J & J Home Improvements

Great, at first. John (owner) installed a Trio system for me in 2013. Everything ran as it should for a few months, but I started having spuratic "low water" error issues that would cause the system to shut down. At first, john would respond and have me reset it and it would run again. After about a year it started getting progressively worse, sometimes taking me hours of resets to get it going. John would respond via text, but never would return to solve the issue. I've juggled this same issue for years, sometimes needing to bleed the entire water system to get it to come back on. 2 days ago it went off, and after 2 days I cannot get it to go. We are out of heating season, but we still require the furnace for our hot water. John refuses to respond or come over and frankly has left us high and dry from,the start. He pushed me into this Trio Boiler and nobody locally wants to work on them. At this point I have to hire somebody from out of town which is going to cost me big bucks. Buyer beware - follow up service is terrible.