Doug Brown Plumbing & Heating

It didn't.

Could not have had a better experience ! He filled out the forms for me to get the state rebate as well.

The plumber that came was on time yet unprepared. He forget something and had to go back to the shop and get it, he then put the toilet in without difficulty I initially called back and spoke to Doug Brown , on Labor day 9/7 or so, as I thought there was a leak , he did come out and confirmed no leak , I am not sure if he fixed something as I was not present So that service was just ok and the toilet works fine Oct 2015 , around the 12th I had them come over to look at my bathroom for a possible remodel , he looked at it very quickly and said about 3,000 and went onto say that would not include the plumbing etc.. I was just getting a stand up shower replaced and some plain tiles to the 1/4 of the wall area , it is a rental so did not want to pay a lot I said no pass on this and then showed him the hot water heater under the the kitchen counter. all the details he said about 2200 He and I talked about how the replacement would go , and all the details He also brought a general contractor by , as I talked about wanting some height to the bedroom ceiling more space etc. the contractor came with no ladder , I let him use the condo's , and he took measurements and would get back to me on a price I never heard from either , I emailed Doug Brown 7 days ago and called x2, when I called today the woman who answered the phone first stated" He is very busy" etc then talked about other jobs he had , then got confused and her facts wrong saying I thought you did not want the job ( "You brought him all the way over there and then decided not to remodel the bathroom ) Hello I needed an estimate first ... I told her atleast someone should of gotten back to me about the hot water heater start date and also the contractor I told her I got this business from Angies list and I would be writing a reiew, she said fine and we finished

We got somebody from our contractor who we were pretty happy with. His name is Doug. I might have checked with Angie's List and made sure that he's rated okay before I do the green light for the contractor. He was great. When he showed up to do a one piece of work, my sub-pump was actually running over time. The line was frozen in the way it was set-up. He came back within the next couple of days and did all the work. Its been running great since. They brought the solution to me. I wasn't looking for a solution but they said this is what you need to do. He made a couple of recommendations that we'll probably put into place in Spring.

unknown

Wonderful, Mr. Brown showed earlier then I was told which was great; he knew immediately what it was and had his burner man (Mr. Lavoie) come over that day and was fixed in no time at all. Totally Professional. I will now use Mr. Brown on all my plumbing needs.

unknown

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The overall experience was very satisfactory.

Doug showed up when he said he would and took care of everything. Very good experience.

A year later and an update: The NEW expensive water toilet that was installed, was too high for almost anyone to sit on comfortably. We had to have it replaced. The shower head was installed so high that my 5' 2and quot; aunt could not reach it to adjust it. We now have to get that re-done. Nothing leaks however. Otherwise he did everything decent. Best to write a review after a few months after, things work great, but time tells all. best to wait a few months to test or to figure it all out. He still is a VERY GOOD plumber. You will appreciate his work. He had to wrestle with a tight space, old plumbing and uneven floors. The house is 200 years old, and the old bathroom LEAKED so it was not useable. We bought the house in 2011, and it is a former B and B, but was empty for 2 years, so EVERYTHING had to be replaced. as that bathroom was not winterized. Everything was brought up to the Town Code, and passed inspection. Two months later with both my daughter and my husband having left hand quirkiness, the shower handle was revised, AND NO CHARGE for the return visit for the minor adjustments.