BC ELECTRIC, INC.

Unfortunately, BC electric came out without an estimate and charged me $2500 for 3 guys at 10 hours to put in a phone line. I didnt hire or approve the service. No one would approve that. They claim their time needed with travel. This is CRAZY. If you must work with them please get a detailed written estimate!

First year: We don't think "Rob" did anything but let our generator run while he sat in his truck on his phone. We complained and Rob and B.C. came back and redid (or did for the first time) the maintenance. Second year: My husband stood over Rob and watched while he did the maintenance. Third year-this year, 2017: We sent in our $50 deposit in July. It is now December. Have never heard from them. During the long (halloween + 5days) power outage this year our generator quit running after 3 days. We called BC Elec. for help and never received a reply. Luckily my husband could figure out that we might be low on oil. The next day we went to Walmart, bought more oil, put it in the generator and it started up. We've telephoned 3 - 4 times, no reply. We've sent an email, no reply. Our experience seems to be very similar to the experience of the other "F" rated reviews. I think MAYBE the person who gave BC Elec. an "A" review might have had a different company because none of that review sounds like our experiences with BC Elec. I don't know how people like this continue to stay in business.

We met with Bob Carlson, owner of BC Electric, Inc., on October 2nd of 2013 to discuss purchasing a Generac 14k generator. We decided to buy, and were told by him "I'll have it in two weeks from when you pay me for it". He left with a check in full for the generator that day, and had someone with a machine start digging the trench for the propane line, and the propane provider, and their technicians went to work immediately in preparation for this. Propane storage tanks were set within weeks, and both my wife and I and the Propane company kept calling him wondering when he would arrive, so that the technicians would be here to connect it to the generator. Often two weeks or more would go by and he didn't have the decency to return the phone calls from Maritime Energy, or us. There was always the excuse of 'being very busy', 'our generator hadn't come in yet', etc. Finally they installed the generator on November 20th, he was paid in full for the installation, and when the December ice storm hit and power went out, we were glad it worked and that we had it. The generator worked fine throughout the winter, seemingly kicking on in seconds every time the power went out. We then heard from BC Electric in August 2014 to schedule an annual maintenance, which we mailed the check that same day 'to get on the list'. After a few calls during the next four months, always reassured that they would get to us, their son, technician Rob just arrived on December 22nd, 2014. I understand that the annual maintenance is mostly changing the oil and am not sure what else. Understand that the generator is in the back of the house, and with snow, never walked out back to check that the 'green light' was on, showing it was operational, until I noticed this light was 'red' and then our weekly test run was not happening either. I called BC Electric and spoke with Mrs. Carlson on January 12th 2015 and informed her that the generator was not working, I had not noticed the weekly 15 minute automatic test run, and probably hadn't been functioning/operational since her son had done the maintenance on it. On Tuesday morning I heard from Bob Carlson, and informed him of everything I had told his wife the previous day. I heard from his son Rob about 2 hours later that same morning, and he instructed me to go outside, and try to manually start the generator while he was on the phone with me. I did as he instructed, held down the throttle while trying to crank it, probably spent 15 minutes on the phone with him and it would not start, and Rob informed me 'I'll be right down'. Foolish me, I assumed this meant That Day, or That Week! When Wednesday late afternoon came and we had no visit from BC Electric, we called them again, as usual almost Never does anyone answer the phone, and left a message. On Thursday Mrs. Carlson called in midday, didn't remember us or talking with us or what the issue had been, repeated it all again. Then on Friday we heard from Rob via phone, he didn't know who I was or what the problem was either, and refreshed his memory. He said "I will be there next week, probably not on Monday but probably Tuesday". The entire next week came and went, and we heard from no one at BC Electric nor did anyone from their company show up! This brings us to Sunday January 25th with the impending Nor'Easter coming the very next day, severe weather warnings for days previous, and my wife called them and left a desperate message, and of course, no one answered the phone or returned the call. Monday morning we called a local electrician out of desperation, but low and behold Rob Carlson shows up unannounced at around 10 am. He tinkers around with the generator, tells me "I'm 99% sure it is a propane issue, I'm not allowed to work on that, call your propane company" and he left. Maritime Energy was here within the hour, their technician walked over to the generator, didn't even bring his tools out of his truck yet, asked me to try to start it, I did, pushed the manual start button, and it started fine, and has run ever since. Oh and that local electrician showed up that morning too when Rob was already here and just left. We had to pay Maritime $80 for their unnecessary service call, obviously not their fault though. Also out of desperation that morning when a week had passed and never heard from BC Electric, I had left a message with another Generac dealer who called me that evening. I told him what happened and he told me that Rob should have checked with a gauge to know 'if it was a propane issue' or not. Bottom line is that it is highly unlikely that it was just a 'coincidence' that all of a sudden the generator started working after Rob Carlson showed up, as I had tried to manually start it at least 15 or 20 times those past two weeks myself. I dare say he left something disconnected when he did the service in December, noticed it on January 26th, fixed it and then claimed it was a 'propane issue'. As I write this it is February 17th, and not once ever has anyone from BC Electric ever called to see if we ever got our generator running! Need I say more? Maybe their biggest business is making commissions on selling generators. "Customer Service" is not even understood by this company. Totally inexcusable!

Worked on my general generator. The tech was extremely helpful and courteous. He had a full range of knowledge Of my generac as well as almost every brand of generator out there. I HIGHLY RECOMEND THIS COMPANY.I dont know what was wrong with the last guy on here. I saw none of what he said. This company comes highly recommended and is even top generac tech in Maine according to generac themselves

Bob personally assured me that the Remote device would control the generator so that I could remotely "stop under load". This turns out to be COMPLETELY false. I have talked with Generac customer service twice and both times I was told "Generac does not have and has NEVER had a remote control device that will "stop the generator while under load". I have asked Bob repeatedly to refund my money for the device as it can not do the function that he assured me it would do. This device is very expensive and is useless to me. I have found his customer service to be non-existent and his product knowledge to be incorrect. I ADVISE EVERYONE TO FIND A DIFFERENT ELECTRICIAN/GENERAC INSTALLER AS THIS MAN DOES NOT STAND BY HIS WORD.