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The Maids of Portland

House Cleaning, Window Cleaning, Carpet Cleaning

About us

The Maids of Portland offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guaranteed.

Services we offer

Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services


Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

3.611 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
45%
4
9%
3
27%
2
0%
1
18%


Rating CategoryRating out of 5
quality
3.5
value
3.4
professionalism
4.0
responsiveness
4.4
punctuality
4.4
Showing 1-11 of 11 reviews

Linda H.
03/2017
5.0
house cleaning
  + -1 more
A team of 3 arrived on time and left my home looking fantastic!! They did an especially good job cleaning the kitchen and all of the window blinds. I would definitely hire them again!
Description of Work: I needed a one time cleaning to get my home ready to sell.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah W.
01/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned my house -- Work is careful, thorough -- nice job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$178

Craig B.
12/2015
1.0
house cleaning
  + -1 more
Hired "The Maids" to do pre move-in cleaning, of an empty house. Was quoted $275 and charged $510. Upon arriving at our new home found that it pretty much "hadn't" been cleaned. Specifically asked for the floors to be scrubbed by hand and that the kitchen cabinets and drawers be cleaned, yet they were filthy. To their credit, they did do a good job with the 2 bathrooms and upon our calling them about the above issues they refunded us $210.
Description of Work: Not sure.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$510

Kate M.
03/2014
4.0
house cleaning
  + -1 more
They're quick, they're usually right about on time and they do what they're asked to.
Description of Work: We use The Maids of Portland for home cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$220

Nanette S.
08/2013
3.0
house cleaning
  + -1 more
I felt they were very surface cleaners. The refrigerator top was wiped, but could have been wiped again. The back door window and front window sills and tracks were not done. Attention to detail was definitely not there. They were in and out. 1.5 hours. Of course they were paid by the hour. So no Sally, not a good job by all means. Not sure how you have made it for 17 years with this below average service. But yet you talked up how great it was. . Also forgot to mention that I did the stainless kitchen sink after they left along with wiping sills and tracks, and above refrigerator myself . Also below toilet rims looked untouched along with areas of dusting.. I am all for quality service and I felt it was not provided by
Description of Work: From the get go I felt the price was way out there for a 1700 square foot house. Also required a credit card up front. The owner assured me they clean top to bottom. They clean bathroom floors by hand. I should have went with my gut. But instead because of short notice, I went with them. They were a team of 3, very nice girls. Mentioned to team leader what I wanted them to focus on. Above cupboards, window sills and tracks.. And of course the rest of the place.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$250

sandra W.
07/2012
5.0
house cleaning
  + -1 more
I hired the Maids of Portland for a very tough move-out project as a surprise for a relative. The property looked to have been quickly patched together from many mishaps and the shoddy workmanship made cleaning extremely difficult. There was a tremendous amount of putty and caulking holding things together, in addition to many obvious plumbing problems and ceiling leaks. The place was a tip! Ironically, the landlord was notoriously nitpicking and held the tenants to high standards in keeping the place spotless. Therefore, it was with some trepidation that I chose a good cleaning service. I googled a number of cleaning services in Portland and chose carefully. I was under a time constraint as my relative was moving out a mere two days before the final walk-through with the landlord. The Maids of Portland was the only service that received excellent reviews and could accommodate the short notice, and they did it graciously. They communicated often and well. I greeted the four cleaners at the site and they started work on their areas after I pointed out what I felt might be trouble spots. The cleaners were professional and accommodating. I left them and returned after they finished and was surprised and thrilled with the fantastic result. It was a big treat to have the Maids take over the final cleaning at the end of a long moving process. The landlord admitted that he was satisfied with the level of cleaning and had no complaints whatsoever. I have no hesitation whatsoever in recommending this excellent service.
Description of Work: The Maids of Portland performed a complete cleaning except for windows of six rooms and two bathrooms. This included vacuuming, floor washing, woodwork cleaning on rooms that had heavy architectural detail, two bathrooms with old fixtures that were in poor condition, old radiator cleaning, kitchen appliance cleaning including washer/dryer, stove and oven, dishwasher, refrigerator, cupboard cleaning and pantry cleaning (many shelves and drawers).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$238

Response from The Maids of Portland
Thank you for your kind words! It was a pleasure being able to be of help.

Rachel T.
09/2011
3.0
house cleaning
  + -1 more
They arrived on time and were nice. The vaccuming was not good. They didn't even wash the floors. There was still spots on the floors and on the walls. I was not at all happy with them they just did not do a good job.
Description of Work: It was a 1 time deal. I wanted my house cleaned top to buttom.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$250

Response from The Maids of Portland
Hi Member: We are sorry to hear that you did not have a good experience with The Maids. It is our hope that every experience be a good one. We appreciate your feedback and wish that you had phoned us about your concerns, as we would have come back immediately to reclean the areas not done to your satisfaction.

Richard M.
11/2010
3.0
house cleaning
  + -1 more
I did not think they did a very thorough job. Much left undone. Especially for the price. Outrageous I think. I will not use this service again. They said they guaranteed satisfaction and if I was not happy with the job I could call and they would come back. When they didn't do the job right the first time, why would I call them back? I don't have the time to babysit their employees.
Description of Work: Clean entire house. I'd had some construction done earlier and there was a lot of dust everywhere.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$588

Response from The Maids of Portland
Member: We apologize that your experience with The Maids was not satisfactory. We wish you had phoned us to address your concerns, as we would have done everything in our power to make sure things got cleaned the way that you had hoped.

JENNIFER F.
09/2008
1.0
house cleaning
  + -1 more
It did NOT go well. I called to have my sister's apartment cleaned. I told the person on the phone (nice phone person) that the apartment had not been cleaned in over a year. She (phone person) told me that wouldn't be a problem and went on to expound on the greatness of their services. She said they had special cleaners and vacuums and they would clean until it reached their very high standards. This was not the case. First they showed up an hour late. They brought just regular cleaning supplies and a regular vacuum, which I wouldn't complain about if the cleaning had been done well with those products. I was told a team of four would show up, but only three showed up. They were rude and judgmental. The woman who was in charge told one of the others to clean the bedroom, the other rolled her eyes and walked over to my sister and said, "I hate that bitch," and went on about how she hated her job. They failed to dust most of the apartment and what was dusted was dusted well. Though I had told the company that the apartment hadn't been cleaned in a year, they made gagging noised and comments about the condition of the apartment. They had packed up and put their equipment into the car before asking my sister if she was satisfied. I asked on the phone if the fridge was going to be cleaned and was told if it was empty of food then it would be cleaned. They not only did not clean it, they yelled at my sister, saying that wasn't their job and then told her it would cost extra because they would have to get their equipment from the car and bring it back up. Many things were left undone, such as the window sill and windows being cleaned. After they left, my sister had to re-vacuum. And then the kicker: A ring was taken. A sentimental ring, one kept in the same place all the time. My sister looked all over and couldn't find it. When she called to ask about the ring, the man who answered was nice and polite and said he would go through the vacuum bags, to see if it had gotten vacuumed up. He called back later and left a message saying he had not found it and she should just call the police. He made no offer to talk to his employees.
Description of Work: Housecleaning.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$291

Barry F.
07/2008
5.0
house cleaning
  + -1 more
Overall they do a great job. They worked with us if something needs to be done differently. They are nice and professional. Bonded and insured and they work in teams. They do individualized cleaning.
Description of Work: They came and cleaned by house just a regular weekly cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

John D S.
05/2008
5.0
house cleaning
  + -1 more
They call the day before to confirm the appointment and they show up usually around 15 minutes of the appointment time. Pretty much the same four or five people show up each time. They are very trustworthy and they do a great job.
Description of Work: They clean my home once each month. They clean every room in the house and they move furniture around if they need to.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

    Contact information

    825 Forest Ave, Portland, ME 04103

    www.maids.com/72/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Window Cleaning,
    Carpet Cleaning

    FAQ

    The Maids of Portland is currently rated 3.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Maids of Portland accepts the following forms of payment: Check,MasterCard,Visa
    No, The Maids of Portland does not offer free project estimates.
    No, The Maids of Portland does not offer eco-friendly accreditations.
    No, The Maids of Portland does not offer a senior discount.
    No, The Maids of Portland does not offer emergency services.
    No, The Maids of Portland does not offer warranties.
    The Maids of Portland offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services

    Contact information

    825 Forest Ave, Portland, ME 04103

    www.maids.com/72/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed