We bought a Maytag washer/dryer pair here and were told the offer came with a $250 rebate from the manufacturer. After paying in full and setting up a delivery date, the salesman called and said oops--he was mistaken, there was no rebate after all. I said I understood that mistakes happen but it was their mistake and they should honor the agreement. But no--not possible, he said. The appliances were already at "rock bottom." I said the price was really not the issue; our agreement included a $250 rebate. Perhaps as a result of their error they would not make much profit on our deal, but at least they would be honorable. But nope. Wouldn't even knock a token $50 off. Their mistake would have to be our $250 loss. Bottom line: sales staff quoting non-existent rebates is either deliberately dishonest or, at best, incompetent.
Description of Work: Purchased washer/dryer
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$1,600
Rutledge C.
12/2013
5.0
appliance sales
+ -1 more
We replace a nice built in microwave and wanted to match brand and style of other appliances. Great job on sales, service and installation.
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Service Categories
Appliance Sales and Installation
FAQ
KELSEY'S APPLIANCE VILLAGE is currently rated 3 overall out of 5.
No, KELSEY'S APPLIANCE VILLAGE does not offer free project estimates.
No, KELSEY'S APPLIANCE VILLAGE does not offer eco-friendly accreditations.
No, KELSEY'S APPLIANCE VILLAGE does not offer a senior discount.
No, KELSEY'S APPLIANCE VILLAGE does not offer emergency services.
No, KELSEY'S APPLIANCE VILLAGE does not offer warranties.