Olympic Aire Services Inc

Just moved into a new home in DC and called these folks because they were on the sticker on the HVAC unit. Turns out they installed one of the HVAC systems in my new home last year and from what I can tell did a fantastic job and it works GREAT!! Had them come to check out the two HVAC units in the house and the boiler. Guy that came was nice, professional, and VERY helpful. When talking over the phone with them they were very professional and responsive. I definitely feel comfortable with this company and will always use them when I need help with my HVAC.

While I have you on the phone, I have notes on my fingertips. We originally called for service, but they ended up installing heat pump/AC unit, entire system both outside unit and inside included. Came with a 10 year warranty. The gentleman, Tony was terrific. He did a temporary fix and then a month later the unit need replaced. We had a couple of problems, but everything was made okay. The ended up installing a better unit, a Carrier unit for the same price as the other one. We took other competitions, but we went with them, even though not the best price. I went into attic myself and did my own inspection with my husband.

They were really good and Tony was terrific.

Very well. The group was organized, and efficient. They paid attention to the minutest details in selecting the equipment that matched the home's needs. The old freon was flushed or replaced, the system units were mounted and sealed up tightly, and the water discharge lines were properly vented away from the foundation.

Very well. I used Olympic Aire because of their price and when the owner of the company came to do the estimate he explained what I needed and didn't try to sell me more than I needed. The 3 Installers were on time and polite. It was very big job and a very hot day but they had the job finished by the end of the day just what was planned. There was a dent in the outside cabinet of one of the units, they ordered a new one and installed it when it arrived. I have only good things to say about the whole experience.

Tony was great and quick. He walked me through each step and was able to make me as a layman understand.

Technician arrived when promised. Overall good experience.

Olympic was able to repair my "new" system that was installed by another company. Over two years I had multiple failures and service calls with the installation company. I severed my ties with the installation company and called Olympic. In a very short time they were able to troubleshoot and repair my HVAC system. I've not had a failure since. Thank you!

The Olympic Aire technician arrived on time and from the start was professional and friendly. He explained every step of what he was doing as he began isolating the issue with my gas furnace. Within 15 minutes he discovered a blockage in my intake ventilation, removed it, and restored functionality to the system. The remainder of the system tune-up was then completed. I would highly recommend Olympic Aire to anyone looking for excellent HVAC service, be it regular maintenance or repair. I will certainly use their services again.

Big fan of Olympic. Third time using them and each time service has been top notch!

We had damaged exterior pipes to the exterior A/C unit while trying to remove weeds. We lost all air conditioning coolant during the hottest weekend of the entire summer. Interior heat of the home reached close to 100 degrees. This wouldn't be covered by our warranty since it was self-imposed so we looked on Angies List for a reputable repairman close to home. Olympic Aire had exceptional "A" ratings so we contacted them for appointment around 0430 in the morning. They came out the same morning (and even offered to come out right then).The technician was able to make repairs to the pipes and refilled the Freon Friday. He charged $730 for the service. However, the A/C was operating but not cooling the house after the repairs. The home again reached close to 100 degrees. We called the technician back and he arrived Monday. The technician stated that the previous loss of Freon damaged the interior unit and showed us where 2 of the coils were frozen. He also stated the coils were clogged by metal pieces from damage that happened when the A/C was running while the after the Freon leaked out.. He explained his former service wouldn't include the interior damage and stated it would be another $400 to repair (totaling nearly$1200). His explanation of the damage didn't sound at all correct or feasible. The cost was also extreme as, usually, if a repair is requested and isn't completed, customers normally have 180 days to have the tech return without additional cost. In this case, the technician came up with a different cause which would have had additional cost. We declined. We contacted TITANS HEATING & AIR CONDITIONING in lieu who were not able to come out for 2 days. The technician came out and reviewed the situation and was adamant that there was nothing wrong with the interior unit. He stated that we were overcharged for the repair and the unit was not filled with Freon properly. He filled the unit with additional Freon and we haven't had an issue since. The explanation of the speculative interior damage that turned out not to be correct, the lack of being able to properly measure the amount of Freon required to fill the unit, and the request for additional money for repairs for damage that didn't exist greatly depreciated our confidence in the high rated Olympic Aire Services Inc.d

Tony was excellent and friendly. He explained issues clearly, and adjusted the system to help with air flow in the upper floors.

After purchasing the diagnostic service, I contacted Olympic Aire at 11:10 am and they were at my front door at 11:28 am. I had a dead capacitor at which I was charges $189 to replace and rewire. The installation was done by 11:45 am. The response time and repair time was amazing!!! Although the cost to replace the capacitor was more than I would expect to pay, the service time and quality made up.

Olympic Aire was giving me a second opinion on replacing my HVAC system. Tony, the tech arrived on time, put on red shoe covers which I loved, was very professional and shared his knowledge by explaining how the system worked in great detail (nicely explained and understood). To my surprise, Tony said I did not need a new system. I needed two pounds of Freon and the system would be operational. So far, the house is cool and the system is operating as it did before. By getting a second, but this time an honest opinion, I saved thousands of dollars by not replacing a system that does not need to be replaced. An added bonus is that I got a quote on replacing the entire system (which I don't need) for less than the first dishonest company I planned to use. Thank you Olympic Aire for being honest to others. You will be be my new HVAC service provider and this story will be told over and over again.

From start to finish, unequivocally the FINEST customer service and customer satisfaction experience I have ever had! I have been a customer of this business for about five years, and this was the first large project i required. The owner, Rick, designed the replacement configuration--necessary ductwork, venting, etc., and sold us the unit. He was superbly professional, and honest to a fault. Not only did he not attempt to upsell us, he was candidly and refreshingly honest with what we DID need instead of what we thought we needed, and saved us several thousand dollars. He embodies scrupulous business ethics. His technicians were incredibly proficient, professional, knowledgable, and impeccably detailed. If you are considering any type of work in this arena, you are doing yourself a disservice using any other business. This is THE business for your HVAC needs in Southern MD! I have never been more satisfied, and Olympic Aire has a customer for life! P.S. The installed equipment operates better than advertised. I urge any and all to consider Olympic Aire Services.

The service was top notch. They were total professionals and explained every detail. I feel all companies should try and mirror this one.

All services provided as contracted.

crew was punctual and professional.

Heat went out at worst time. A Friday during a real bad cold spell, and while I was out of town. Contacted Olympic late in morning and they immediately checked for availability. Unfortunately, since it was late and during a busy period there were no appointments available until Saturday. I explained that that would not work because I had a small baby and thanked her for assistance. She immediately placed me on hold to check with technician if anything could be done. Luckily, he was going to squeeze us in later in afternoon. Not only were they there quickly, they found the issue, called me to explain potential cost and was extremely courteous and professional. In the end, although he quotes a higher cost, the repair did not entail the amount of labor initially estimated so I got a much cheaper bill. From the time I called Olympic until the technician walked out my door, this was a extremely positive experience. I was even able to use a. Angie's list Buy Now Deal. Calling HVAC companies during the winter can be an ordeal, but not here. I know now, without hesitation who my HVAC service provider will be from this point forward!

Very impressed with Tim (I believe that was the tech's name) at Olympic Aire. He came out, I told him the problem, and he got right to it. I was expecting to have to schedule another date for the actual repair (which would have meant more time away from work). Instead, he took just 40 minutes and fixed the problem right then and there. He didn't try to up sell anything either - which always tells me that both the tech and the company have great integrity. But best of all, I didn't have to take off any more time off work. He was very polite, professional and he did an excellent job on the repair. I couldn't be happier - and I will definitely use them for any of my future heating/ac needs. Thanks.

I would highly recommend Olympic Aire! They called and emailed me to set up the appointment within just a few hours of my purchase on Angie's List, scheduled it within 48 hours and were responsive, professional, and helpful throughout. Tony was right on time and was terrific to work with. He explained every step of his work patiently and really seemed interested in helping me understand. When we identified the faulty thermostat, he presented me with a number of options and then made the repair on the spot. He answered all of my questions and was just a really nice guy. I will request him the next time I use Olympic which will be the next time I need HVAC service.

Furnace failed and I called Olympic Air, they responded promptly, the next day I believe, and the service tech was nice, polite, and had a good attitude. He said he identified the problem, which was the draft inducer, he even showed me how he determined that the draft inducer was the problem. I paid the $99 service charge and he said that the main office would call me the next day after they came up with an estimate for the repair. The next day someone called and gave me a quote of almost $600, I told them I would get back with them. This was at the end of last spring so with the heating season pretty much over there was no urgency and I took some time to research this issue. My Google-f* skills showed that the part needing replacement, the draft inducer, was readily available from a number of different places online retail for about $250. I examined how the draft inducer was installed in the furnace and it was easy to replace, just a few screws, an electrical connection, and a ground wire. I estimated 5 to 10 minutes at the most for the swap of the new part for the bad one. Given the effort to replace the part I just couldn't make myself go with Olympic given the quoted price, I mean I understand that a business has a lot of overhead and there is drive time and their techs can't be used as efficiently as say an auto repair shop and I have a couple of buddies that are tradesmen and service techs and they have given me the inside scoop on how pricing is done in several of the service trades.....but at least $300 for the install, my parents just raised me to be too frugal (that means cheap) for that. So I ordered the part myself over the summer and when it started to get cold I swapped it out for the old part. I was pretty pleased with myself, I like to be self sufficient, at least as much as I can, except.....that didn't fix the problem, the furnace still didn't work. So I called Olympic to come out again, different tech, really nice, polite and very personable. His diagnostics showed that the first tech had made a mistake and it was a circuit board that was bad and not turning on the draft inducer. The fix cost was about the same as the first time, the better part of $600, but this time included the $99 first service call fee. The tech asked me if I wanted to fix it since I'm handy and he had identified the problem but I had them fix it since I had just bought a new house and was pressed for time getting ready for the move. So overall I was somewhat satisfied with Olympic, I just would have been more satisfied if they had diagnosed the problem correctly initially. As far as their pricing model, I don't like it, but I think its probably pretty much the same a a lot of other HVAC companies out there........just be aware labor rates are hidden and a lot higher tan you might think they might be.

Rick came out for an estimate, was very thorough and professional. It's nice to have the owner of the company personally looking at the jobs and ensuring the right work is being performed. They came out when they said they would and did the job right. No issues whatsoever. When calling into the office with questions, staff were very courteous and helpful. A pleasure to deal with. I would use them again, no doubt.

I've used Olympic Aire with my older HVAC and have always been pleased with their service and professionalism. We set a date to have a new HVAC system put in since my older unit was failing more than it was running. They came on time with all the necessary equipment and parts. Did a complete outside and inside replacement of my Heat Pump system. They corrected some air flow problems I had within my duct system and did a complete clean out. Wired in a new thermostat and reconnected my existing whole house humidifier. I was completely back up and running with the new system within about 5 hours. They were clean, professional, on time, and explained everything they were doing. I look forward to doing future business with this company. Great job guys!

They were very professional and he quickly assessed the problem fixed it and then made their recommendations. I would definitely use them again.