Reviews
2.73 Reviews
Showing 1-3 of 3 reviews
M D M.
01/2018
heating & air conditioning/hvac
+ -1 moreI am disapppointed with Wayne’s lack of professionalism and essentially punishing me as a customer for not accepting his bid which was higher than my existing propane supplier (Downeast Energy), who had also installed another unit on my property earlier. I now regret even giving him the opportunity to get additional business from me.
Description of Work: Monitor heater service, leaking external kerosene tank mitigation. Wayne Hall provided service in 2016 when my external kerosene tank had a leak, and did a monitor service. He was responsible and responsive to bring a portable tank to offload the kerosene and prevent an environmental event. He charged $400, which I paid without question. In addition, He also installed an older monitor unit I had in storage, that used portable cans of kerosene, which I believe I paid for separately. Afterwards, The tenant was unhappy having to load and unload kerosene manually, and I made the decision to replace the kerosene heater with a propane system. Because I had liked Wayne’s service, and appreciated him, I asked him if he wanted to bid on the new system. Because it was an expensive equipment installation, I took three bids, and Wayne’s was not the lowest bid for the same equipment. As a courtesy, I informed him he was not the winning bid (my honesty was my mistake apparently), my existing propane supplier was I was not aware Wayne was resentful that he didn’t win the bid. In January 2018, he refused to provide serivce when my tenant’s were without heat. He said I was not a “loyal” customer because I did not accept his higher bid, and stayed with my current provider. I regret being honest and giving him feedback on why his was not the winning bid, as he has apparently held it against me and refused service in a crisis. I consider this unreliable and unprofessional, as it wasn’t until an emergency situation, with record low temperatures, until he made me aware he would no longer provide service. I can not recommend a service provider who is vindictive and resentful of losing a fair bidding process. Apparently, I was supposed to pay more for equipment for the privilege of being his customer? And I was supposed to leave my current provider who had already proven they could do the work and was less expensive? What is unfortunate, is he waited until a weather related crisis to inform me of this, leaving my tenants to suffer and forcing me to find a new provider, and bear additional costs, at a time when all providers are very busy and being without heat could lead to additIonal costs, such as broken pipes. This is a vindictive business practice.
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$400
dwight E.
10/2013
heating & air conditioning/hvac
+ -1 moreThe furnace in my home is particularly sensitive. I first called Wayne after two other service companies were unable to make it work properly. Wayne may have made 4 or 5 trips to my home to get it to work properly but never changed me for anything but the first visit. I think I've been using Wayne Hall for about 6 years now and he has always been very reliable, dependable, practical, and fair. I recommend him highly.
Description of Work: Wayne has been taking care of my furnaces for years. I say furnaces because I have a home in Scarborough as well as an apartment. I have called on Wayne to both repair and clean my furnaces.
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Yes, I recommend this pro
$176
JOHN C.
01/2011
heating & air conditioning/hvac
+ -1 moreI lost heat to my tenets apatment on the eve of 1/24/2011. I called Wayne to make a service call. He came to my house the next morning. A furnace motor was not working. Wayne was asked to obtain an electric motor for my gas furnace.This was during temputures of 10 degrees F. After 4 hours of waiting to hear from Wayne about my heating problem, I called him. He told me the quickest way to get the motor was to wait 24 hrs. till the motor was shipped up from Boston. Due to the tempurtures, I told him I really needed the motor and that I was willing to drive to Boston to pick up the motor. At that point Wayne became angry and told me to fix the problem myself. He returned the motor to me....but he dismantled it first. I then had to find another contractor to repair my furnace. All the while....my tenet went without heat.
Description of Work: Wayne Hall has a furnace tune up and repair service. He has been tuning up my furnace for years.
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Contact information
p.o.box 6544, Scarborough, ME 04074
Licensing
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Service Categories
Heating and Air Conditioning
FAQ
WAYNE HALL'S HEATING SERVICE is currently rated 2.7 overall out of 5.
No, WAYNE HALL'S HEATING SERVICE does not offer free project estimates.
No, WAYNE HALL'S HEATING SERVICE does not offer eco-friendly accreditations.
No, WAYNE HALL'S HEATING SERVICE does not offer a senior discount.
No, WAYNE HALL'S HEATING SERVICE does not offer emergency services.
No, WAYNE HALL'S HEATING SERVICE does not offer warranties.
Contact information
p.o.box 6544, Scarborough, ME 04074