Pine Tree Fence

It was a marvelous job to behold. I had Len & Bill arrive with wide smiles & a cool confidant attitude. Treasures these 2 were. Be sure to ask for them if you get a fence at Pine Tree. They proceeded to do such a perfect job . It took only 4 or 5 hours. As each step of the way was finished, I was getting more & more excited. I can't express how happy I am to see that fence each day. I had lost 2 big trees at corners of my house & my house was looking "naked". I was distressed. But after Len & Bill added the perfect picket fence, my house is back dressed up again. I've had many miles of fences put in professionally over the last 42 years. I have horses. I have to say Pine Tree Fence Co. is the best fence company I ever hired. I would recommend Len & Bill to anyone for a perfect job. The whole job, from pricing & fussing over details, deposit, etc........all first class. I will add a photo of the fence here if allowed.....as soon as the painting and flowers are completed.

                             This is a long Review but it could save you money and some serious frustration!

 * Everything in this review can be supported with emails from myself and employees and I am happy to share them as long with the photos, this is not a slam piece this is just the facts and I can prove all of it!

         To say my experience with Pine Tree Fence was sub par would be the understatement of a life time. From start to finish the company consistently under performed, under delivered and showed how little they care about their customers satisfaction. I originally contacted Pine Tree Fence after reading some good reviews on their company to install a wood fence in my backyard. A date was set and an actual Pine Tree Fence employee showed up to give me a quote, little did I know this was the last I would be seeing of Pine Tree during the project. I was a given a quote of roughly $10,000 which I felt was fair and I promptly made arrangements to get the check for 33% of the total project so supplies could be ordered and was told it would take a couple of weeks. I was in Afghanistan working at the time so after not hearing anything from the company I contacted Rich Bonomo who is a Pine Tree Fence sales representative to inquire as to where we were at with the project, he said the owner of the company Wayde Rankin "should" get to me next week, well big surprise he did not! So again I contacted Rich and let him know I still had not been contacted and was starting to wonder why a couple of weeks was starting to look like a month! Rich emailed me back a few hours later to tell me that the crew would be at my property at 1030am I got the email at 830am, thanks for the two hours notice Pine Tree! When then crew did arrive which was closer to 11am then what I was told it was not Pine Tree Fence, it was Acorn Fence. I had my brother was on the property and naturally was confused as these guy from a company we didn't hire began driving on to our lawn. Well apparently when you hire Pine Tree Fence that doesn't mean you are getting Pine Tree Fence, they sub contracted out the job to another company, would have been nice to know who I was actually hiring to do the work! The gentleman that came to the property did not ooze professionalism and as my brother said "looked like a band of inmates" and before you think that sounds harsh my brother is a corrections officer at a prison. They started work on a Friday and I was told the job would take 3 days. I say again I was TOLD, not that I asked I was TOLD it would only take 3 days.

        On Friday Acorn Fence left the job site. On Saturday no one came, on Sunday no one came on Monday no one came. Acorn showed back up on Tuesday, on Wednesday they showed up and only worked until noon! They did find time to take a chunk of my lawn out with their work vehicle though. So much for a three day project! At this point I was incredibly unsatisfied and contacted Rich the sales representative and shocker got no response even though I specifically said I wanted the owner (Wayde Rankin) contact information. Thank God for google I found Wayde's email and voiced all my concerns. From not letting me know about the sub contractors, the "3 day" project going on a week and how Rich barley answered my emails and when he did they were one word responses like you would get from a ****** off high school girlfriend. The response I got back from the owner, damage control basically and made an excuse about how it wasn't really Rich's job but because there was a death in the family he was covering it and then the two whoopers! 1. he told me how great Acorn Fence was and how they were the perfect people for the job! and the best one 2. that my fence was complete! Well not only was my fence still missing a 20ft section the fence posts had not been trimmed to size and all Acorns scrap material and buckets and a tarp were still on my lawn to include the dug parts from their vehicle which had still not been fixed. I immediately sent Wayde the photos of how unfinished my fence was and the trash all over my lawn. He told me it was done because someone else told his it was done, the company he was just raving about how good they were was now making him look more then foolish! Later that day Wayde showed up at my property and got a first hand look at how well Acorn was doing. He spoke with my brother and was apologetic and promised the fence would be done the following day. The next day an actual Pine Tree crew arrived at my house to complete the work but so did Acorn! Wayde didn't even bother to tell them they were off the project, I guess it was our job to let them know they had been fired. When I emailed Wayde to ask what was going on he told "I didn't trust them to complete the job" even though the day before he had all the faith in the world in them. Wayde also ask "why do you care" very professional Wayde! Well I cared because I didn't think it was my job to inform your sub contractors who I at no point agreed to let work on my property that they were off the project, talk about awkward!

        Pine Tree did finish the job and inquired and inquired to the owner of Pine Tree about the final balance and if someone was going to fix my yard. All I got from him was the invoice for the total amount and nothing about my yard, I had to fix it myself. Pine Tree sub contracted a job and botched it, it took double the time to complete then I was told, they damaged my land and refused to do anything about it and in the end still felt they deserved 100% reimbursement! So there you have it folks. There are a lot of companies out there they do what Pine Tree and Acorn do so use them wisely I know I wish I hadn't...

 - Nicholas Smith Raymond, Maine  

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It went very well, They were prompt and professional. The job took longer than anticipated and they could not come back the next day to finish it as promised, but they went out of their way (in the pouring rain on Sunday morning) to come back and finish the job as promised.

Great experience. First contact was very professional. We had to wait about a month for the install due to the fact they were very busy. We waited about a month and then they called the day before they were coming to do the job. We would have liked a little more notice but they got the job done in one day and we are very happy with the work.

One side had the surprise of concreted posts on the old fence, which the guys had a heck of a time getting out and busting up. It was about 90 degrees and very humid, and these two young men -- from InLine Fence, contracted out by Pine Tree -- worked incredibly hard to get the job done in one day. On the other side, a massive tree root interrupted the fence line but they figured out a good solution.
They worked all day, with a very brief lunch. We made sure they stayed hydrated! It was really a miserable day for this kind of work and they pushed through.
Our fencing looks fantastic, we couldn't be happier.
We shopped around, and one fencing co. came and did an estimate but we never heard back when we asked a question via email. PIne Tree's estimate was lower than theirs and one other company's as well. (Slightly lower.)
Advice: we've done a lot of work now with tree folks, fencing, landscaping, and we can't stress enough, after you get your estimate and are ready to go, look at ALL the details again in your job, and go over them not once but TWICE with your rep before moving forward. We avoided at least one mistake (on their end) that would have derailed our project for a a few weeks.
You can't be careful enough about the details.

Pine Tree Fence was great to work with. They were professional, made changes after the fact and were happy to do it. They wanted us to be happy with the finished product, and we are! A great company!

We contacted several fence companies for estimates over the phone and through email. We received three preliminary email quotes from other fence companies.

Pine Tree was the only company that wanted to come an look at the property before quoting. They phoned to make the quote appointment and came on time when scheduled. The quote was ready in about 48 hours.

We chose Pine Tree because it was the lowest quote, and we could have the fence installed within two weeks. We were also pleased that they had seen that the ground conditions would be challenging for installation and included the cost of drilling and supporting the uprights in the quote.

Once we sent the deposit check to Pine Tree we had to call a couple of times to try and schedule the installation. Wayde and Rich were responsive and had an installer out to our house on a Saturday. There was only one installer working on a weekend so the job took 2 days, which was fine with us. The installer had big dogs of his own and was very careful to make sure the fence was close to the ground with no gaps for dogs to escape through. He also made the suggestion to put the mesh on the inside of the yard in case the dogs pushed a lot on the fence.

We are very happy with Pine Tree Fence from start to finish.

The fence enclosing our backyard had been neglected prior to our purchase of the home. The fence was long, loose and falling over in some areas. The water table here is very close to the surface, and proposals were being made during the very wet spring. We weren't sure what could be done. So, I got estimates from two companies, and decided to go with Pine Tree Fence because the scenarios proposed by Wade seemed the best long term solution. Once the yard had sufficiently dried, only then would they be able to tell which would be the better solution.

Conditions were right to get the work done in July. The final solution was a hybrid of the two under consideration. The guys came to work on time, and worked all day in high heat, but completed the project in one day. They dug out around the base of approximately 20 posts, poured some type of cement product in, then topped it over with dirt. During the project, it was recommended that additional posts were stabilized, so Wade called with the price and asked permission for the additional work to be done. It seemed reasonable, so I agreed.

By the time the workers left, we were ecstatic!!! The straightening and stabilization made a 1000 percent difference in the look! When the high winds came through during Irene, we thought it was a good test. All still standing.

We are pleased with Pine Tree Fence and the work product, and would hire Pine Tree Fence for our next project! Thanks to them for a great first experience.