B-Dry System of Maine & New Hampshire

My experience with Bdry Systems of ME/NH was extremely disappointing. Despite initial promises, their lack of professionalism and communication made working with them a nightmare. After finally reaching Mike, one of the owners, I was met with excuses about staffing issues and promised a revised contract that never materialized. On the day of installation, the team arrived without notice and began work without permission. When I requested the presence of Mike or Vitto, the owners, due to the project's complexity, I was met with further delays and excuses. The proposed contract I received was incomplete and failed to reflect our agreed-upon changes. Despite raising concerns about cleanup and debris removal, my requests were ignored. Ultimately, they decided to walk away from the job after I refused to sign an inadequate contract. This experience has left me deeply dissatisfied, and I would caution others against relying on Bdry Systems for their services. Their lack of professionalism and disregard for customer satisfaction are evident, and I'm relieved my project ended before further complications arose.

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I recently purchased a home with a B Dry System installed in the basement in 2001. About one month after my purchase I found water in the corner of the basement. I called the B Dry number on the warranty and they sent someone out within three days. The workman, Matt, opened one of the pipes and discovered that it had been installed incorrectly. He immediately said B Dry would fix the problem at no charge to me. Within 10 days all of the pipes had been opened and the installation had been corrected. Matt's work was very neat, quick and he left the job site as clean as he found it. He was very respectful, answered all of my questions, provided additional information about dehumidifiers and updated the paperwork on the system. He mentioned that the person who did the original installation was no longer with the company.

Their service was very good with respect to doing the basement. We had a minor issue that was resolved regarding putting the pipe through the backyard. The quality was really good. There did two parts of the projects, the first part of the project was great, they were on time and they were excellent. The second part of the project was not so much well. The crew was different so the first crew came in for four days and they were very punctual. The other group and situation involved different people of the company.

We actually had the company come in during June of 2010 to give us an estimate, along with three other basement waterproofing companies. Their price was the cheapest, but they also had a great warranty, the best informational packet, and the most courteous and helpful representative. Although their June 2010 estimate was only good for six months, they honored that estimate when we called them early in February 2011 to ask them to do the work. We paid $500.00 down and owed the remainder upon completion of the job, at which time we received the warranty. They showed up when scheduled and finished on schedule even though they weren't able to make it one day because of a snow storm (they stayed late to make up the time). The two young men who came to work on the basement were courteous when speaking with me, but what they didn't know was that I could hear their music (which wasn't overly loud) and their conversation while I was upstairs. There were a couple of crude comments and jokes. Being a homeschooling mom, I quickly decided to send my girls upstairs to do their work instead of at the dining room table. One thing I didn't realize, even after talking with four different companies, was that it is essential to still use a dehumidifier after the job is completed. B-Dry doesn't slope their trenches toward the sump pump, but rely on water finding it's own level and thereby making it's way, eventually, to the sump hole, which is dug to a lower level than the trenches. The trenches were jack-hammered into the floor around the perimeter of the foundation, they were dug out, a bit of stone placed in the bottom of the trench, the drainage pipe put in, and then topped with stone and then finally covered over with cement. By the basement door and around the well tank and the water tank they put a special grate for water to flow in from floor level in case of leakage. This is the first year we have not had any flooding or puddling in our basement, which is wonderful, but our sump pump has yet to turn on. I do need to mention that they were very tidy. Every evening before leaving, they would clean up the workspace and make sure all of their equipment was stashed out of the way. Even though I told them that they could drive onto the grass at the side of the house to dump the stone closer to the bulkhead, they decided they didn't want to possibly hurt the lawn and dumped the stone next to the driveway and then hand-carried it into the basement in 5 gallon buckets. They also carried out all the debris in 5 gallon buckets, which was quite a job. About two months after the job was completed, we noticed that the cement over the trench was quite wet around the inside edges. We called B-Dry to inquire what was happening and had to wait four days for a return call. I believe it was a holiday weekend. When we were called back we were told that the new cement doesn't adhere to the old cement and that we need to continue to use dehumidifiers throughout the year to keep the humidity level at about 50%. I had been concerned that because they didn't slope the trenches toward the sump pump, that the water was backing up and filling the trench on the other side of the basement. I was assured that this is not the case, though I'm still not 100% sure that there wasn't some standing water in the trench. There is no way to know, however, unless we pull apart the work which was done, which I'm not willing to do. Time will tell how well this system is going to work, though it's very nice to not have puddles or flooding in the basement. Last year (a very bad year for flooding) we had four inches of water in the basement and every year before that we had at least a couple of puddles around the bulk head door and a couple of places in the front of the house. This year we have had none of that, though having the edges of the cement covering wet was disturbing. The last thing is that about three weeks ago we got a phone call from the man who gave us the estimate for the job. He told us that even though we had paid the $500.00 down and then paid the remainder due in full, he had made a subtraction error and that we were supposed to have paid an additional $50.00 for the job. He then asked if we were willing to pay the $50.00. I did not give him a definitive answer, but asked him to please send me the paperwork with an explanation as to the difference. We have yet to receive the requested information.

They provided an estimate, including a discussion of possible solutions. Once work started, they encountered additional issues (some sub-floor erosion) and they quickly discussed options with me to resolve. Once work started, I realized some drainage in an additional side room would be unnecessary and we applied those funds towards resolving the additional work. I was very satisfied with the work and how things proceeded and how issues were handled. My basement went from having water running through it to where it has been dry for a month now (and I'll leave it alone through the Spring just to make sure). While I feel everything was great, it is an expensive solution, so that's why I gave them a B for price.

This corrected a problem that I have had for nine years.