GLOBE SANITATION

I called Globe Sanitation to schedule a septic clean out. They asked me some questions about the tank and asked if it had pipes sticking out of the ground and I told them no but that I had a county map and inspection report from when we purchased the house 1.5 years ago. I was there for that inspection and I know the approx location of the 2 openings but didn't know exactly since they are buried under ground. So the guy shows up and he asked me where it was located and I told him exactly what I knew and where they dug before and I gave him the maps and he was annoyed that I didn't know the exact location. He asked me how the inspector found it and I told him he had some tool that he used. So he went to his truck and got a poker and started poking and telling me that the map showed that the openings were on the other side of the fence. Well I knew for sure they were on this side of the fence and I explained that I was there when they did the inspection and it was definitely on this side of the fence. I told him that it does look like they were off by a couple feet on the county map but he didn't believe me and continue to look for and tell me that they were on the other side of the fence. He continued to get more irritated and I was starting to get nervous because I could tell he wasn't happy. So I was trying to help him find it by pointing out on the map where the drainfield was located and he said "lady I don't have anything to do with the drainfiled" I said that I was telling him for point of reference because if you looked at the map you could see where it was in relation to that instead of the house which he insisted that the county was the only one that knew the actual location. Eventually he found the first opening which was exactly where I said it was. At that point I thought he would apologize for being a jerk and instead he became a bigger jerk and started saying that he was going to leave but continued poking around for the second opening. At that point I decided that it wasn't safe for me to be home alone with this guy and I was getting scared and I told him he should leave. He continued poking for a few minutes and I asked him again to leave my house and he finally did. I called the office to let them know what had happened and he beat me to it and it took me a good 20 minutes to get through. I finally did and explained what happened and Kathy told me she would talk to him and call me back. She called me back a couple hours later and told me that he said you were rude to him and treated him like a child. I told her basically that was nonsense and obviously this guy isn't going to tell you yes I was an a******. So she told me well I'm in the middle of this. This is a business and I am a client. I told them that I would not be doing any business with them in the future nor would I recommend them to any of my clients. I am also going to contact the company that referred them to me and let them know of this situation.

I've been using this company for several years now. They are a family based company. They do great work and their pricing is good. There's not much to it...you call and talk to the owner Kathy and she sets up an appointment for you. They pump the septic and leave. However, what puts them above the rest is that they are very responsive and have great customer service.

The tech showed up early, was really nice, and did some back washing to make sure it was cleaned out well. He also gave us tips on how to maintain our septic system.