Maine Geeks

Worst experience ever. I brought my Macbook in because the drive in it crashed. The tech, Angelo, told me this was because I hadn't updated my OS recently and the apps I'd downloaded weren't compatible with that version. Said I needed to replace the drive. Okay, no prob...I bought a new drive at Best Buy and brought it to him to install, which he charged me $30 to do. He also charged me $240 for "OS installation and configuration". He then sold me a $29 cord($7 on Amazon) so I could transfer my old profile and data myself which I did, it took all of 20 minutes(he would have charged $199). After doing so, the cord broke when I tried to unplug it. I should have known something was wrong when he handed it to me in a ziploc bag and it looked like it had been salvaged from a trash heap(bent in multiple places). Fast forward to later that night. The $240 for an OS install seemed outrageous to me, so I decided to do some asking around on a couple online computer tech forums, and everyone told me I got ripped off. I was also told that hard drives crashing because "the new apps aren't compatible with the older OS" is literally not a thing, and that Angelo didn't even run diagnostics on the crashed drive I brought in the first place. He made up a reason to sell me a new drive, and turns out that "OS installation and configuration" is literally just pushing 3 buttons, that's it. The average price for that is around $50. I went back the next day to confront him, starting with the faulty cord he sold me, and he immediately got angry with me and accused me of lying about the cord. I asked him if he ran diagnostics on the crashed drive and he yells "ARE YOU A CERTIFIED TECH??" No, but the advice given to me was from many. He was in full on angry mode from then on and wouldn't reimburse me for anything, told me to get out of his store. So I was lied to, overcharged, scammed, sold a broken overpriced cord, and yelled at for confronting him about it. This is Maine Geeks.