Fielding's Oil & Propane Co Inc.

I have been using them for a number of years and their service technician seemed to have a lot different training, you know, sometimes you get one that is really knowledgeable, sometimes you get a newbie, which you sort of expect, anyways. It is just that you would want slightly better training for the newer guys or supervision of them.

I called Fieldings to renew my annual propane contract for the 2015/16 season ( I've used pre-buy with them for over 10 years) spoke with Kathy - She was extremely RUDE and made what should have been a pleasant transaction an extremely stressful one. She refused to sell me the quantity I've ordered for the last 10 years, refused to let me speak to a manager, yelled that I did not know what I was talking about, and was extremely unprofessional. Needless to say I will be ending my 10+ year relationship. Fieldings needs to examine the customer service policies and training.

It was during a day of light, fluffy snow when the driver came, and refused to back into our driveway because there was "an inch or two of unplowed snow" Hello, it was snowing! He also refused to back into the neighbor's driveway to access our fill pipe because he was afraid of getting stuck there too, although the driveway is nearly flat (ours has a slight downhill). He also refused to "drag the hose through the snow", and wouldn't let me do it when I offered. When I called their Auburn office where I deal with them, and tried to explain what happened, the rude phone answering lady shut me off quickly with, "OK then, have a nice day." Is that what we deserve after 20 years of patronage? My question: why in the world did the lazy driver even leave their property if he was going to refuse to drive into a driveway with an inch or two of light, dry snow, when it was snowing?

I called Fieldings about installing a propane tank. I told them I had a steep driveway and asked if they would do a site survey. Of the three vendors contacted they were the only one who said no site survey was necessary. The installation date was scheduled one month later. On that day they came out and said they did not want the account because of the driveway made it difficult to drop the tank and also to refill. When I told them I was disappointed that they did not do site survey, hence delaying my installation by a month, they said that they were too busy this time of year to do site surveys. The two other vendors I contacted had slightly higher prices, but both did site surveys and both would accept the account. For this reason I would not use Fieldings in the future.

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They told me that I would cost 12,000 to replace burner and they wanted to replace circulars and oil tank. They didn't need replacing at this point according to 2 other companies....I went with anothe burner installation company and will get my oil elsware.

They are an excellent company. They did everything they promised to do to resolve few problems we had.