THOMPSTON MANAGEMENT, LLC

I was in the process of listing my house for sale when I contacted this company. They painted two rooms in my house, pressure washed and stained the deck, as well as some other issues. I was very satisfied with the cost and the quality of the work. I highly recommend Veronica and her team.

They did a great job. Come on time and clean up nicely before leaving.

Excellent workmanship and attention to detail.

unknown

I was on a tight budget and after contacting quite a few places, Thompston management had one of the more competitive prices. But it was a struggle to even get that started. I initially got a wrong estimate, had to get a 2nd estimate done. I had to contact them multiple times to get a separate estimate for the storm doors. Took quite a few messages and several WEEKS to finally get through that. I had explained that I was in an unusual situation, that was quite stressful. I had just moved, had significant plumbing issues, which is why I needed the new floors. Black water on the carpet, so that had to be ripped out and replaced. About 3 weeks go by, while I was getting the new flooring delivered etc. And I get an email asking if I signed the contract, which I had not received. So I stated I never got any contract, please resend... and if possible just shoot me an email when it is sent so I can be sure that I don't miss it. I did give a payment of 1/3 of the total cost of the estimate I received. Finally the install date comes, approximately 4 weeks after my initial contact. The worker shows up by himself, it was supposed to be a 2 person job. And he showed up late, and he seemed flustered. He started doing basic prep work by removing baseboards, (I removed the carpeting myself, to speed things up and save money), started to lay down vapor barrier, worked for all of an hour or 2 and he comes upstairs to tell me that he has to leave. I of course wonder why, he says that Thompston management just fired him, and that he is sick of how they treat him and he has to leave right now to meet with a lawyer about it. Imagine my frustration after months of hardship (prior to my contact with Thompston management), then 4 long weeks trying to get working with them, and now this! I just needed this space finished. I call to find out what on earth is going on, I am being told that he was never to be there at all, that they had fired him the day before. That they didn't know he was showing up at all. Which doesn't even make sense, because if he truly was fired the day before and was no longer coming then why did NO one contact me to tell me that things are not going to be installed on the agreed DATE. They didn't send anyone else, or reschedule me, so I guess they were going to just leave me high and dry? I was then told that someone else can come out, and they will have to come see the space and understand the job and basically everything is now delayed by another week or two. Since this other person is already on another job they can't juts switch to my job right away. At which point I asked to just get my money back, so I can find someone else. I was then given a hard time and an attitude about how contractually they don't have too, that they have spent time on my project (helping moving the flooring into the house which took 30 minutes and the actual time to work the estimate I guess)..... which technically there is NO contract because despite multiple times me saying I didn't get it and to let me know when it is sent she never did. Eventually she was nice enough to give me like 90% of my money back. Which leaves a bad taste in my mouth but I wanted to be done with it. Also, as I stated earlier I had an unusual situation. The other thing that really bothered me is I was upfront and honest about my situation from day 1. I had to ask for special arrangements, like the job had to be done in multiple days, instead of just one day so that I could re-arrange spaces for them to work. This was all known and agreed too, yet I got an email complaining to me about my situation and lecturing me about how I had to move things before work could be done. Which I had already made clear I NEEDED to do and I needed them to give me the time to do it, hence I needed the work done in multiple days. It was downright insulting, and rude.. and very insensitive, when this was something that I couldn't help... something that had been sprung upon me and I was dealing with it the best that I could. (and again they knew all the details of how this situation happened, why I was in the situation.... everything so that they would be understanding.... or I had hoped they would be) My other HUGE complaint and the reason I decided to leave this review is that the worker that came and worked in my house for 1-2 hours..... that was fired... turns out he had a serious criminal record. An entire page of charges of criminal history ranging from assault, to breaking and entering and now this guy knows my house inside and out by evaluating, and working in it. I really don't want anyone else to take a chance with these guys because the workers they use are dangerous. At least that was my experience. This was so unsettling to me, to know a criminal with that history was IN my house on multiple occasions (carrying flooring on one day then the day of install).

unknown

He was very professional and made what I thought was going to be impossible look perfect. It was like there was never any damage to the door jam at all. I couldn't have asked for a better job.

Kevin was prompt, courteous, very knowledgeable and efficient each night he left his work area clean and I would use him again and again.

Very hard working. Showed up on time and worked well into the evening. Needed some additional work performed the following day, and showed up on time to complete the additional work, as well. Very contentious about completing the work to the liking of the customer, and made some adjustments to the initial scope of work in order to leave us satisfied. We decided to buy our own materials, so Kevin started out by completing his measurements and letting us know what was needed.While we were out purchasing the materials, he busied himself in removing all of the old materials that were to be replaced so that he was ready to start installing as soon as we returned--no time wasted. His measurements were right on target, and the materials we purchased were not wasted. We were also impressed by the attention to details and professionalism in the performance of the work. They took the time to explain what needed to be done and our options (pros and cons) for getting the work completed. We then picked the options which best fit our budget. For example, our initial budget was to have the rotted trim replaced with word trimming, which was based on my non-professional opinion that from a cost perspective this would work best for us. However, after explaining the long term benefits of replacing the trim with composite materials, we chose to go with composite--even though the initial price was about double the cost of word. In the past we got quotes for the work from contractors who would only quote replacing the word with composite materials, so we had nothing to compare the pricing against. We liked having it explained and for us to be the final deciders. As a final note, one of our neighbors came over and requested that he do a minor repair to an exterior light on the outside of his garage, and Kevin was able to accommodate him immediately after completing the work on our home.