Everready Plumbing & Well Service

An alarm sounded in the crawl space that the pump was not working. Not knowing who to call, a neighbor gave me the name of this plumber. I called and arranged for him to come out and he did so promptly, with an assistant. They removed the existing pump and said it was burned out. He brought a pump to replace it from his truck and installed it. I asked how much it would be and he said $1800. I thought he was kidding honestly, but he assured that that was the price. Unfamiliar with these things and with it already installed, I went ahead and paid him. He gave me a receipt. I asked him for the paperwork on the item. He had none. The receipt did not list what the name of the pump and model number was. I asked him what it was and he wrote Zoeller, M-267-FG. I asked him for the warranty information. He said I didn't need it, that his office would do that. When he left, it all seemed fishy. He was brusque in his manner and quick to exit. I immediately got on the internet and googled the piece of equipment to see what I could find out. I even called the local plumbing distributor in the area and both sources confirmed the item at retail was less than $400. I called back the contractor and told him what I'd found out. He agreed to credit me back $200, but that it would take 7-10 business days to process. I said okay. The next day I called the office and requested that they provide me with a receipt with a breakdown of the labor and parts, and the warranty information with the serial number on the item. I did not think it unreasonable. The receptionist said she could get it out by the end of the week. I waited until the following Tuesday and called. It was not sent. Soon thereafter, I got an irate call from the plumber telling me that he would not provide me with it and that he didn't want my business. Seemed like an irrational response to a not unreasonable request. So I have a pump that is working....but for how long? No warranty. And the only redress I have is sharing this unsatisfactory review to hopefully spare others the same. As for the $200 refund, that did not process. I will be more careful next time and check references first. My mistake!

A Technician tried to refurbish the well at my residence. Unfortunately, the well could not be refurbished. I was advised that another well had to be re-drilled. I was given an estimate of $9,000.00 for a new well, and charged $900.00 for trying to repair my existing well. I paid Everready Plumbing & Well $2500 for the deposit of the new well and $900 for trying to repair my existing well. I gave the technician a check in the amount of $3400, and he stated that he would call me the next day with a start date. I called the technician, as i did not receive the call from him. After waiting for several days I called the technician to inform him that I wanted the deposit of $2500 refunded back to me. He stated that he would bring me back my money. As of date, he did not return my money nor has he returned any of my calls. It has been over 2 weeks since I heard or spoke with him.

The 2 toilets repaired were repaired, to include replacement parts, by another plumber in Sept; since these are not used regularly, I didn't discover, that they were still running until Nov; I shut the water off in both bathrooms. SInce Christmas was nearing I decided to have them fixed. Rather than go back to the same plumber, a friend of mine referred me to Everready. They came the following day; fixed one and came back the next day with replacement parts to repair the other. They explained the problems, with both; they were very professional and polite; will use them in the future.

Cleaning out my barn, I found a drainpipe in the floor and wanted to determine if it was connected to septic system. I figured that it would take one of those drain snakes with a video camera on the end which I knew would be expensive. After waiting for a call back from another provider for a week, I called Everready. Norman was out here within 2 hours and determined within 20 minutes that the drainpipe was not connected without having to use a video camera.

It went very poorly and I was charged double what it should have cost. The company is not authorized to dig wells, only service them. The pump did have a hole in it and needed to be replaced. First problem was extracting the old pipe, which they claimed needed a huge crane that cost $1000. This to only take out 160 ft of pipe. I since learned from two well companies that the standard truck is all that's needed. They claimed they weren't sure how much pipe there was in spite of what I and a neighbor told them (wells in that area are about 200 ft). Second, it turns out the casing had a hole in it but they didn't tell me (you can see the stain where it was on the old pipe). They can't dig wells after all so why would they tell me? Since it had a hole in the silt problem continued until I consulted an actual well driller. I've also since learned that a master plumber has to be on site when they do this kind of work. I wasn't informed of this requirement and don't know if one was there. Therefore, a new well had to be drilled, which is what should have been done in the first place. When they extracted the plumber's new plastic pipe it was obvious where the silt was coming from (about 50 ft down). The drill company would only guarantee the pump they installed so another one had to be put in to replace the one only 6 months old (in addition to new pipe). THEN, Everready charged $4000 for the new pump and installation (plus the $1000 crane). I've been told by several people that the usual charge for this is between $2000 and $2500. So, I paid double for something that had to redone only months later!