Air & Water Quality Inc

We contacted Air and Water Quality, Inc, the Freeport office to give us a quote. The salesman, Gregg, came out and checked out our basement to determine how the job was to be done. He checked to see how the various water and venting pipes would have to be installed. Our basement ceiling is very low and it was a chore to be able to snake the vent pipes through the crawl space. He also checked to see if where the vent pipe was to be installed was far enough away from windows and propane tanks to be in code. Gregg went back to his office and drew up plans how this installation would have to be done. Air and Water gave us a quote of $5550 which was more than other companies I contacted but I was swayed by the brochure they gave me comparing their system (Clearadon aeration system) with other radon mitigation systems. This system was easier to maintain and appeared to have less wires and pumps hanging off it. It looked more professional and safer. Just before the system was installed, the co-owner of the company stopped by to make sure everything was OK, this was a bit more complicated that some other jobs. We were not around when the actual work was done but everything looked like it was professionally done and the area was left clean. After running the system a day or so, I sent in the sample of water to the lab, from the testing kit that they left. Testing was done as part of the price. When the results came back they were lower but still high, I contacted Air and Water and they went over a few common things that could cause that such as the switch for the exhaust fan being shut off. I figured out what the problem was, I had moved a lever tht let in untreated water. Once I put the lever back and retested, again for no additional charge, the test came back as less than150 pCi/L, prior to installation of the system the reading was over 10,000pCi/L. Overall I am very happy with Air and Water and their installation and system.

Nate, the technician, came and installed the system he had been told to install by the salesman. Water was improved, but not perfect. He retested the water and advised me to add the next type of filter. I did. Water still wasn't right...so he installed the final filter and I was to try it for 90 days at no cost. Our water is perfect because Nate kept working to achieve perfect water. He gave me his cell phone number so that if I had any kind of question or problem I could contact him. I did several times and he was always patient in explaining things. He even sat in the basement with me for about an hour so that I could learn the sounds of the system so I would know if anything wasn't working properly. Yes, it took awhile to hone in on the perfect system but I never felt as if I wasn't going to taken care of or eventually satisfied. I can recommend this company and their personnel as top notch in the business! Also, when you call them, a person answers! The other company in this area NEVER answers their phone.