Frosty Refrigeration Co Inc

Excellent! Right from my first call yesterday, to our service this morning. These guys are PROS! There were serious needed maintenance items to be done that we were completely unaware of. The technician Terry was completely knowledgeable and saw the job through. He explained everything and had photos to let us see how desperately the system was in need of cleaning. Yikes! We could not be happier. We will be signing up for a maintenance contract with Frosty!

Where do I begin. Jerry the estimator and I have been together for over 10 years. He is honest as the day is long, and so helpful. He's an incredible human being. John was over here and noticed the volts was too high in our 20 year old compressor. He gently without any pressure notified me that we needed to take care of it. The install job was outstanding. Jason and Ray were the lead techs, they were amazing. Jason stayed until every last thing was taken care, and every question was answered after the almost 2 day install of our new 5 ton 14 seer unit. Also a shout out to Janelle, Jacob and Josh, lots of "J's" at this company, all who did an outstanding job. Also my thanks to Vickie who always goes out of her way to accomodate me. I can honestly say this is an amazing company.

Overall, a very good experience. Punctual, courteous and professional. Interior installation of the components was great. There was an issue with tree roots interfering with a normal in-ground installation of the condenser unit and it was originally placed on unstable top soil. I brought this to the attention of Ralph and he immediately came on site to evaluate. The issue was promptly rectified. I was impressed with the responsiveness.

I've used them for 30 years. They are absolutely the best one in the area. They are the best that you will ever find. We have had them for 30 years.

We use Frosty we have for years. We have used them for all of our homes and we have been a home owner for 40 years. We have a contract with them. We pay by contractual. They call for reminder. They are responsive. We put in a new A/C system last spring and they did a good job.

We hired Frosty a few years ago. At the time our AC unit had stopped working Another company declared it dead and was eager to sell us a new one. We decided to get a second opinion. Frosty repaired it for less than $200. We have been very satisfied with them since Last inspection was in April 2018

I've had really great results with them. They are an outstanding company. It's a great company. Everything they installed is in perfect condition. It took them an entire day. There were no issues. Overall, I would give them a grade as high as it can be. I would absolutely use them in the future.

They have great price point, super professional, super knowledgeable, so you can give them all "As" on everything. They are fantastic. I have used them for years. I would use them in the future.

They are a great company. They are fantastic. They honest, trustworthy and have integrity. I strongly recommend them.

Ralph returned my call and visited later to prepare a quote. He answered all my questions and presented certifications from Water Furnace, the brand I was interested in. A quote for two systems was provided to me within hours. I opted for the more expensive 7 Series geothermal system with more variable speed systems and options, though I'm fairly certain the less expensive 5 Series would have served us well. The installation crew showed up at the designated time each day. They were very professional and I had no concerns as work progressed. They took a lot of pride in their work and took extra care to make sure everything fit well and looked professional. There was no hint of anyone rushing or cutting corners. Ralph was on-site a couple of times and went through everything with me, and prepared all of the factory and energy credit rebate paperwork for my signature. The system began operating in May, so it covered the bulk of the cooling season was well as a few cold snaps. There have been no issues. The system is very quiet and has been saving me quite a bit of money over the old geothermal system. Regrets? I should have done this sooner!

My air conditioner stopped working so I called The Frosty Refrigeration Co., Inc. I had called them before for a furnace check in 2012 and was so impressed with their kindness and professionalism that I did not hesitate to call them again. I first spoke to a nice young lady (I didn?t get her name), then I spoke with Vicky, with whom I recalled speaking to in 2012. She was just as thoughtful and skilled as I had remembered her to be. She said that there was a technician working near my area and that she would send him over to us when he was finished. A short time later a wonderful technician named Butch came. He immediately got to work, and he worked hard and fast. He had to keep running down the basement steps to the furnace and fuse box are, and then back up again and out to the backyard where the ac unit is. It took a little while to find the problem (a frayed and corroded wire) but after he had found and fixed it, he went the extra mile and checked the unit over and then washed off the condenser, which he said, was very dirty and might have caused us even more problems down the road. He was very considerate, thorough and efficient. I would also like to add that back in 2012; we were having off and on problems with our furnace. We found The Frosty Refrigeration Co on Angie?s list. We called them and they sent another extremely nice tech named Greg. My son went downstairs to show him where the furnace was and stayed to answer any questions that Greg might have about what was going wrong with it. Greg was exceedingly thorough, looking high and low. He even got down on his hands and knees with a flashlight as he was trying to find the problem. The whole time he talked and explained what he was doing to my son; who was fascinated. As Murphy?s Law would have it, the problem didn?t happen that night so we could find out what was wrong with the furnace. Greg explained to my son how to write down the error code on the unit so when it happened again they would know how to fix it. Aside from all of that, most of all I was impressed with his honesty. He could have done many things to ?pad? the bill or claimed to have fixed unbroken things, but he didn?t. I meant to write a review then, but I had gotten sick and had been in and out of the hospital with several surgeries. I would definitely recommend this company to everyone.

They've been very good and they do a really good job on fixing our existing. They're professional.

It went great. I've used them for 30 years. They give me great service. They are small, locally owned, and they do great service.

They showed up on time. I remember the price being reasonable. They were knowledgeable and helpful. I would use them again. I like to use people out of the Windsor Mill area and I prefer to use people in this area. There were no problems and I work well with them. They showed up on time and did what I asked. They explained in detail what the problem was. There was a minor repair and they fixed it to my satisfaction. They were fine.

TRULY a FIVE STAR PROVIDER. The very best in service. They set the bar for ALL other service providers.

Excellent work. Excellent company. I had the same system put in the house I used to live in and the same excellent standards were maintained. Highly recommended.

My heat went out on one of the coldest weekends in decades and I was very worried. I called many people, but John was the nicest that I talked to. He kept in touch with me and was able to come out the next day. My heater needed to be reset and he did this quickly without charging us. We were so appreciative!! I would highly recommend them to everyone!

On Thursday, when it was 100 degrees outside, our AC stopped working, which is a major issue with a baby in the house. We did not discover this until after hours. I called Frosty (and several other companies) on Friday morning, worried that I would be unable to have the AC fixed before the weekend. They were all booked, but Frosty made the time to come out given the oppressive heat and us having an infant at home. Frosty fixed the outside AC unit (which was in disrepair from the previous owner's failure to maintain the unit). After a couple of days of the unit working well, the drainage lines overflowed (they were not used to all of the condensation from a properly working unit), and I called Frosty. They came out, again on short notice, and fixed the problem very quickly. They also included the service charge for the second in with the first, because the issues were related. All in all, Frosty was a pleasure to work with, and we will use them from this point forward (for regular maintenance and any problems). They were kind and courteous, punctual, reasonably priced, professional, and hardworking. They responded to our situation on short notice, worked in the oppressive heat to quickly fix the problem, and followed-up properly - all with a smile and friendly demeanor. And, last night the AC was working so well that I had to put on a sweatshirt. Thank you Frosty!

Jim from Frosty found that the compressor and other components were working just fine. However the contactor was dead. He did the necessary repairs for $272. He arrived within the time frame specified, worked efficiently and professionally. Our AC works perfectly. Even better than before it seems. And we saved a lot of money!!

I had them come out to fix my AC on Monday. They never called to confirm because they took my number down incorrectly. I called them and had it changed. When the tech arrived he was able to fix the problem with my outside unit. He never even looked out the inside unit. When I came home yesterday the inside unit had partially flooded my basement. I called them to have them come back out today, again giving the correct number. The technician called me last night to confirm the time he'd arrive between 8-noon. He never showed up. When I called back, they said they didn't send anyone because they could not get a hold of me today. They were using the wrong number again. I've now had to miss an entire day and a half of work because of the incompetence of the service desk, and the incomplete work of the first technician.

When our A/C did not work well this season, we called a different contractor to come out and diagnose and repair. They found our unit was freezing up and determined that we had a significant leak, stating that we were a few pounds short. They immediately started to sell us on a new unit. I was quite suspicious of their tactics and did not feel they were being honest. I had been thinking about joining Angies list for a while and decided I would try it. I settled on Frosty's Refrigeration and was glad I did. They could not have been better. The contractor went out of his way to make sure that we understood exactly what was going on with our unit and what it would require to fix it. It was a great overall experience, I will definitely be using them again.

Frosty has worked on my a/c at least 5 times Twice they have bailed us out on weekends They are thoughtful and nice and they get the job done

Being a previous customer, I called frosty on a Friday evening when my heat stopped working. They gave me some pointers which had my heat back on for a few hours. When I woke up on Saturday it was not operating again. They came to the house on Saturday and bypassed a circuit board to get my heat temporarily running until they could order a new board. The board came in on Monday and they came back to do the installation. Overall I was very happy with Frosty's service and professionalism. The price seemed a little high to me, but considering the number of visits to the house and the weekend visit I was comfortable with it.

We called just to have freon added. Without being asked the rep made a suggestion how to repair the leak without replacing the entire unit, saving us thousands that had been quoted to us in the past. The work was performed days later and resolved an issue that had been ongoing for years.

These guys were awesome. They came out right when they said, went right to work, laid down cloth over the carpet where they had to walk in and out, and installed everything very cleanly and professionally. The lead guy was very polite and professional, explained what they would do, and after it was done, took the time to explain how to work the new thermostat. They then cleaned up everything without any trace. I don't know much HVAC but I am an engineer myself and can say their work looks really clean. Everything's lined up and level, lines and pipes are parallel, everything just seems really well taped and cleanly done. The workmanship seems great. The previous owner of my home suggested I use them, and I'm glad I did. I was a little concerned about the estimate ($7,000) but I got a second opinion and also researched it online. I found their price was typical for the job. I think they're really good people, and they do have workers who are masters of their profession.