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24/7 Express Repair Network & Hotline

4.3(
2
)

Appliance Repair, Water Coolers, Water Heaters,

... +4 more

About us

Home & Commercial Appliance repairs, Refrigeration, Air conditioning, Heating HVAC & Plumbing Repair Service, maintenance & installation. service area: Most of Maryland,nDC & Northen VA - Gaithersburg, Annapolis, Glen Burnie, Montgomery Village, Silver Spring, Pikesville, Newark Deleware, York Pennsylvania. See website for additional services offered. Locally owned & operated. Additional service area - Baltimore city, Baltimore county, Columbia, Ellicott city, Laurel, Reisterstown, Bowie & Rockville.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Residential/Commercial Appliances AC, Refrige Repair Service & Maintenance. Refrigeration, HVAC, Air Conditioning, Heating Refrigerator, Freezer, Walk-in Refrigeration, Hot water heater, Heating, furnaces, boilers & heat pumps, washing machine repair, range/stove repair, Commercial Food-service & home kitchen Appliance repairs,

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.32 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Write a review
Showing 1-2 of 2 reviews
KARL G.
12/2010
1.0
appliance repair
  + -1 more
Individual was contacted to assist with non-functioning oven. Arrived after promised time. Made diagnosis that igniter was out. Stated price would be $275. After I inquired about the nature of the charges (parts price, vs. labor, etc.) indiv. refused to disclose the price. He went down to 239. Again I requested breakdown of charges. He refused to do so and offered to do the work for $211. Again, I requested breakdown of charges. After this, he became belligerent and stormed out. Subsequent call was made to contact number (which turns out to be this indiv. as he is sole proprietor). He remained defiant and refused to offer explanation of charges. He also refused to disclose whether he was or was not owner of the company. Overall this individual refuses to operate in an ethical manner and in good faith. Numerous claims on his website (and seemingly fabricated "reviews") gave the impression that his company was professional and ethical which, after this event, seems to be contrary to reality.
Description of Work: Repair of oven
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from 24/7 Express Repair Network & Hotline
In all fairness to 24/7 Express Repairs and to the repaiman, it is essential to consider the following facts: A. 24/7 provided an urgent service request on a federal holiday! B. 24/7 waived the agreed $75 "service fee" and provided a "free estimate". C. We tried to accommodate the (potential) customer with a significant discount of over $60 (which the customer declined) D. The Member stated that he was expecting to pay a total of $150 which was an extremely low repair price for urgent holiday service. Also, An A- grade is the only BBB rating that 24/7 Express ever had (and which we maintained throughout our paid membership period). In hindsight, it was an oversight & an error, that our phone representative did not notify the customer about the increased holiday rates ahead of the repairman's visit. We are sorry for the misunderstanding that this has caused. The repairman, not being aware that the customer was expecting to pay a reduced rate, on his part, felt that after driving :45 minutes to the customer's home and troubleshooting the stove, believing that he was quoting an appropriate repair price for urgent holiday service, was taken aback when the member promptly declined his pricing. The repair tech did his best to accommodate the customer by reducing the price by $64 to a total of $211 (which included not only the $75 service call, plus the GE Igniter part plus labor). Unfortunately, the repairman felt discouraged by the customer who remained dissatisfied challenging his pricing while stating that he expected to pay a total of $150! Understandably, this was a very uncomfortable situation, not only for the tech who has already invested almost an hour of his time on Christmas eve, realizing that he will return home empty handed. Ultimately, the tech did not even charge the $75.00 service fee that was initially agreed on, since he wanted to give the customer the opportunity to continue to shop for a repair the (above) stated price range.
Benjamin W.
02/2010
5.0
appliance repair
  + -1 more
They fixed both jobs. They responded quickly. They came the same day. They both seem to be working fine. I would like to see a longer warranty on service.
Description of Work: I have had two repairs. One was for a washer that was leaking. Another for a freezer that was building up ice.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185.98

    Contact information

    2505 Lord Baltimore Dr. A154, Windsor Mill, MD 21244

    www.mpappliancerepair.com

    Service hours

    Sunday:
    7:00 AM - 10:00 PM
    Monday:
    6:30 AM - 11:30 PM
    Tuesday:
    6:30 AM - 11:30 PM
    Wednesday:
    6:30 AM - 11:30 PM
    Thursday:
    6:30 AM - 11:30 PM
    Friday:
    6:30 AM - 11:30 PM
    Saturday:
    7:00 AM - 10:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Appliance Repair,
    Water Coolers,
    Water Heaters,
    TV Repair,
    Plumbing,
    Heating and Air Conditioning,
    Handyman Services

    FAQ

    24/7 Express Repair Network & Hotline is currently rated 4.3 overall out of 5.

    Sunday: 7:00 AM - 10:00 PM

    Monday: 6:30 AM - 11:30 PM

    Tuesday: 6:30 AM - 11:30 PM

    Wednesday: 6:30 AM - 11:30 PM

    Thursday: 6:30 AM - 11:30 PM

    Friday: 6:30 AM - 11:30 PM

    Saturday: 7:00 AM - 10:00 PM

    24/7 Express Repair Network & Hotline accepts the following forms of payment: American Express,Check,MasterCard,Visa
    No, 24/7 Express Repair Network & Hotline does not offer free project estimates.
    Yes, 24/7 Express Repair Network & Hotline offers eco-friendly accreditations.
    Yes, 24/7 Express Repair Network & Hotline offers a 10% senior discount.
    Yes, 24/7 Express Repair Network & Hotline offers emergency services.
    Yes, 24/7 Express Repair Network & Hotline offers warranties.
    24/7 Express Repair Network & Hotline offers the following services: Residential/Commercial Appliances AC, Refrige Repair Service & Maintenance. Refrigeration, HVAC, Air Conditioning, Heating Refrigerator, Freezer, Walk-in Refrigeration, Hot water heater, Heating, furnaces, boilers & heat pumps, washing machine repair, range/stove repair, Commercial Food-service & home kitchen Appliance repairs,

    Contact information

    2505 Lord Baltimore Dr. A154, Windsor Mill, MD 21244

    www.mpappliancerepair.com

    Service hours

    Sunday:
    7:00 AM - 10:00 PM
    Monday:
    6:30 AM - 11:30 PM
    Tuesday:
    6:30 AM - 11:30 PM
    Wednesday:
    6:30 AM - 11:30 PM
    Thursday:
    6:30 AM - 11:30 PM
    Friday:
    6:30 AM - 11:30 PM
    Saturday:
    7:00 AM - 10:00 PM