Fabian Oil

Great customer service, quick delivery in poor conditions. Great business!

Bill was twice the estimate that I received. When the technician left, he did not tell me that the job had taken longer than his initial estimate. The scope of the task did not change. I was not given a quote in writing and, foolishly, did not request it. As I received the bill over the weekend, I have not yet spoken to Fabian. I'll update this review if I get a satisfactory answer for why the estimate was so widely off. Sidenote: I've also been frustrated with how they fill the propane tank -- in summer, it isn't filled all the way to the top, but in winter it is. Gentleman who answered the phone has been extremely dismissive of my concerns ("well, you're going to use all the propane anyway.") and doesn't seem aware that propane costs much more in the winter so of course I would prefer that they fill it up all the way in the summer.

From the get go our contractor had trouble getting answers regarding pre install work that he needed to done in preparation for the system. The install was started back around June 23 and was just completed last week October 1. Our contract with Fabian stated it would take about 2 weeks. During the installation we arrived at the house the end of August to find duct work running across stairways, running below the tops of windows, across a doorway and set to run where it would inhibit a door from opening. Immediately we spoke to install crew, our contractor and contacted rep at Fabian. We meet and explained that this was not acceptable to which they replyed by bringing duct consultant back in and moving duct work that was across stairway, doorway and entryway compromise was made to leave duct that was set below window top. It was about a week and a half before we saw another workman on site. Other issues we encountered: having to remove drywall because propane fireplace lines were not run, burning new siding and a/c pad while hooking up outside a/c unit and leaving duct work not completely closed. This is only what I can remember off the top of my head The job was finally completed almost 3 months after being started the first week of October the installer came picked up whatever material he could fit in his truck and left everything else in the cellar. We came to close down and winterize the house and received a bill from our contractor for cleaning up what Fabian had left behind. Then to top it off we received a bill in the mail for about $4000.00 more then our contracted price for the job. Paid what we owed according to our contract and are ready to take our case to court if they press. I don't know if the fact that we are not from the area contributed to our problems but I would hope not since we went out of our way to use all local contractors to help the local economy.

My son actually used their services and he said that the guy was excellent. I looked on him up and they looked good so I took their information and gave it to my son. My son didn't complain so I assumed everything went well.

Went well, Quick and Professional, Put the tanks where I wanted them, although it cost me more in hosing to do this, but not their fault.