SERVPRO

They are quick to collect any money possible and give the cheapest possible replacements. They KNOW it because they refuse to provide proof of what was purchased. They refuse to provide receipts for anything. The regional manager even stated "We don't provide receipts for materials because we are under contract to give you materials that are the same like, kind, and quality of what you had." To say they could not care less about the customer is a gross understatement. When asked to provide a break down of costs they refused. Every step to stay even slightly close to the estimate (which they say is the "actual cost" - in what world?!?!) was a total battle. Crew was great, the management is beyond horrible to work with and dont care about the customer and claim it was close enough, but we have no comparable any more so it is better than nothing, hence "better than what you had". Very shady, will only tell people how to avoid this company. - They forced us to provide 3 choices for carpeting and decided on a cheaper option, again no receipt. - Had to fight with them to cut out (as stated and paid for) the damaged drywall in our ceiling - After THEY chose a vanity and I warned them the dimensions were wrong, they tried to make is pay for faucets because the old ones didnt fit (see WRONG dimensions!) - they took a cheap route if laying plywood for underlayment - literally took the paint cans that we paid for - the Regional manager does NOT care about any customer and they will not provide proof they actually did anything or what they paid for any materials - they Simply want your money and then more money but dont ask us what we paid for anything 1 star because it doesnt allow me to give negative stars. Run, run, run from this company!!! They are beyond the old bait and switch companies, worse experience ever!

unknown

went well. they had to climb up on the roof to do the dryer vent. they also dusted out my furnace unit.

Excellent service. My basement was checked for what I thought was black mold. The ServPro tech informed me I had no black mold and was very honest about how I could clean up the dirt myself. No hard sell or lies.

They did a very good job. They responded quickly. They were transparent in what they did, they explained things well. They acted quickly and got the problem solved. The customer service was just fine.

The estimator came to our house on time and was very knowledgable. After examining our ducts he even saved us money by recommending that we did not need to have as much duct work cleaned as we thought we needed. They were on time on the day they arrived to do the service . The two technicians were very professional and completed the work in a reasonable amount of time while being very thourogh. The work quality was what we expected, there were no surprises and we will use them again.