C & O Tile

very good !

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My husband and I were shopping for a kitchen backsplash and wanted to work with a local store instead of going to a box home store. Cand O was extremely patient in helping us to select a kitchen backsplash. We spent many hours at their showroom. There was some disorganization where the salesperson could not find sales books, etc, in their store. Our salesperson was not comfortable with computer use and this hindered our ability to make a selection. An appt. was set to come to our home to measure and give an estimate. The husband and wife team called to say they could not come as scheduled and arrived many hours late. If coming to our home during business hours was problem, they should have scheduled us after store hours. This was inconsiderate and unprofessional. When they did come, many measurements were taken and decisions made about where the stone backsplash would be installed and also about new outlet covers to match. We accepted the contract about a week later and gave a 1/3 deposit of $1000. The owner suggested work would begin in about 2-3 weeks. As it turned out, work began 6 weeks later. Their was no communication from them concerning this delay. When the installers arrived, they had none of the info on the decisions we had made 7 weeks earlier about details of the installation. My husband called me at work and we had to try to remember what we had decided via photos sent via email. The owner mentioned that he would stop by during the 3 day installation. He never did. The installers quickly noticed that a design we had decided on would not look well at all. He was able to suggest an alternate design that turned out beautiful. Why didn't the salesperson realize this when we planned out the design? The installers were fabulous. They were extremely experienced in their craft and installed an absolutely beautiful stone backsplash. Cand O did not have the outlet covers ready for the install. They were provided in a few days. Attention to detail by our salesperson was poor. We made it clear that we were interested in doing business with them for multiple projects. You would think they would have done their best knowing that we were potentially a money making client. That just didn't seem to matter.