Custom Cleaning Service

Do not believe what you are told by this company!!! I live out of state and ordered a deep cleaning for my disabled brother to include: carpets shampooed, inside windows washed, walls washed, his bathroom cleaned and the refrigerator. Three women showed up and argued about who was supposed to bring the carpet shampooer. They couldn't wash the walls as promised because they aren't insured to stand on a ladder. Never mentioned to me upon hiring. Skipped windows. Did not do the refrigerator. Conducted a basic cleaning that I could have hired a church member to do for less than $350. I requested my money back or send another work crew out to complete what I ordered. The owner Bobbi refused and stopped communication with me. These are hard times for everyone, especially those of us from Maine but mostly for our disabled honorable men and women who the state can not adequately fund due to supporting people not from our country/state. Now, add on wasting money on a cleaning company that can not follow through with what they agreed to. Better get everything in writing if you want to hire this bunch!!! Save your time and money and hire someone else!!!

everything went fine. have only come once so far.

Excellent service on short notice.

Very good communication, great cleaning job! Fast and thorough.

Jennifer was great and I look forward to seeing her the first of every month. She was fast, thorough, pleasant and overall excellent. I had had the same cleaning help since moving to Boothbay Harbor in 2005, and then she needed to retire. I think this service is going to satisfy my needs completely as long as Jennifer Newastel is the one. Thank you. Dorothy Ferrell

Trudy is the best! Keeps the trains running on time. I really need to be able to trust Trudy and Bobbi as my vacation rental property is 1000 miles aways.

I was not happy at all .I asked to have everything brought to me to decide what could be thrown away many things in my bathroom was discarded by cleaning ladies that I would like to have kept they cleaned the bathroom and didn't even clean the shower. One of the girls took 5 smoke breaks in 4hours. I did tip them each $20. I did tell the lady on the phone I will have them back on Friday and will remain in side the house. Because I really need this done. I paid $64.an hour for this that's over 3 times more than I make an hour. Once the job is done I wont have them back.

Jody E. works hard and is very obliging. I strongly recommend her.

They were prompt, went right to work and did a great job cleaning. Very nice ladies, I plan to use this service once a month at least.

great folks! cleaned well!

Very flexible about the timing (we needed a rush job for a family visit during the holidays), the cleaners were diligent and did a great job. We love having the house clean! I used them before and would have them again!

Lovely individuals, pleasant, did as I asked. House was left clean, ready to sell

great experience. Would hire again without question! Dennis Gleason

the grout in between the tile was not all clean which we paid for in the shower

Great experience. Had a post- construction mess and the ladies came promptly at the stated time, set right to work, and left the house spotless and sparkling. Thanks so much!

Very energetic crew got the apartment move in ready from a disgusting mess in one visit !!

I have used the service on a regular basis for the past three months and have been very pleased. The cleaning staff is very pleasant and professional, very thorough and quick to understand what I want and carry out my requests.

I have air bnbs and custom cleaning has been very efficient in servicing my apartments. They get the job done in a timely manner and follow my cleaning instructions. They do a thorough job and are easy to work with if there is a problem or you need something extra done.

I'm satisfied how they clean but I'm not satisfied with their customer service. I can't get hold of anyone when I call.

Excellent service. She was great.

depend who you are sent. last housecleaner was very critical of prior work and intended to relay her opinion on. she said there was no excuse for what was done abd she would see things were improved. in any respect they were all better than my prior service. there were several sceduling gliches as well at the last moment,i.e., day of service

I originally meant this review for the whole season. We were served by several house cleaners. Not as dependable as I would have liked -- coming late, missing appointments, could not stay as long as needed. Generally the work was certainly acceptable. Will probably use again next year. Sometimes missed some areas needing cleaning.

I really liked the person assigned to me, however, I think she was overbooked. She didnt come until 2:30 and by then I think she was too tired to do the kind of job I would have liked. Some weeks it was fine, but most weeks she did not clean my bathroom floors, not even vacuumed. I had to ask to have them washed, and maybe I am too picky but bathrooms can get yucky and I think everything needs washed every time, I even had to call her back from loading her car to clean my bathtub one week. The vacuuming was okay, but she did not move anything just swept around things. She did a lovely job on my kitchen and thats why I think if she had an earlier appointment she would have been more thorough.

Dependable, professional and flexible

I hired this company to do a one time clean after we moved out. The team were efficient and friendly and did an excellent job.