ATLANTIC FIREWOOD

On Saturday evening, a text was sent to me asking if I were ready for delivery on Monday. I didn't see the message until Sunday evening. I responded immediately and asked for a time. I was told that my delivery had been canceled because I hadn't responded sooner. Delivery would have to be rescheduled for November. I asked for a firm date and time and to refrain from texting me. I was told to find my firewood elsewhere, which I will do. Very unprofessional.

We had scheduled a cord of firewood to be delivered today for a cost of $325. My husband sent the owner a text to confirm the delivery a couple of days ago. Today he gets a text from the owner stating the price was now $400, and cash only, no check, delivery on Sunday. My husband questioned the price increase and the responding text was this "Yes it is quite an increase. Have you been to the grocery store or bought any other good lately? The increase covers the increased cost of fuel, workers comp, ins rates and everything else involved. Out of the 500 people I've sold wood to this year your the only one I've had to explain this to, apparently you don't watch the news. I'm not going to be able to help you with your wood, good luck with your search". My husband is a buyer by profession and asking about cost is what he does all day, he texted back an apology for asking the question, but no response. Seriously, the owner was excessively rude and should understand that we are repeat customers and it should be ok to ask questions when you had a quoted price and delivery date and both were changed without warning.

unknown

unknown

Ordered 3 cords in June over the phone with the owner with a delivery date of September 19th. The date came but the wood did not. Phone calls went unanswered for 2 weeks until finally we received a call and new delivery date. That date also came and went with no sign of the wood. After not being able to get a hold of the company we resorted to calling the supplier who then got us in touch with the owner (his father). A 3rd delivery date was set but again no wood. It has now been 3 weeks of trying to get a hold of them with no returned phone calls or emails. We took 3 days off of work and then had to resort to other ways to provide heat for our family this winter. The lack of professionalism and communication left us with excuses but no apologies. We would not recommend using the company.

unknown

unknown

Great experience. I ordered late in the season (I'll know to order in late Spring next year to get drier, more aged wood), but Mark went out of his way to get me going. He was very responsive and arrived the day he promised and delivered the wood as expected. The wood was split in smaller pieces which is what I need for my wood stove. Note: I'd called at least two or three other wood providers who never called me back, but Mark did so more than once and I appreciate that. I will use him next year for sure!

Mark is the most reliable and honest source for firewood I have found. He cuts it to the length I want (sometimes 18and quot;, sometimes 20and quot;, sometimes 16and quot;), he always delivers full cords, and the wood arrives on time. He drops it right where I need it. The wood is a mix of hardwood but he knows I like oak - so I always find a lot of oak in the loads.

called me back right way. Promptly showed up at appointment. Was friendly and put the wood right where I asked. And gave me good advice about keeping the wood dry. Great wood.

Prompt phone call saying delivery would be Nov. 2 and it was . I did call a few days before to make sure the date was still correct. Mark called me back to say it was and asked where I would like it dropped and figured he would be at my house later in the afternoon. I was able to put a check out and recieved a reciept. Great quality and excellent service. Thanks, Mark. Anne Maher

Mark always delivers the quality and quantity he commits to. This year he struggled to get enough wood and I hope that problem gets solved because it really impacted his delivery times.