Cash Energy

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They're wonderful. They're always quick. They're professional. Their prices are fabulous. The cost depends on the price of oil. They're always the cheapest.

I just moved to the area and called after seeing their delivery truck driving through town. Their prices can't be beat and I had no issues with the service. They were able to schedule me for the following day even though I was going to be at work. I came home to a tank full of oil. Simple and painless.

I called on Monday and ordered oil. Spoke to a women on the phone. She told me that my oil be delivered on Tuesday morning. Left a check the fill pipe. Checked on Wednesday and oil never delivered . Called and spoke to a guy named Ralph. He said I never called and placed a order. Checked my phone and it said I called on Monday . Called cash energy back and he would own up for missing my delivery . He said that I didn't place an order. Told him that my tank was empty . They wouldn't send a truck out to fill my order. Ralph was no people skills. They never heard of the costumers always right!

My father wanted to put oil in my tank as a Christmas gift, so he went into Cash energy to set up a delievery (as I had been using them since I purchased my first home). They informed him that I had just ordered oil (which was true) and they suggested that he buy me a gift certificate so he could pay for part of my next fill. Well, this "gift certificate" is a piece of paper (not easily identifiable or convienient to just throw into your wallet) and I managed to lose it the mania of Christmas, which was a mere week after it was purchased. I called Cash and explained my situation, thinking they would be able to re-issue the certificate. They could not help me (said they had no record of the transaction), and suggested my father return to their office so he could speak to someone there.
Once my father arrived - it went downhill. He spoke to the same exact person who suggested he get the certificate the week before - who said "we don't really do gift certificates very often" and that they have no way of knowing if I used the certificate (I had  filled my tank 5 days before and they said I could have used it at another residence and inferred I was trying to rip them off!)When my father became upset, he was told "If the certificate isn't used within 6 months, we will honor it"... wait? I thought you couldn't tell if one had been used or not?! When he pointed out this inconsistency, the employee got irate and said there was nothing he could do to help. $300 down the drain...
Spread the word - do not use Cash Energy!