Larry's Plumbing & Heating

Great job from the time he walked in the door until he left. Complete satisfaction.

THE BILLING PROCESS WAS VERY VAGUE I WOULD BE GIVEN A VERBAL QUOTE PRIOR TO REPAIRS BEING PERFORMED , WHEN REPAIRS WERE AGREED TO A NEW QUOTE WOULD BE GIVEN WITH A HIGHER PRICE . WE REQUESTED ITEMIZED BILLS ON 2 OCCASIONS BUT ONLY RECEIVED A VAGUELY WORDED DESCRIPTION OF WORK PERFORMED WITH NO BREAK DOWN OF PARTS OR LABOR. I COULD NOT TELL YOU HIS HOURLY RATE AS HE NEVER GAVE US A TIME DETAIL OR LABOR QUOTE. WE REQUESTED ADVICE ON HEATING REQUIREMENTS TO WHICH HE REPLIED HE HAD CONSULTED WITH A HEATING SPECIALIST AS TO OUR REQUIREMENTS. WE QUESTIONED HIS REPONSES AND WE WER ASSURED IT WOULD BE FINE. THE RESULT WAS THAT WE MUST CLOSE OFF 2 OF 3 BASEBOARDS IN LIVING ROOM AREA AND BEDROOM IS CONSTANTLY COLD. SEVERAL ITEMS WERE DAMAGED DURING INSTALLATION WITH NO EXPLANATIONS. WE WERE STILL WILLING TO LET ALL OF THIS SLIDE UNTIL 6 WEEKS AFTER HIS REPAIRS WE WERE AWOKEN AT 5 AM ON A SUNDAY MORNING TO THE SOUND OF RUSHING WATER IN THE CEILING. WE FOUND THE FITTING LEAKING FROM THE NEW PEX LINE TO COPPER LINE LEAKING WE SHUT OFF THE MAIN WATER FEED AND CALLED AND ASKED FOR HELP. HE RETURNED OUR CALL 2 HOURS LATER AND TOLD US WE COULD FIND THE FITTING AT A LOCAL HARDWARE STORE. I DISASSEMBLED THE FITTING TO FIND IT WAS MISSING A CRUCIAL STEEL LOCKING RING WITH TEETH. THE PART WAS OFF COLOR FROM ALL OF THE OTHER FITTINGS AND APPEARED TO BE USED. I CALLED LARRY TO SPEAK WITH HIM ABOUT THIS AND ASKED TO BE REIMBURDED FOR SEVERL CEILING TILES, THE FITTING AND SOME MINOR PAINT WORK . LARRY REPLIED THAT IT WAS NOT HIS PROBLEM AS IT WAS A PART ISSUE. WE ASKED AS TO WHY WHEN WE GOT THE NEW PIECE IT HAD INSTRUCTIONS WHICH CLEARLY LABELED THAT IT SHOULD HAVE THE STEEL SHARK TOOTH FITTING IN IT. HE STATED THAT IT WAS NOT HIS PROBLEM AND HUNG UP THE PHONE. I WOUILD NOT RECOMEND ANYONE HIRE THIS COMPANY FOR ANY SERVICES.