Randy Sprague Heating & Plbg

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Plumber arrived within an hour of our call. Determined the problem. Ordered the new parts and replaced the fixture the next day.

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He called me on morning of May 7 and said didn't know how to put this gently, but he considers our little house in Bar Harbor a and quot;dumpand quot; and he does not want to work on our plumbing. It is not up to his standards. Granted, my husband did the plumbing work himself...the place was falling down and had very little plumbing when we bought it 14 years ago. But we have put a lot of sweat equity into the house and we rent it out to people every summer, who love our little and quot;dump.and quot; We were very surprised and insulted by Mr. Sprague's attitude. I guess he doesn't need our money, because he wants to only work for the wealthier people on the island. And there are plenty of them, so we will gladly go elsewhere, which we did. According to our present plumber, the job was minor and took little time to repair. It wasn't difficult for him to do, or to take our money for his time.

He was polite, tidy, efficient. Technically, I know how to replace seals but at my age, I didn't want to do it. He came in, agreed with my diagnosis of the situation and got it fixed in less time than it would have taken me.

It went very well, I watched the tech rebuild the furnace. He was punctual and had everything he needed, gaskets etc.

The installation process progressed very well. Randy Sprague carefully reviewed my requirements with me and recommended a gas and an oil system that would satisfy my requirements. I chose the gas system because it was the most efficient, quiet and compact. However, it was also the most expensive of the systems I considered. (I received estimates and recommendations from more than one contractor.) Upon signing the contract, I received proof that the contractor had liability insurance from his insurance agent and useful information about Maine contract law. Few contractors provide such detailed information up front in my experience. Most of the new heating system was assembled on a wall board at the contractor's shop. The installation took two days. On the first day of installation, the new components were put in place but not connected to the existing heating and tap water system. The oil burner continued to heat the house and tap water until the second day. Most of the oil was carefully removed from the oil tank. On the second day, the oil burner was shutdown and disconnected and the new system connected. This process left the house without heat for about an hour. The oil burning system and oil tank were removed without incident. Do ensure that the contractor is licensed and able to remove oil properly. An oil spill can be very costly to clean up. Some adjustments were necessary to ensure that the existing programmable thermostats would work properly with the new system and the tap water temperature was appropriate for my existing dishwasher. The contractor resolved issues promptly. I am very pleased with the operation of the new system. Do check your dishwasher's manual for the required tap water temperature and ensure that the hot water temperature is appropriate. Do check the operation of your thermostats and refer any problems to the contractor. These new systems are very sophisticated and require and quot;tweaking.and quot; Randy Sprague's people were made aware of issues and resolved them promptly. The contractor also coordinated the installation with the gas supplier. This coordination is very important. Do select your fuel supplier early and start the coordination process to avoid delays in the installation.

He does excellent work. He has been a plumber for years. He's a small business. He is very reliable. His charges are very reasonable. He is just great.

Excellent

They are very good. They are very reliable. The service people that they sent were very knowledgeable and they did the work that we needed.