Maryland Tree Experts, Inc

After receiving a fair estimate from Nature's Work, we decided to hire them to clear several trees from the back of our property and to level and seed the newly cleared land. We discussed one other tree on the side of our home which hung over our roof, and appeared to be diseased. We agreed that the tree should come down, and that was added to the job. Since we were working during the day, the tree work was to be done while we were not home. I saw no problem with this, as the trees that were to come down had been identified beforehand. Well, when I pulled onto our street the day the work had been done, I immediately saw that a centerpiece of our property was gone: a beautiful, huge, 50+ year old oak tree that stood near the diseased tree next to our house and in the middle of a landscaped island had been cut down! I examined the stump of the tree and the stump of the diseased tree (which had also been cut down) in disbelief. When I told my husband what had happened he immediately called the Nature's Work rep we had worked with and the rep had the nerve to say that he had suspected the old oak tree was diseased and had done us a favor by cutting it down. Seriously?! We never asked or agreed to having the tree cut down and never would have. The stump showed no signs of disease. The rep did agree to come and grind the stumps and plant a new tree, but never followed up and began to ignore our calls. To make things worse, because of that tree being chopped down (and a forest conservation issue), one of our neighbors called the county and we were cited; we had to buy nearly $2,000 worth of new trees to plant on the property. I have continued to call Nature's Work but I was told the rep we worked with is no longer employed there and it seems they are not interested in making the situation right. I spoke with the owner of the company once, but he has not returned any of my subsequent calls. This is BAD business and clearly the owner and his former employee lack integrity. I strongly advise against hiring this company.

Called and set up a specific appointment to come out in a week's time at 6:30 PM to provide estimate for a lot of planting and landscaping changes with plants, not much hardscaping. Jose claims to be very well versed in this realm and voices enthusiasm for the project. He asks that I text him afterwards for confirmation to make sure he had everything correct. I did and he confirmed, all seemed good. On the morning of the appointment, I leave voicemail and text to confirm appointment, as had not heard from him since we set it up a week ago. No response. Call him at 6:45PM for status update (now 15 minutes late) and he hangs up on me mid-sentence. I send a follow-up text explaining my disappointment and don't hear back for the next few days. The next week I call him early one morning to ask what happened. He apologizes for the mixup, explains that he was having some cell phone issues and confirms an appointment for later that today with address and time. One hour after the scheduled appointment, I call him to find out what the problem is and he says he is running late, but should be there in another 45 minutes. He explains that his lateness is not a big deal because I told I would be working from home that day, anyway! Glad that is okay with him. When he does come, he is very excited to see some home renovations that are underway and and asks numerous questions about the scope of the project and if he could place bids on doing the masonry and fence construction portions of the project, even though I tell him that I really want him to do the landscaping we discussed over the phone. By contrast, he asks almost nothing about the landscaping plans or ideas, cannot answer any basic questions I ask about some of the hydgrangea plants or cypress tress I have growing, and promises to get back to me within a few days with a detailed proposal. Over a month later, and I still haven't heard anything. Fortunately, after he NO-SHOWED to the first appointment, I immediately called one of the top-rated Angie's List landscaping companies in my area with over 50 reviews. They listened to what I wanted, put forth a great proposal, were highly knowledgeable and will be starting work this week. If you value your time and property, stay away from these guys.

unknown