Bone Dry Carpet Cleaning

Beware - Bait & Switch I hired these folks for the first time today. I received a quote over the phone from their office staff for 2 rooms and a staircase. I gave measurements of 8 X 8 for one room and 15 X 24 for the other room. The office quoter said the 8 X 8 room was much smaller than a regular room so it would make up for the 15 X 24 being oversized and each would be priced as 1 room because the difference in the small room would make up for the larger room. When the fellow arrived he told me the price quoted was wrong. He measured the rooms and wrote down that one was 12 X 24 and the other was 8 X 10. He quoted me $220 for what his office quoted as $181. He then asked if I would like to get someone else, knowing that I was under time constraints. I said no I was stuck, just do the 2 rooms and not the staircase. I asked him about it twice more and asked him to call his office and each time I did one of the women with him pulled me aside on the pretense of getting me to sign a go-ahead form or a completed/done job. They had it very well orchestrated. You could tell they pull this a lot. The shampooer talked in circles and even told me he had no idea where his office quoter got that price. I wrote it down so I was sure it was what she quoted. Very disappointed in this very unethical group. Will never hire again. Puts a whole new spin to the term 'taking you to the cleaners.'

Excellent. Ancient stains that could not be lifted by other cleaners have disappeared!

Went well...I would hire them again.

They picked up my rug on Monday, did a really fast turn around and brought it back the next day! I paid him extra due to him being extremely accommodating to keep my dog from being upset at not having any area rugs. It looks really good and I am very happy with the service.

Jeff promptly answered my email asking for information about Bone Dry. Before giving an estimate, he asked if I could send photos of the couch---I thought this was very professional. He then sent me an estimate, which turned out to be the final cost. He scheduled the job within a week, and he traveled out of his normal work zone. He arrived early, and every time he entered the house, he put on paper booties. He did an excellent cleaning job, was very pleasant, carefully tested the fabric before the cleaning, and freely shared tips on cleaning spots.

Met me to pick up the rug. Cleaned it at his shop and I picked it up the next business day. Called me and texted me on my cell and was very easy to get in touch with.

It went well. He was running a little late but kept me posted along the way. The job was very well done and very professional. The furniture looks new again! They did a great job and everyone was so nice. I will definitely call them again when I need carpet or upholstery cleaning.

They are wonderful! They were incredibly flexible for my crazy schedule. They were able to change the time of pick up that morning to accommodate me, and they put off delivery until I the room was ready to receive the rug back. When I unrolled the carpet I was amazed, no more boxes where the furniture was sitting! I gave a B for responsiveness because sometimes it took a couple days to get back to me by email, however, text messages were responded to immediately. I will definitely use them in the future.

Jeff and Joel cleaned carpet and upholstery in our home and did a terrific job. I loved the fact that they very detailed and particular about their work. They took pride in seeing that the job was done thoroughly and with safe products. They took extra care to protect furniture, floors, and walls. I couldn't be more pleased with how everything came out. Their rate was exactly as quoted and was very reasonable for the amount of work done. They went the extra mile to make sure I was satisfied.

I had a prompt response and great pricing. Unfortunately the house purchase fell through but when we are able to secure another property, I will be happy to move forward with this company.

The service was great but they had many extra unexpected charges.

Very professional but my carpet wasn't exactly dry.

Results went so far beyond our expectations. Great communication from start to finish. They actually showed up early. Had many stains on the carpet and was just looking to get a decent clean to hold us over until we could replace the carpet. They got everything out and it looks almost brand new. Very courteous, professional and efficient. Would absolutely use these folks again.

When I first spoke with Jeff on the phone he said he didn't usually come by homes to do estimates. I described that it was important to me to have him give me an idea of whether or not he could get some stains and pet odors out, and also whether or not he recommended in home or shop cleaning of area rugs, and also give a price estimate. He did follow through and came to do the estimate. I'm actually sorry he did that because I believe he lied to me as to what he could clean and how well. He overestimated his work quality and underestimated his price. He also told me he moved furniture and put it all back, and that the carpets would be dry by the time he left. Here's a fair account of my experience for the estimated price of $1000: 1) He showed up on time 2) He seemed a bit of a know-it-all in making other recommendations in my home like he was looking for me to hire him to add on more jobs for him 3) He had 1 or 2 others with him and they did seem to work pretty hard 4) My tile floors came out really clean; much cleaner than I expected. 5) The stain on the area rug in my living room was as if untouched. He later told me he didn't remember it nor can he see it. He tried to offer me several false explanations, for example, the way the sun hit it or the way the pile was going. It was pretty obvious he was lying. He offered when I asked him to return, to take it to the shop (with no guarantees) but since he told me he couldn't see a very obvious stain about 8"x12", I opted for $100 refund for not cleaning the rug. Later that day he sent a text asking if he could put off the refund until my electrical problems that occurred the day of the cleaning were solved. I told him no and I was refunded $100 6) The odor from cat pee in the carpet of one floor of the house became magnified by 10x worse after his cleaning. I had to use 2 different dry powdered cleaning and deodorizing methods to finally be rid of the odor. I hired a cleaning service to help! 7)The carpets were not dry when they left as he claimed they would be on his estimate, I had agreed to have my house photographed for a realtor that evening. He also told me (at the end of the day) he didn't put back furniture. I had to insist that he certainly did tell me he moved it back or I wouldn't have scheduled the photography! He put it back. 8) The electrical problems turned out to be a tripped GFI, but he had left me with no power in 3 bathrooms and I had to have an electrician in to help sort out that all 3 were on the same GFI. Overall, this was a very expensive light shampoo of some carpet, a failure with stain removal, a false time to dry, and a bit of an electrical hassle. He also sent way too many text messages which was communicative but time consuming. The part that bothered me the most, however, was that he was a real "talker" and it became clear after a few conversations he was lying about what he could do and later about what he said he could do. In fact, he didn't even remember or have it written and he had measured my house. In retrospect I think he seemed he might be relatively inexperienced but at that point I didn't care to know.

The service was great. They did a good job. I had no problem. The $150 Big Deal cost was all I paid. There is nothing I disliked about them since they did a good job. They were just quick and efficient and the carpet was not wet for a long period of time which I really liked. I waited so long to claim what I paid that they had to figure out who I was, but I think that was more of my fault than theirs. However, they also could have sent me an e-mail to ask if I am on hold or what I was doing.

Jeff was incredibly responsive in getting the appointment set up. He --and Larry --arrived at our house on time-- and quickly started their work. They both take pride in the work they do and the carpets they cleaned look beautiful. They are honest, meticulous, hardworking and a pleasure to deal with. We definitely recommend their services.

Power went out and finished job without vacuuming carpets

OK, so while everything seemed to be wiped down, I expected more in the way of polish and shine on the marble tops in the baths and granite kitchen surface, as well as the tub and shower surface upstairs. The wood floors were the big deal after months of vendors traipsing in and out (plumbers, painters, plasterers, carpenters, etc.). Most of the time floors were protected and covered, so I expected a good cleaning and an attempt to remove any particular scuff or paint marks. It was dark, indoor lighting not all that good. First two small rooms and short hall were swabbed down with Murphy oil and water mixture, then immediately dried with a dry mop/cloth. Same procedure for next three much larger rooms USING SAME BUCKET OF SOLUTION! Floors LOOKED fine when guys left. I tipped them generously, grateful for their help in getting the condo "clean" for moving into. BUT when I went to wipe up a spill sometime later, I couldn't understand why the rag was black with dirt-like soot. I thought traffic area (though protected again), so I tested corners of the rooms and other areas not walked and had the same result. I surmise the rooms were washed with filthy water. It resulted in my getting on my hands and knees to rewash every inch. Unacceptable, period.

The price was higher than I had ever spent before but they did good work and detailed work.They were neat, polite and punctual.

It was the second time I'd used them. It was wonderful. They were clean, professional and easy to do business with.

Great job! Showed up on time, completed work efficiently (cleaned and scotch-guarded), and rugs could be walked on almost immediately. I was very happy with the results. Prior carpet cleaner left residue in the nap. These guys left me with rugs that looked like new. I'd definitely use them again.

special deal offered by angies list went well exactly as billed. No surprises

Great customer service, I just ended up moving before I had the service done.

Arrived on time, worked efficiently, were very polite and explained everything they did.

It turned out good. They did a good job. I would recommend them, They were prompt and explained everything they were doing and it turned out great.