Servpro of Portland Maine

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Jared came to my house to do an estimate on July 31, and said he would have an estimate to me in a couple days. He said that the earliest they could start the job was Monday of the following week. I didn't get an estimate by Monday, so I called their office and told them I was still waiting on the estimate. They said they'd let Jared know and he'd get it to me asap. A few days went by and I still hadn't gotten an estimate, so I called the office again. Same conversation. I called one more time, and after 2 weeks accepted the estimate of another company. They never did call back.

I thought there was no way I could speak positively of such a mess, but I don't think it could have gone better. The entire crew was professional, courteous, respectful and punctual. Every morning I got a review of the plans for the day (since I am retired from the military, this made me feel right at home!). The first two days, I was directly involved, examining things brought out of the basement. Things were either determined to be beyond help, totally free of mold due to its packaging or with small amounts of mold which could be treated or dry cleaned, as appropriate. Depending on the day, I had one to four workers, including Dave, Cliff, Oliver, and Jim (I'm sorry, I don't remember all of your names). Hurricane Irene hit on the weekend, and dozens of other flooded, damaged and water damaged buildings needed attention emergently. Because of this, I had one day when only one worker came, but overall I felt my needs received adequate attention. The work was finished on the day projected before the storm. All of the workers were pleasant and easy to talk to. When some military gear appeared, a couple of the guys asked about it, and it turned out their parents or they had military experience. The days were unfortunately unusually hot and humid, but this did not appear to slow the work at all (the nurse in me made sure everybody was drinking plenty of water). The job was finished on the expected day (a total of 6 days). I didn't recognize my basement when they were finished. I had received a forecast that all I would find when they were finished would be a dead furnace, an oil tank, four walls, a ceiling and a floor, and that was what I found. And it smelled so much better! The final bill was as estimated. I have already told friend and family that I hope nothing like this ever happens, but if it does - call ServPro!