IDEAL SEPTIC SVC

I spoke to Casey, the dispatcher in the morning. He said he wasn't sure how quickly he could get someone here but he would try his best. About 45 minutes later, he called back and said that Dave would be stopping by in the early afternoon. Dave was here by 12:45. He was excellent, very infomative - quickly diagnosed the issues we were facing and remedied them. He checked to make sure the septic pump was working (it was!) and then opened the settling tank. He let us know that our water filter/softener system was churning the contents of the tank when it recycles and that is why our filter was clogged. He suggested a remedy and we scheduled a regular 3-year cycle for pumping. We were both impressed with his knowledge, 'let's -get-it-done' attitude, and willingness to answer questions, no matter how seemingly insignificant.

unknown

I have never posted an item such as this but felt compelled to do so in this case. In late April I called Ideal Septic Svc to explain I might have a septic issue. The tank had been pumped within the prior 2 years so I knew that was not the issue. My call was answered by a machine so I left a message requesting a return call so I could further explain the issue(s). The call was never returned. Over the next 2-3 weeks, I called Ideal Septic at least 4 times, again leaving messages and, again, receiving no follow-up calls. We went to Europe, returning at the end of May but during that time, I had my contractor, who was working on a bath and kitchen reno call Ideal Septic which he did twice, again - no return calls. On returning to Maine, I decided to personally go to Ideal Septic to find out what the problem was. When I arrived, a "manager" (owner?) was glued to his computer but eventually asked me what I needed. I repeated the litany of our situation and stated the name of a plumber who had referred me to Ideal Septic Svc. At that point, he looked at me and said "I will have nothing to do with him, nothing at all, done. When I asked what that would have to do with any potential relationship Ideal and I might have, he again said they would not have anything to do with my job or address my needs and he then proceeded to turn to another customer who had just arrived and said, "How can I help you, sir?". I do not know if this man was the owner of Ideal or simply an office jockey but I feel sorry for Ideal Septic since this type of customer response/service will do little to help this business grow. I would not consider anything to do with Ideal Septic in the future. A truly unprofessional occurrence!

unknown

We needed to have the septic tank pumped out.Called and spoke to Joe to set up appointment .We agreed on a date and time.About 3 weeks later the Guys showed up on time and did a great job.We would definitely use them agian.