Evergreen Disposal Inc

If there were a way that I could give this company negative five stars I would. They have repeatedly missed pickups for years and have always acted like I was at fault whenever I've reported the issue. Fortunately I just moved into the city and no longer needed their services so I called and canceled my service. I scheduled my last pick up for last Friday, which required me paying extra, and scheduled them to pick up the can yesterday, which also cost extra. This morning I got a call from one of my former neighbors saying that not only did they not pick up the trash last Friday, but when they picked up the can yesterday they dumped all of the trash into the middle of the driveway of the now vacant house. So I had to go over there and pick up all of the week old smelly trash in the back of my car and take it to the dump so that it wouldn't attract rodents. Avoid this company at all costs.

it went well. good service

I cancelled service and went with a better pricing and more professional service.

Service started as specified.

Transferred to Evergreen when they first starting servicing St. Mary's County. They said they would offer recycling within a year but it was more than two years. Even then they would not pick it up several pickup in a row. I would call get the same person (nice women) and she would say they would annotate the account and be out the next day to pick it up. Sometime they would sometimes would not. Lately they moved the recycling pickup to the day before the normal trash pickup so when they miss it the just put the recycling in with the trash. I have just cancelled the service

I had my reservations due to a previous situation but when the owner took time out of his busy day to personally visit a customer (me) and apologize personally that showed me outstanding customer service and a true appreciation of their customers. They take great care of me and I am happy to be a customer!

The service was good for the first year with a great price. Now the recycling is the issue. We want the company to collect trash and recycling but we have called repeatedly about the recycling. They tell us that they will pick it up but never show up day after day. We are tired of the false promises that they will show up. We are looking for another trash and recycling service.

unknown

The first 6 months it was very good. I'm not sure if they changed drivers or what happened. In the middle of the summer I went to leave and I was informed by neighbor that the tail light on my truck had been knocked out. I thought someone had vandalized my vehicle. When the police arrived they noticed that the scratches on the tail light area matched the color of the trash can. Evergreen Disposal did pay for the repair to my vehicle, however my issue as that the driver who caused this damage never made me aware that the damage was done. That could have been very dangerous had I driven without the tail light. From this point on is where issues started. At the end of the drive there is only a small area where my trash cans go. For an entire year this is where I sat my trash can. After this incident, they asked me to move my trash cans in to the center of my driveway, if I did this I wouldn’t be able to pull out of my drive way. About a month and half ago was the last straw. Per the invoice, I am allowed to use one of my personal trash cans. I took my trash out in this can, it was a little heavy, when they came to take out my trash, I went out and apologized for it being a little heavy, the man started screaming at me. The next time they took the trash out, they put my $200.00 trash can in to the back of the trash truck, damaging my property and left it laying in the lawn. They have now damaged my personal property, I have called to let them know about the damaged property and want it fixed and done right, I have now cancelled my service. This is the worst trash service ever. I would never recommend them; this is no way to run a business.

The twice-weekly trash removal has gone really well in the three months that I've used them so far. They are much more reliable than Waste Management ever was with me, and have never missed a day. They are also a lot less expensive than Waste Management. All positives. I did have one problem though with them when it came to doing a one-time bulk removal of an old car top. They charged $30 (not at all unreasonable), which I paid up-front, but they never came and got the trash until I made repeated phone calls. I won't use that particular part of their service again, but I do think they do a commendable job with the regular trash pickups.

I call then six times and got a promise they would do a pick up and the manager would call me. After several weeks I gave up and went to a different company. I would stay away from this company.

I read many reviews for evergreen outside of Angie's list,, the reason I went with evergreen was because the price was Great and I wanted to support a local business for a change. Needless to say as much as I wanted to ignore negative reviews and complaints found on the BBB Website and others, I see where they are coming from. Professionalism: While I understand this is just business, the receptionist was not very friendly at all. As a new customer, I felt like I was bothering the person by asking the normal questions like when trash pick up was ( which I feel should have been automatically told to me as a new customer). Responsiveness : After paying the money over the phone, I was told I would get my trash bin the next day, this did not happen. To be fair, I did receive it after I called about not receiving it, just another day later. Punctuality: I was told on TWO separate occasions trash days were Wed and Sat. I didn't want any of the problems that I read in the reviews, so I set the trash out that night ( 10pm Friday) Unfortunately , Evergreen held true to everything I read. The trash was not picked up and it stayed out all day today (Saturday). I wanted very much for the whole " you get what you pay for" not to be true about this company but it's looking that way so far. Hope things get better.

They are very good. They also have a reasonable rate. Their handlers are courteous. They are also very neat and dependable. When they are doing their work, they come back and clean up after themselves and that is very important to us.