Ace Home Improvement LLC

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The company never contacted me within the 48 hours period. No communication was set-up or received after I left two messages with contact email and phone number. He did finally set up Appointment on Friday and came out and did inspection. He has not come out to finish the job. He is stating that he still has to do the estimate. It is raining and I need this work completed.

I found them on Angie’s List. Service and everything was good. They were very professional. The cleanup was good, healthy schedule and the price was reasonable.

I had previously used ACE for a new roof and siding job which was outstanding so called them back to install the windows. As always they were professional, polite and punctual. The work was excellent - love my new windows.

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I am selling my home and during a home inspection, the inspector discovered that several nails were exposed on the 8-year-old roof. I selected Ace Home Improvement and they were very punctual. The person took pictures of the exposed nails on the roof and areas he resealed. He inspected the roof and documented the repairs. The fact that he took pictures was really appreciated and serves as documentation regarding the repairs. I would certainly recommend Ace. Mr. Gerard Torres

Great

they where fast, Professional overall Good Quality Craftsmanship.

Terrible, Terrible, Terrible???I wanted a custom kitchen remodel. I had purchased all high end appliances and had researched exactly what I wanted for months before deciding to go through with this. The 2 week job turned in to 2 months. A full crew would show up and half would leave at lunch and not come back. The tile floors are uneven and look like crap. The wall work was never sanded and primed. I did not get a choice about how my granite edges were to be finished and did not get to choose the brackets under the bar. One worker bought prescription drugs from my neighbor and if that as not bad enough he shorted the guy he bought them from. Now on to the roof?.. I told the owner that the major reason for replacing the roof was because 2 of the dormer leaked on to the living room ceiling. The roof was replaced and I was assured leak was fixed. I thought the roof looked great but after the first heavy rain it leaked. Called the owners son he came out shuffled a few things around and said it should be fixed. The next heavy rain it did it again, the son came and did the same thing. FINALLY, I decided to sell my house. I hired a local handyman to fix some doors, window screens and the leaky dormers. He had two Amish men with him and it took them less than 5 mins to figure out what the problem was. They said it was obvious and there was no way the roofers could not have seen it. The flashing was not long enough causing water to leak around them. My Amish fellows had it fixed in no time and no more problems. As if all of this what not enough, I called Ace twice requesting the warranty information on the roof so I could pass it on to the new owners. I never received it! These are just the major things. I understand they now offer financing. I was a cash payer and this is the service I got. Be careful!! UPDATE: Eric states that I did not contact them about the roof. I did, twice, and he came out and supposedly fixed it each time. It only leaked when we had very hard rains so I could not tell immediately if it had been fixed (mind you I had repaired the inside ceiling each time the roof was supposedly repaired). After the 3rd attempt to fix the leak I gave up. I then decided to sell my home and ended up hiring someone to fix it, which they did, immediately, and with no problems. As I stated in my original post the crew that fixed the leak said the problem was obvious and didn't understand why it had not been fixed. As for the drug incident..........I did not find out about it until weeks after the job was completed and paid for. I did not witness the incident therefore I did not report it to authorities. I did however mention it to Eric during one of his visits to fix the leaky roof. I did point out the terrible tile job and Ace had it corrected but it was never corrected properly. There were areas which were not level causing a bit of a lip which I tripped on several times. The reason I waiting so long to report this to Angie?s list was I was not a member of Angies?s List until I listed my house in Aug 13. I chose to wait until I left the area to post a comment so not to have any issues with the owners. End of story!

It went quicker than expected. I understand that they were able to put 2 crews on the job to make it go faster. Good thing too, because rain was in the forecast. They tried to pick up all the loose nails, but I guess I wasn't as lucky as others. I'm still finding nails in the flower beds and yard almost 4 months later. The product and work were first-rate. I'd hire them again if I needed something done.

We found most of the employees to be efficient and accommodating. They were good about cleaning up after themselves. If we had any questions or problems Mr. Kindall always responded back quickly. They workmanship was really good.

Very pleased with overall experience. Ace on-site rep, Willy Richmond, was very professional & responsive throughout the entire process -- including a couple of callbacks for minor follow-up issues. On-site work team very skilled, dependable, timely, and responsive to questions & suggestions. Pricey...but I think that's largely because I insisted on removing all the old siding, re-sheathing with new plywood, adding insulation, and going with a premium grade new siding. Wife is very pleased, and that's what really matters. I would use these guys again.

They did work on 5/20/13 and 5/21/13. The workers arrived on time, kept the area clean, mindful of keeping the inside of the house clean and were complete on estimated date.