Randy Marquis Well and Pump

Happy to report 5 star service! Very responsive, knowledgeable and helpful. Educated us about our new home and its systems, as well as diagnosing the next steps to resolve our problems. Left us smiling!! Would highly recommend to others and would call on Marquis again.

Fantastic! We were in a bind when my tenant called with no water. I called Randy on a Saturday afternoon, Memorial Day weekend and within a couple of hours he replied that he would be there first thing in the morning...ON A SUNDAY!! Sure enough, he and his dad showed up around 8am, assessed the problem (old worn out well pump and leaking pressure tank) and by 9:15 had both units replaced and working with all new electrical line run from the well head to the pump. Fair price and unbelievable service! I couldn't recommend him more enthusiastically! I'll definitely be calling him for some new construction projects we have going.

This was a Saturday and we were really stuck! I texted Randy and he and Alan actually came to our house after their first job. We are not even in their service area. He ran some quick tests, checked out the well, called the installer and then recommended that we contact our water treatment services folks on Monday morning to run some tests to determine how to adjust our filtration system. Meanwhile, they assured us that we could use the toilets and shower (no hair washing). They GREATLY relieved our stress about this! All this because they sensed our stress and could help! All the info they provided - excellent! Randy and Alan could not have been more helpful. I would recommend them to anyone! Jennifer and John Wade in Lewiston

I lost water to the house around 9am. I was able to get ahold of Mr. Marquis immediately and had help by 11am. The technician was able to figure out the problem, explain it so I understood the problem and provide an estimate quickly. The technician was easy to understand and we agreed to have the work done immediately. The work was complete by 1:30pm and the provided bill matched the work done. The work was professional and it was obvious the worker was experienced. Over all a great experience and I'm planning on calling them when I look into converting to geothermal heating for my house.

Randy responded to my call on Christmas Eve that our well pump had gone out and we had no water. He was very professional and responsive. He offered to come out on Christmas morning to our house to assess and conduct repairs. We did not want to impose on his family's Christmas morning so we asked him to come out today (12/26). Randy arrived on time despite being located almost two hours away and was able to quickly assess and repair our well pump; best of all we had water again. His service was excellent and his price was fair. We would hire him again in a heart beat. If you need someone to come out and do work on your well this is the company to call.

excellent. very professional. i had my water back in two hours. he changed my well pump, plumbing on my storage tank, and changed my pump electric box. i`m totally happy with the results

He came the same day he was called to evaluate and was back the next day to fix it.

It went very well, Tom pulled my old pump, connected the new pump with new wiring, replaced my well expansion tank, switch and check valve. He was in and out in about 2 hours cleaned up and even told me a good joke. I would highly recommend these guys they did a great job.

Seemed very knowledgeable came first - when said he would - to oversee the problems. Offered solutions. Came back when said he would; replaced aged pumps and parts. Much more water pressure now. Will return in spring to check pumping system from the lake. Nice guy: Price is probably fair; just that I always think everything is too expensive.

Could a person who wakes up to no water ask for better service? No. If Mondays aren't bad enough, we woke up to our water just stopping mid-shower. After checking the well pump breaker and finding it fine, I hopped on Angie's List and found Randy Marquis Well and Pump and gave him a call at 6:55am. I expected at that hour I'd be leaving a voice mail but was surprised when Randy answered the phone. I told him what was going on and he said he'd send someone out first thing. Even though this business is 40+ minutes away from me, Tom called to confirm directions at 7:20 and showed up at 8:15. He quickly got to work diagnosing the failed pressure tank that in turn caused the pump to burn out as well. He replaced both as well as the wiring to the pump in the well. By 10:45 we had water (and better water pressure than we've ever had). Tom was professional and explained what he was doing when I asked questions. I called Randy later in the day to thank him and give kudos to Tom and found out Tom is Randy's dad. This family knows good customer service. I gave his price a rating of C only because I didn't get any other quotes so I can't really compare it. Tom and I never talked about how much it would cost and I didn't ask. I just needed water. At less than 4 hours from placing the call to having water back I certainly won't complain. They have a 5 year parts AND labor warranty on their work which I also found impressive. I whole-heartedly recommend Randy Marquis Well and Pump.

Even though this is a very busy time for them, they came right out to take a look at our situation. They quickly assessed what needed to be done and got started on work right away. They were professional and nice. We appreciated that they made time to help us out. Would hire them again for certain.

We called in desperation. A quick trip to our son's house to fix a troublesome furnace and soon we hear the sound of water running. That sinking feeling when you discover it is the main water pipe to the house, spewing many many gallons of water and having formed a very large sink hole in the back yard. He arrived within two hours of our call. Had it fixed quickly. Given the amount of snow and mud on the ground, this was the wrong time of year for such a repair! He was extremely responsive, professional, courteous. Will definitely use him for all our well needs going forward!

He's been very responsive during the entire process and I'm happy with the work performed.

After going through several different Angie's List reviews, Randy was the first person I called. I left a voicemail message, and within 2 minutes he had called me back and scheduled an appointment to check out the situation. He was able to come out that afternoon which put my mind at ease. Upon arrival, he was very thorough in his evaluation, explaining things as he went along. It was determined that although not completely failing (yet), that the water tank should be replaced along with installing a water filtration system to eliminate the sediment coming in through the pipes into the house. Randy didn't try to upsell anything, just gave me his opinion, and left it to me to decide on what work he would perform. I opted to get the tank & water filtration system both done. The day of the repairs, Randy was actually early (nice!) and came ready to work. He got right to the job and did all the work we had discussed. He was prompt and efficient, and finished the job in a timely manner. He was personable, professional, and was clear in his explanations of the work he had performed. I had another service person come for a different job a couple of days later, and he even commented on the great job that Randy did installing the filtration system. From start to finish, this was an excellent example of a job well done, and excellent customer service. Randy also advised me of some other potential issues to watch out for and that he would follow up in the summer to ensure that the system he had installed was performing as expected. I would highly recommend Randy to do any work within his scope of expertise.

We purchased a house two years ago that had a poor water system due to delayed maintenance on the part of the previous owner. The well water was hard, and had some amount of sediment coming into the house as well. These issues had caused havoc with the boiler which was partially clogged with hard water buildup along with the sediment providing barely useable hot water pressure for the house. The rest of the house water pressure was also very poor due to a failing pressure tank that was close to the end of its useable life. We decided 18 months ago to look at what could be done to fix these issues and start talking to vendors about solutions. Randy was the first vendor to come to our house and was very helpful. He spent over an hour thoroughly investigating our setup and doing a free water test. He was very easy going and friendly during his visit and was not ?salesy? at all. We got a proposal shortly after which looked like a solid solution at a reasonable price. Not long after we had a second child and we ended up delaying the water repairs and only just got ready to get the work done in the last month (December 2014). We had three other vendors come to our house to do estimates. One of them looked over the system and then proceeded to bad-mouth competitors, but never followed up with a quote or return any of our follow-up emails. The other two offered similar proposals to Randy but were more expensive. We eventually decided to go for a more high-end system than our original plan?opting for a Grundfos constant pressure system, along with a sediment filter and water softener. We called Randy last week and asked him for an updated estimate factoring in the constant pressure system and he had it back to us in less than 24 hours. His quote was competitive to others we received and we decided to go with him for the work. A couple of days before the scheduled installation Randy let us know that he had a family issue come up and offered to do it a day earlier if that would work. We were able to work with that and he turned up promptly at the agreed upon time and got straight to work. He installed the systems on schedule, including having to run out to his supplier to replace a faulty part. He did a beautiful job with the installations and showed great attention to detail. It is clear that he takes great pride in his work and loves what he does. In spending time talking to him while he worked it was easy to see that he is a genuinely nice guy too! Unfortunately when he fired the new system up, the water pressure was great throughout the house for cold water, but there was no hot water at all. It turned out that the boiler mixer valve (which was previously in bad shape) had finally given up and the newly boosted pressure had caused some of the sediment to clog up in the water heating coil. Obviously after investing in a high end system we were really bummed and stressed to not have hot water in the house and Randy was disappointed to leave us with a less than perfect situation even though it was no fault of his at all. We have known for a long time that the boiler wasn?t in great shape (we were already in the process of getting estimates to add an indirect-fired water heater to solve this problem), and Randy?s only crime was to be unlucky enough to be the guy standing there when the proverbial hit the fan. Even though he had no obligation or reason to do so, he did offer us a discount because he was disappointed that we were not able to enjoy the new system as we had all been hoping. Before leaving he did his best to help us track down a heating technician to help us out ASAP, and then followed up with us the following day to see how we were getting along. It is abundantly clear that Randy genuinely cares about the satisfaction of his customers, and we can unreservedly recommend him to anyone.

Did not disinfect following hydrofracking, and did not test pump for long enough so inaccurate results were given. Did not know very much at all about water quality. Nothing has worked correctly with my well since his hands touched it. Thank you for nothing but a huge headache.

During the home inspection process for a home purchase, our water test came back with elevated bacteria and chloride. I called Randy to come out and give us some guidance and estimate and he did just that. He advised on when we should pour bleach into the well, how/when to bleed and then to call him to retest. He also explained the different scenarios that could contribute to the elevated levels such as new well pump installed but cleansing after the fact may have been skipped or the water systems being under utilized for a period of time. It was essentially free advice, but we'll definitely call him back for testing once we clean/bleed our water. He was professional and down to earth.

I called Marquis Well and Pump; Randy answered the phone himself. I explained the vent on the well cover might need repair and asked if he could look at it. He said he would come to the house "tomorrow or the next day" and he would call me first. He called the next afternoon to say he had time to look at the well cover and would be here in an hour or so. He arrived on time and spent a good amount of time explaining wells, pumps, vents, treatment systems.

The service Randy provided was fantastic. I called him at noon and he was at our house at 6pm. I had not been specific about the problem as I wasn't sure exactly what was wrong with our well. He had all the supplies he needed with him and was able to fix our problem in 2 hours. Our well hasn't' worked so well in years.

Randy arrived early on Saturday morning with all his tools, etc. nice and neat. As I am a neat-freak, I admired this! Anyway, He made sure the system was all in working order and explained some things to me. I was able to clean the floor now that I had more room, which made me so happy! He took a water sample after the installation and will let me know all about that in a day or so. I am very happy with his service and would recommend him to anyone.

Randy was great. I called and left him a message at about 11 am the day before Thanksgiving, within about 30 minutes he returned my call. He said he had another job near me and that when he was done with that he would be over to take a look and that if he couldn't make it, he would be there first thing in the morning (Thanksgiving Day). At about 3 pm I received a call from Randy stating that his other job had canceled and he could come over and asked what was good for me. We decided on 4:30. Upon his arrival he started taking a look at my equipment and quickly diagnosed the problem and actually explained it fully to me in terms I understood. He quoted me a price and I asked when he could do it. He stated that he could have me water withing a couple hours, that he had everything he needed. It isn't very often that servicemen actually come prepared to do a job right then and there. Within about 2 1/2 hours I had water again. Everything you want in a service repair business-quick to respond, made himself available to respond that day, and had my job wrapped up in a little more then 2 hours. Through talking with him I could tell he actually cares about what he does and the people he is working for. Was very impressed and will recommend to anyone who needs his expertise.

Everything went extremely well. We called Randy about noon on Saturday and he was here in an hour to look at our tank. Based on our description of the problem, Randy was pretty sure he knew what was causing it and came prepared with the necessary parts to fix it. He was extremely professional, very personable and a pleasure to do business with. We would definitely recommend him and will use him again should the need arise.

He was professional. He knew what he was talking about. He did a good job, and he was very responsive.

Randy was great. Everything you want in a service repair business-quick to respond, made himself available to respond that day, and had my job wrapped up in less then 24 hours. He even threw in a small extra fixit job free of charge. Quite honestly he is a welcomed rarity in the service business. He deserves an A+.

Randy showed up on Sunday afternoon, June 2nd to check out our well point issue. He was very friendly, professional and knowledgeable. Randy started the project that afternoon by replacing the water pump and installing new well point. He was not able to connect the piping to the well point because he didn't have the heavy equipment necessary. Remember, he came by to "check the situation out", not do the task required. He came by this past Saturday to finish the job. We had ample water so it was not an emergency for them to return immediately.