SEARS HOME IMPROVEMENT PRODUCTS

I went with Sears because they boasted of the fine workers they had that were all Licensed and certified to install these systems and because Sears is a large company. The electrician arrived on time and completed his work in a timely manner. The heat pump installer arrived at 10 AM which was an hour late, played loud music, and used my tools without asking. He smoked more cigarettes outside and spent more time on the cell phone than a teenager. Suddenly, he had to leave at 3:55 PM, to get more parts. He returned at 5:15 PM with only one part, collected his tools and left. He said he'd be back at 12 noon the following day. The following day came and at 1:00 PM, I called Sears telling them that I didn't want that man back in my house. They asked if he could finish the job and I said, "No." Sears found another installer, who arrived at 6:30 PM. He said nothing about the job the prior man had done, worked quickly and was out of my house by 10:30 PM. I had the temperature set at 68 degrees and it was cooler outside than in. I again called Sears. They found another installer who could come the next day. This man was from another company and had to drive a long way to get to my house. He said that he fixes a lot of Sears "messes." He explained to me all the water on the floor in my basement was caused by the rubberized copper tubing being pulled inside my house instead of pushed out, resulting in numerous tears. He said the original installer was alone and it's hard to do alone and that he should have had help. The second installer did not add a clamp to the pump, which resulted in water dripping on the floor. He also did not notice the filters were bad and needed to be changed. He saw a lot of ice inside the heat pump itself. Did what he could and said he'd return the following day with help. They arrived on time and installed a new rubberized hose from inside to outside, put the clamp on the pump, let the ice melt, installed new filters. My last surprise was to find the wall in my basement has been ruined from all the water. I've attempted to contact Sears without success of their return call. I will keep trying. After the other serviceman fixed the problem, I did have a few days of comfort from the central air. Have turned the machine off since we've been having fall like weather here!