Brookside Plumbing Inc

unknown

unknown

It went very well from start to finish. Walt from Duck Trap Woodworking, and Mike from Brookside Plumbing coordinated the job well together to ensure that it was done correctly, promptly, and most cost effectively.

He contacted me back within a few days and we set a time for an assessment. He was supposed to arrive between 1:30 and 2 on a Thursday afternoon but when he hadn't shown up by 3, I figured I had been stood up. Normally, I would not write a review for someone who hasn't actually done work for us but...we've been renovating a house for over a year now so I'm no stranger to this. Usually our policy is "no show, no dough", meaning we won't hire or re-contact (ever!) anyone who does this but after trying so many contractors in the area over the past year and a half, and having this happen time after time, we're starting to run out of options. Sooooo, I thought I would give this guy the benefit of the doubt and I emailed him again, asking to confirm the time even though it had already passed and letting him know that he could contact me to reschedule, but alas...no contact, no apology for interrupting my day or wasting my gas on an unnecessary trip home, no explanation, no customer service. If someone doesn't want a job because it's too small or whatever, I don't mind, I just wish they would be honest and treat a potential customer as they might like to be treated themselves and while this was a small job, we have a ton more plumbing work that needed to be done, we just wanted to try a guy out with something little to make sure it was a good fit. It is a shame because a small job can often turn into more money and a good client relationship when handled well. I'm sure this gentleman is good at what he does but unfortunately I cannot attest to it, if he'd like to reach out to us again or ends up getting back to me (better late than never), I will consider updating this review.

I haven't had any problems since the work. I have used them three or four times.