something. Marissa took over and she was able to set up the install date, and made sure she communicated w/ me every step of the way! Excellent people skills for Marissa! I'm very happy w/ my new windows!!

Professional and friendly workers

They were puntual, gave me a thorough estimate and provided great service.

We contacted clear choice because of the excellent gutter job they did for us years ago. They sell top quality materials for a reasonable price. Their 50 year guarantee gives us peace of mind that we won't have any more roof expenses. They showed up when they said they would and did an excellent job. Their supervisor Ryan provided excellent customer service throughout the project. I highly recommend this company.

We contacted four companies before we went with Clear choice Home Improvement. They did an excellent job form beginning to end. We felt respected as customers. Everything was explained, work was done when promised, installers worked carefully. The windows look great. Any questions we had were answered promptly and thoroughly. We highly recommend them.

The crew that installed my new windows was Professional and efficient. They respected my property and cleaned up when finished. The windows are great.

Installer was great to deal with and very responsible.

It took a while for them to get to the job, but it was worth the wait. They installed the gutters in a day. The installer (Nic F.) was professional and very efficient. The salesman was prompt and professional, and completely explained the process and the product. The gutters looked great.

We are extremely happy with our new roof. The Clear Choice team was outstanding from start to finish. Every step of the process was explained before the work started. Communication with the office was professional, courteous and efficient. The work crews were equally professional, courteous and efficient and completed the job in just one day with no issues. The roof looks great, everything went exactly as promised and they stayed on budget. When they finished, it was like they had never been there. I would highly recommend Clear Choice to anyone in need of a new roof installed to the highest of standards.

The project was fairly quick, things were cleaned up like nothing even happened, and the overall finished product was aesthetically seamless.

Ryan and his team did an amazing job on our roof as well as replace skylights and dormer clapboard and trim repair. Outstanding, professional work and very committed to making us happy.

The installation of our leaf guard gutters was quick and the team did an outstanding job. They left the work area spotless and removed all the old gutters

The installers were very friendly, professional, and helpful. They installed the gutters quickly. I will definitely use Clear Choice in the again.