Downeast Appliance

Excellent job and very punctual and professional

Downeast Appliance was awesome. Got an appointment next day. Butch, the repair guy was right on time, friendly, and offered suggestions on how to improve our set up. The dryer was fixed in minutes and the cost was far less than Sears (whom I've used in the past). Downeast Appliance has my business for the future. I highly recommend them.

The machines were promptly installed 05/26/16 by Dan Walker, his assistant Alex, and another fellow – all very competent and friendly. The layout of my house is such that the only way to get the old appliances out and the new appliances in was via the rear entry. The cellar door had to be taken off because the rear vestibule is very small. Dan did this quickly and easily. Dan and his team arrived promptly within the 12-2PM window agreed upon at the time of sale. Dan tied back the rear entrance storm door, securing it to the backyard fence with a skillful set of knots that held both open. He quickly took the cellar door off its hinges. Alex and his coworker quickly took the new washer and dryer off the truck and unboxed them. Then they disappeared into the cellar, emerging onto the back stoop with the old washer gently balanced between them on the wide strap of a joined carrying harness. In a similar fashion they moved the new washer and dryer to the cellar and brought up the old dryer. I was impressed by the careful and considerate way Alex and his teammate worked together to carry the heavy and awkward loads. The delivery and installation were quick, less than an hour. Dan disconnected the old gas dryer and reconnected the new one. He had informed me that a licensed professional has to do this task. They used the integral self‑adjusting feet of the washer and dryer to level the machines; leveling is important to the proper operation of both machines. At one point Dan had to go to a hardware store to get a part that they didn’t have. He came back promptly. I offered to pay for the part but he refused. Dan had found a way to fix the cold water faucet – it had been spewing water every time I turned it on, so I kept it off until the wash cycles needed it. I’d shown Dan an iPod video of the problem when we were making the sale. Dan indicated that the fix is sufficient but at some point it might be good to have a plumber replace the turn mechanism. I’ll do that soon as part of a much needed bathroom remodel. I asked Dan about the PVC standpipe (approximately two feet high) that the old washer was draining into; it feeds into the main soil pipe at the base. He said that he’d tested it and it was sufficient. That was a relief. Dan showed me the flexible new dryer vent hose that I’d asked for as part of the sale because I’d poked a hole in my old one while attempting to clean lint out of it. The new one was not rigid which surprised me because I’d read that rigid is better, but Dan said this hose was very high quality and expensive, but worth it. He said that he could tell from the lint that remained in the old hose that I’d oversoaped in my old washer. He told me that it was very important to use only one to two teaspoons of soap in my new machine, and only 1 tablespoon of bleach when needed. (I’ve followed his recommendations and they work, the clothes are definitely clean.) Dan showed me how to shake the new hose. He said that will break up any clumps of lint in it and allow the air to vent them outside. Dan was knowledgeable about both machines. At the end of the installation he gave me a brief tutorial on how to operate both machines optimally. He suggested that I use the automatic dry function to save money and wear and tear on the clothes. He showed me how to properly pull out the lint screen and reinsert it with a horizontal motion. He showed me how to how the Start/Pause button when the lid is locked and I need to put a stray item into the washer. He said that if I hold the button down for three seconds, the washer will drain completely –it will abort the load. My old washer and dryer had some life in them still, so I told Dan that they would not need to be hauled to the recycling facility. I donated the old dryer to the local Habitat for Humanity ReStore. I gave the old washer to a friend whose own washer had died; when I went to Downeast Appliance to buy new hoses for her as a gift, Dan generously provided some new hoses gratis. My new machines are good looking, modern and efficient and will save me money on my water, gas, and electricity bills.

unknown

unknown

unknown

unknown

unknown

.

Called Downeast late on Wednesday afternoon and they came out on Thursday - earlier then expected. Nick was professional, kind and explained what was going on with our dryer and how to get it working.

unknown

There price was good, they even waived the delivery charge. They were actually excellent and I would highly recommend them. They were nice and cooperative, easy to deal with. They came on time when they said. Everything that you want out of a company they definitely fulfilled that. They also told us about a rebate, we got a $200 gift card from Genair.

Just before Christmas we ordered a refrigerator from Downeast without the icemaker (for which we were to receive a $50 credit) because we did not have a connection from the waterline to the refrigerator The refrigerator was delivered with the icemaker (without a credit) and after a discussion with the Downeast installers, we decided we would install a water line after we returned from the holidays. In February, we called Downeast for the installation and they sent their installer to hook up the icemaker and install the water line. The day after the installation, we could not pull out the hose on our faucet as it was tangled by the installed fitting. The installer returned and duck taped the hose where it was bent. Shortly after, there was a leak around the fitting and we called the installer and he told us to tighten the screw and that should fix it. Shortly after that, and just hours away from leaving on a two week vacation, we had a more serious leak where the hose was duck taped. We called the installer and he literally blew us off. Thankfully, we were able to get a plumber to fix this problem. The plumber had to replace the entire faucet and the fitting that was installed by Downeast. This cost us an additional $370.

On time, quick with his diagnosis and, for the regfrigerator, a quick fix. Provided an estimate for the cost to fix the dishwasher, but also noted the possibility of replacement being more cost-effective. I appreciated his candor and expert advise.

Excellent, didn't try to convince us to buy a new washing machine, said the one we had was like an old work horse and would last.

I called on Monday, 7/8, to have them come look at my dryer. The lint screen was old and very bent and I was concerned that a dryer sheet may have gotten down in where it shouldn't be. The dryer was also very noisy when it ran. They scheduled the repair for 2 days later, 7/10, which I was very pleased with. The individual arrived when they said they would (they gave me a 2 hour window which I was fine with). I explained that I had ordered a new lint catcher and what my concerns were with the dryer. He turned on the dryer and said he knew just what it was. He said the wheels that the drum sit on were probably broken and he would have to order a part. He didn't take any of the front off to confirm this or to see if there was anything else going on. Just that he would order the part and let me know when it was in and off he went. I got a call from the office a couple of days later and they scheduled him to return on Wednesday, 7/17, to complete the repair. Again the gentleman showed up when he said he would. He pulled the dryer apart to install the new part and service it and found the belt needed to be replaced and another part was broken. The fan was not working. No big deal untill he told me he had to order that part too. At this point I had been without my dryer almost 2 weeks. And during a time when the weather was very humid and it was impossible to air dry your clothes without them smelling in the end because it took so long to dry. I was annoyed but there wasn't anything I could do bu wait for the part. He said he should have it the next day or Friday and would be back to install it. On Friday, 7/19, I hadn't heard anything back from them and at noon I called their office. I didn't wan't to go through a 3rd weekend without my dryer again. The lady I spoke with was very pleasant and said he could probably come the following Tuesday. I told her that he had told me he would return on Thursday or Friday of that same week. She said the part had not come in and might that afternoon but even if it did her repairman was out straight and couldn't install it. He was already running behind. So I accepted the Tuesday date and hung up the phone very irritated that I had to wait another week. If the repair man had done his job in the first place by pulling the dryer apart to see what the actual issue was rather than making an assumption it would have been fixed on the 17th. 30 minutes after I had hung up I got a call back from the office. She had called and spoke with him. Turns out he had the part and could be at my house in 10 minutes. Like most folks, I work 8 to 5 during the week so to respond this quickly was a bit unreasonable but I wanted my dryer fixed. I called a friend to come to my house and let him in to finish the repair. He did not charge me for a 2nd service call which I was already prepared to fight since this was his oversight. The trip charge was $69.00 the service was $30.00 and the parts were $60.00. In the end my dryer was fixed within 10 business days of my first phone call. They were professional. I have used them before which is why I had returned to them. I will use them again but will challenge any assumptions being made so there isn't a repeat of this scenario. I do think there should be more analysis of the appliance before they defer an appointment due to a part.

Went very well. Showed up the same day I called. Had the replacement part in his truck. Took about a half-hour to fix overall.

On time fisnished sooner than expected. Very pleasant answered questions with expert knowledge. Very tidy. We have been doing business with them for a long time and they always do a good job.

They came out within a couple of days and arrived when expected. Turns out that whoever wired the house (before I bought it) wired the dishwasher into an electrical GFI outlet in the kitchen rather than to it's own circuit. The repairman was very informative on how things work. Explained the options that I could do going forward. Very professional, knowledgeable and engaging. The only charge was for the service call. I would definitely call them again.

I have been using them for 30 years. They have always been honest and have taken care of my problems. The owners of the company are the ones who do the work.

They would get an A+ on everything. I spent very, very less. It cost me $250 for 2 calls and for fixing my washer and dryer. My washing machine is 20 years old. They are the only ones here and I try to do it locally here.

I felt that the price was fair. The interaction with them went well. I called them up, they fixed it, and they charged my credit card. They showed that the appliance wasn't broken anymore. They left the area clean.

They sell and repair appliances. The dishwasher that I bought didn’t work as there was something wrong with the touch pad. There was a bad line of items from China that had a lot of problems. I told them that I wanted a different brand. They were very responsive and very good about taking it back and giving me another brand. They were really great about the whole thing.

Our washing machine was leaking. On the first visit, the tech took apart the machine but didn't see the leak. He told me I was using too much detergent and the suds were overflowing. On the second visit, he told me again he couldn't find the leak on the drum, so I took a look at it and saw the leak easily. I was a little miffed that I had to pay for an extra visit and had to point out the leaky spot myself!

The gentleman was polite and prompt, and was quick and efficient with the repair. He also was early to the appointment. Butch was my tech.