Top-rated hardwood flooring pros.

Get matched with top hardwood flooring pros in Upperco, MD

There are 25 highly-rated local hardwood flooring pros.

Matching on Angi

Share some details icon
Share some details about your home project.
Match with local pros icon
Within moments, match with highly-rated local pros.
Compare quotes icon
Compare quotes and choose the best pro for the job.

TRUSTED BY HOMEOWNERS

Average homeowner rating star icon4.8
Average homeowner rating
Verified reviews icon83
Verified hardwood flooring services reviews

Hardwood flooring pros in Upperco

Chesapeake Carpet & Flooring
620 Gairlock Place
5.00(
2
)
Approved Pro
Chesapeake Carpet & Flooring
620 Gairlock Place
5.00(
2
)
Approved Pro
Recommended by 100% of Angi customers
Recommended by 100% of HomeAdvisor customers
45 local quotes requested

Chesapeake Carpet and Flooring has over 40 years of flooring experience! We specialize in all your commercial and residential home improvement flooring needs, and guarantee you a job well done! All the way from carpet, to hardwood and laminate installations, we are your guys! We strive to exceed the customers expectations each and every time, and get the job done the way you want it. We work in a timely fashion and always pay attention to detail. Free estimates. Call today!

"Michael was super helpful breaking the job into 2 parts to accommodate our new closet installation. Our second appt was not put on the schedule by accident and they were quick to rectify the mistake and had us on the schedule the very next day. The installers were careful with our furniture and cleaned up all the mess on-site. Will definitely use them again."

Karen M on July 2024

Chesapeake Carpet and Flooring has over 40 years of flooring experience! We specialize in all your commercial and residential home improvement flooring needs, and guarantee you a job well done! All the way from carpet, to hardwood and laminate installations, we are your guys! We strive to exceed the customers expectations each and every time, and get the job done the way you want it. We work in a timely fashion and always pay attention to detail. Free estimates. Call today!

"Michael was super helpful breaking the job into 2 parts to accommodate our new closet installation. Our second appt was not put on the schedule by accident and they were quick to rectify the mistake and had us on the schedule the very next day. The installers were careful with our furniture and cleaned up all the mess on-site. Will definitely use them again."

Karen M on July 2024


Avatar for Mercer Carpet One Floor & Home
Mercer Carpet One Floor & Home
26 W Main St
4.36(
50
)
Approved Pro
Mercer Carpet One Floor & Home
26 W Main St
4.36(
50
)
Approved Pro
Customers say: Super punctual
21 local quotes requested
66 years of experience

Mercer Carpet One has been providing quality floor covering materials and installation in Central Maryland and Southern PA for over 60 years. We are a family-owned and operated company. Our goal has always been to provide customers with superior service and proven products. Over the years we have added product offerings based on the needs of our customers. Carpet, Hardwood, Laminate Ceramic, Natural Stone, Vinyl, Luxury Vinyl Tile, Area Rugs, Step and Rail Refacing, & Counter Tops. We strive every day to be the experts in our field. Our Sales People are the highest trained in the industry. Our Installers are full-time, master-certified employees. Whatever the dream, we have the product selection, installation experience, and interior design knowledge to help you achieve it. For quality control purposes, we only install materials we source and repair materials that we installed.

"They did an outstanding job from start to finish. Our sales associated, Agnello Anthony, attended to every detail. The installation crew was prompt, professional and treated our home as if it were theirs. We were quoted a fair price for a high quality product. I will definitely consider them on any future flooring projects."

Rod R on April 2021

Mercer Carpet One has been providing quality floor covering materials and installation in Central Maryland and Southern PA for over 60 years. We are a family-owned and operated company. Our goal has always been to provide customers with superior service and proven products. Over the years we have added product offerings based on the needs of our customers. Carpet, Hardwood, Laminate Ceramic, Natural Stone, Vinyl, Luxury Vinyl Tile, Area Rugs, Step and Rail Refacing, & Counter Tops. We strive every day to be the experts in our field. Our Sales People are the highest trained in the industry. Our Installers are full-time, master-certified employees. Whatever the dream, we have the product selection, installation experience, and interior design knowledge to help you achieve it. For quality control purposes, we only install materials we source and repair materials that we installed.

"They did an outstanding job from start to finish. Our sales associated, Agnello Anthony, attended to every detail. The installation crew was prompt, professional and treated our home as if it were theirs. We were quoted a fair price for a high quality product. I will definitely consider them on any future flooring projects."

Rod R on April 2021


Avatar for Mark Cullen Home Improvement
Mark Cullen Home Improvement
3434 Santee Ct
5.00(
7
)
Approved Pro
Mark Cullen Home Improvement
3434 Santee Ct
5.00(
7
)
Approved Pro
Customers say: Quick response
Recommended by 100% of Angi customers
Recommended by 100% of HomeAdvisor customers
12 local quotes requested

Our work stands out from others who do the same for a few reasons. We have an eye for detail no matter what the job. And we are very through in all our jobs. We complete each job as though we were doing it for our own family. We work closely with our clients to get exactly what they want. We also take the extra time to find the best alternatives to getting the estimate down to fit your budget and get what you are wanting done. If there's something that needs to be done so that it saves you money in the long run and if you're wanting something done that's not necessary and could save you money we will let you know. Honesty is one of our to priority to earn and keep our clients trust. We treat every customer with loyalty and respect so that you will never need another contractor/handyman and cut the worry if you are getting what you want and an affordable rate without the extra unnecessary costs that many are charging now days. We also have no overhead to pay and we only bring in the amount of employees needed to keep the cost of labor at a minimum.

"Professional, clean, and delivered as promised."

Giovanni V on August 2024

Our work stands out from others who do the same for a few reasons. We have an eye for detail no matter what the job. And we are very through in all our jobs. We complete each job as though we were doing it for our own family. We work closely with our clients to get exactly what they want. We also take the extra time to find the best alternatives to getting the estimate down to fit your budget and get what you are wanting done. If there's something that needs to be done so that it saves you money in the long run and if you're wanting something done that's not necessary and could save you money we will let you know. Honesty is one of our to priority to earn and keep our clients trust. We treat every customer with loyalty and respect so that you will never need another contractor/handyman and cut the worry if you are getting what you want and an affordable rate without the extra unnecessary costs that many are charging now days. We also have no overhead to pay and we only bring in the amount of employees needed to keep the cost of labor at a minimum.

"Professional, clean, and delivered as promised."

Giovanni V on August 2024


Avatar for BR Flooring LLC
BR Flooring LLC
4551 College Ave
4.64(
90
)
Approved Pro
BR Flooring LLC
4551 College Ave
4.64(
90
)
Approved Pro
Customers say: Super punctual
Recommended by 92% of Angi customers
Recommended by 92% of HomeAdvisor customers
60 local quotes requested

At BR Flooring, we stay up to date with the latest flooring styles. Our flooring company has been around for over 25 years as we are the area's choice for all types of purposeful flooring. No matter what you need, we can always get you the best, and by best we mean we have won the Home Advisor Winner Award in 2013 and the Angies List Super Service Award 2014 and 2015. Owner and operator Wesley Lacerda has put their blood, sweat and tears into the company over the years in order to be able to deliver quality products and service to their customers. Even today we strive to uphold our reputation.

"Quick timeline from estimate to the actual job. Work was done well and it looks great"

colton a on April 2024

At BR Flooring, we stay up to date with the latest flooring styles. Our flooring company has been around for over 25 years as we are the area's choice for all types of purposeful flooring. No matter what you need, we can always get you the best, and by best we mean we have won the Home Advisor Winner Award in 2013 and the Angies List Super Service Award 2014 and 2015. Owner and operator Wesley Lacerda has put their blood, sweat and tears into the company over the years in order to be able to deliver quality products and service to their customers. Even today we strive to uphold our reputation.

"Quick timeline from estimate to the actual job. Work was done well and it looks great"

colton a on April 2024


Avatar for Ace of Carpets & More
Ace of Carpets & More
5.00(
9
)
Approved Pro
Ace of Carpets & More
5.00(
9
)
Approved Pro
Customers say: Quick response
Recommended by 100% of Angi customers
Recommended by 100% of HomeAdvisor customers
37 local quotes requested

I've been in the business for 39 years. Furthermore my workmanship is impeccable, I show up on time, perform work according to schedule for completion in a timely manner. I provide and install all types of flooring specializing in hardwood, Lvp, and carpet. In addition to flooring, I do kitchen and bathroom renovations, and a multitude of other items.

"Randy and team have helped transform our home. Just had new carpet installed and it looks amazing. We have used Ace of Carpets multiple times now and they continue to shine. Couldn’t be happier."

Debbie M on March 2025

I've been in the business for 39 years. Furthermore my workmanship is impeccable, I show up on time, perform work according to schedule for completion in a timely manner. I provide and install all types of flooring specializing in hardwood, Lvp, and carpet. In addition to flooring, I do kitchen and bathroom renovations, and a multitude of other items.

"Randy and team have helped transform our home. Just had new carpet installed and it looks amazing. We have used Ace of Carpets multiple times now and they continue to shine. Couldn’t be happier."

Debbie M on March 2025


Meraki Floors and Remodeling
.
5.00(
1
)
Approved Pro
Meraki Floors and Remodeling
.
5.00(
1
)
Approved Pro
Recommended by 100% of Angi customers
Recommended by 100% of HomeAdvisor customers
35 local quotes requested

Transform your home with Meraki Floors and Remodeling. Our expert team specializes in flooring sales, installation, and repair in Baltimore. With a commitment to quality and attention to detail, we'll bring your vision to life. Contact us today for a home transformation that will leave you in awe.

"It was great. There was never an issue. The customer service is great too."

Roger D on December 2021

Transform your home with Meraki Floors and Remodeling. Our expert team specializes in flooring sales, installation, and repair in Baltimore. With a commitment to quality and attention to detail, we'll bring your vision to life. Contact us today for a home transformation that will leave you in awe.

"It was great. There was never an issue. The customer service is great too."

Roger D on December 2021


Avatar for Zavala Floors Contractors Inc.
Zavala Floors Contractors Inc.
2811 Sams Creek Rd
4.86(
111
)
Approved Pro
Zavala Floors Contractors Inc.
2811 Sams Creek Rd
4.86(
111
)
Approved Pro
Customers say: Quality work
Recommended by 95% of Angi customers
Recommended by 95% of HomeAdvisor customers
129 local quotes requested

Zavala Floors Contractors Inc. offers Hardwood flooring installation, Sanding, and Refinishing is a time-perfected art that takes many years to master. Wuilian Zavala Owner of Zavala's Flooring, started working with hardwood floors over 24 years ago. Since 2000, Zavala Floors Contractors Inc. has been providing the Maryland, Washington, and Virginia areas with quality professional service. Our slogan is "SERVICE YOU CAN TRUST", which we feel we have earned through our commitment to excellence in the flooring industry. Our installers and re finishers are experienced, highly skilled and dedicated flooring mechanics. Our materials are of the highest quality. You will be glad you called Zavala's Flooring for all of your Hardwood flooring and more you needs. Zavala's Floors can also meet the needs of residential and commercial builder applications. Zavala's Floors uses only the finest products professional products produce quality results. Zavala's floors can provide a large selection of Un-finished floors: RED OAK, WHITE OAK, BRAZILIAN CHERRY, AMERICAN CHERRY, WALNUT MAPLE AND PARQUET. Un-finished flooring comes in grades, which simply means the appearance of the wood, not the quality of the wood, the wood is what it is, but it comes in 3 grades as to color variations, veining knots, etc.... ie: select and better - clearest grade with the least of color variation, veining and knots #1 common - has a little more color variation, veining and knots #2 common - has even more color variation, veining and knots Unfinished flooring starts a 2 1/4 wide x 3/4 thick and goes up in width from from there, usually to 3", 4", 5", 6", and 7" generally they do not come wider then a 7". Zavala's floor can also provide a large selection of Pre-finished floors: BRUCE, IMPRESSIONS, SOMERSET, BOEN AND ZICKGRAF HARDWOOD FLOORS TOP COATING ARE NOT ALL THE SAME Oil base or Water base. Oil base is a more long lasting finish. Todayone Water base finish stands out: Bona "Street Shoe" water base is our preferred, Commercial grade water base. OIL BASE POLYURETHANE: Satin, Semi-gloss and Hi-gloss Dry time 8-12 hours. This varies with weather and job site conditions. Combustible when wet Ambers/yellows with aging Requires minimum of 2 Coats WATER BASE FINISH: Satin, Semi-gloss, and Hi-gloss Minimal odor Dry time - 3 - 4 hours Environmentally safe Non-combustible Dries clear and does not change color over time Requires minimum of 3 Coats Zavala Floors Contractors Inc. is a small family-operated company and located in Montgomery County, MD. Its founder and co-owner William Zavala has over 16 years’ experience in the industry of wood and others. In 2000 William Zavala decided to start his own business, Under Zavala's Floors LLC to provide services in the wood industry in 2005 began high quality interior painting services and provided competitive prices to all customers in the three states Maryland, Washington, and Virginia. The company prides itself on providing great commitment to each project with 100% customer satisfaction! We have implemented our company, to bring more coverage to our customers Zavala Floors Contractors, Inc. proudly contributes to the community. Whether commercial or residential, Zavala Floors Contactors Inc. offers many services, including: Painting Pressure washing Ceramic tile: Installation Covers: stains and repair Drywall Carpentry Zavala Floors Contractors Inc. customizes each project to ensure the best outcome for our clients. Our staff has been trained in the application of environmentally friendly products, and is certified in handling the removal of lead paint to ensure safety for you and your family or guests.

"Mr. Zavala did an excellent job. He was efficient, very professional and the result was just what I had hoped. He will be my first call the next time I do a bathroom or kitchen floor."

Joe M on January 2025

Zavala Floors Contractors Inc. offers Hardwood flooring installation, Sanding, and Refinishing is a time-perfected art that takes many years to master. Wuilian Zavala Owner of Zavala's Flooring, started working with hardwood floors over 24 years ago. Since 2000, Zavala Floors Contractors Inc. has been providing the Maryland, Washington, and Virginia areas with quality professional service. Our slogan is "SERVICE YOU CAN TRUST", which we feel we have earned through our commitment to excellence in the flooring industry. Our installers and re finishers are experienced, highly skilled and dedicated flooring mechanics. Our materials are of the highest quality. You will be glad you called Zavala's Flooring for all of your Hardwood flooring and more you needs. Zavala's Floors can also meet the needs of residential and commercial builder applications. Zavala's Floors uses only the finest products professional products produce quality results. Zavala's floors can provide a large selection of Un-finished floors: RED OAK, WHITE OAK, BRAZILIAN CHERRY, AMERICAN CHERRY, WALNUT MAPLE AND PARQUET. Un-finished flooring comes in grades, which simply means the appearance of the wood, not the quality of the wood, the wood is what it is, but it comes in 3 grades as to color variations, veining knots, etc.... ie: select and better - clearest grade with the least of color variation, veining and knots #1 common - has a little more color variation, veining and knots #2 common - has even more color variation, veining and knots Unfinished flooring starts a 2 1/4 wide x 3/4 thick and goes up in width from from there, usually to 3", 4", 5", 6", and 7" generally they do not come wider then a 7". Zavala's floor can also provide a large selection of Pre-finished floors: BRUCE, IMPRESSIONS, SOMERSET, BOEN AND ZICKGRAF HARDWOOD FLOORS TOP COATING ARE NOT ALL THE SAME Oil base or Water base. Oil base is a more long lasting finish. Todayone Water base finish stands out: Bona "Street Shoe" water base is our preferred, Commercial grade water base. OIL BASE POLYURETHANE: Satin, Semi-gloss and Hi-gloss Dry time 8-12 hours. This varies with weather and job site conditions. Combustible when wet Ambers/yellows with aging Requires minimum of 2 Coats WATER BASE FINISH: Satin, Semi-gloss, and Hi-gloss Minimal odor Dry time - 3 - 4 hours Environmentally safe Non-combustible Dries clear and does not change color over time Requires minimum of 3 Coats Zavala Floors Contractors Inc. is a small family-operated company and located in Montgomery County, MD. Its founder and co-owner William Zavala has over 16 years’ experience in the industry of wood and others. In 2000 William Zavala decided to start his own business, Under Zavala's Floors LLC to provide services in the wood industry in 2005 began high quality interior painting services and provided competitive prices to all customers in the three states Maryland, Washington, and Virginia. The company prides itself on providing great commitment to each project with 100% customer satisfaction! We have implemented our company, to bring more coverage to our customers Zavala Floors Contractors, Inc. proudly contributes to the community. Whether commercial or residential, Zavala Floors Contactors Inc. offers many services, including: Painting Pressure washing Ceramic tile: Installation Covers: stains and repair Drywall Carpentry Zavala Floors Contractors Inc. customizes each project to ensure the best outcome for our clients. Our staff has been trained in the application of environmentally friendly products, and is certified in handling the removal of lead paint to ensure safety for you and your family or guests.

"Mr. Zavala did an excellent job. He was efficient, very professional and the result was just what I had hoped. He will be my first call the next time I do a bathroom or kitchen floor."

Joe M on January 2025


Avatar for Jackson Floor Co, Inc
Jackson Floor Co, Inc
3820 Fernhill Avenue
5.00(
3
)
Approved Pro
Jackson Floor Co, Inc
3820 Fernhill Avenue
5.00(
3
)
Approved Pro
Customers say: Quick response
Recommended by 100% of Angi customers
Recommended by 100% of HomeAdvisor customers
34 local quotes requested

CALL OR TEXT US DIRECTLY AT (443) 750-4099. Jackson Floor Company, Inc. has a single mission: complete customer satisfaction! We strongly believe in giving our customers the most for their money. We work with only the highest quality materials and experienced professionals. With over 25 years of experience, we have consistently focused on the needs of our customers, providing personalized attention and a stress free experience. This approach has set us apart from our competition and keeps our customers' coming back! Give us a call today! sand & refinish hardwood floors no subcontractor on the job only Jackson Floor Co, Inc worker. If you would like to see more information about my company you can also visit us on our social media sites, you can copy and past the following links into your web browser: http://www.facebook.com/jacksonfloorco

"Love the new floors. They have held up well"

Nancy S on September 2024

CALL OR TEXT US DIRECTLY AT (443) 750-4099. Jackson Floor Company, Inc. has a single mission: complete customer satisfaction! We strongly believe in giving our customers the most for their money. We work with only the highest quality materials and experienced professionals. With over 25 years of experience, we have consistently focused on the needs of our customers, providing personalized attention and a stress free experience. This approach has set us apart from our competition and keeps our customers' coming back! Give us a call today! sand & refinish hardwood floors no subcontractor on the job only Jackson Floor Co, Inc worker. If you would like to see more information about my company you can also visit us on our social media sites, you can copy and past the following links into your web browser: http://www.facebook.com/jacksonfloorco

"Love the new floors. They have held up well"

Nancy S on September 2024


Avatar for General Flooring
General Flooring
4.00(
4
)
Approved Pro
General Flooring
4.00(
4
)
Approved Pro
Customers say: Quality work
62 local quotes requested
3 years of experience

General flooring DUSTLESS HARDWOOD FLOOR REFINISHING, MAINTENANCE (HARDWOOD FLOOR CLEANING AND BUFFING), REPAIRS AND INSTALLATION. We work with homeowners who are renovating, getting their houses ready for sale or moving into a new property helping them to restore their hardwood floors. Virginia Top Floors is recommended by the top Northern Virginia realtors to help their clients get their properties ready for showing. Our flooring team has over 50 years of combined customer service experience and 30 years of design experience. We have a strong work ethic, and a trained eye for detail, color, and space treatment. We return your investment in us, our products and our services, in terms of quality as well as quantity. Our professional and personal involvement in your flooring project optimizes the value you receive.

"Went well. Efficient, professional, knowledgeable, skilled and respectful."

Teresa W on December 2024

General flooring DUSTLESS HARDWOOD FLOOR REFINISHING, MAINTENANCE (HARDWOOD FLOOR CLEANING AND BUFFING), REPAIRS AND INSTALLATION. We work with homeowners who are renovating, getting their houses ready for sale or moving into a new property helping them to restore their hardwood floors. Virginia Top Floors is recommended by the top Northern Virginia realtors to help their clients get their properties ready for showing. Our flooring team has over 50 years of combined customer service experience and 30 years of design experience. We have a strong work ethic, and a trained eye for detail, color, and space treatment. We return your investment in us, our products and our services, in terms of quality as well as quantity. Our professional and personal involvement in your flooring project optimizes the value you receive.

"Went well. Efficient, professional, knowledgeable, skilled and respectful."

Teresa W on December 2024


Healthy Home Restorations, Inc.
12101 BELAIR RD
No reviews
Healthy Home Restorations, Inc.
12101 BELAIR RD
No reviews
13 years of experience

Open 24/7 for any fire or flood emergency. Mold Remediation with a rebuild division, no need for a second company to build back. Any structural project can be handled by our in house crews. New flooring available including hardwood, LVP, or carpet options. (Mannington, Bruce, Premier) Carpet inspections/cleaning Ventilation and Duct Cleaning Bio Cleans/Pet Odor Fumigation Trash/Junk removal

Open 24/7 for any fire or flood emergency. Mold Remediation with a rebuild division, no need for a second company to build back. Any structural project can be handled by our in house crews. New flooring available including hardwood, LVP, or carpet options. (Mannington, Bruce, Premier) Carpet inspections/cleaning Ventilation and Duct Cleaning Bio Cleans/Pet Odor Fumigation Trash/Junk removal

...
Showing 1-10 of 203

Hardwood flooring services FAQs

The cost to refinish hardwood floors is $1,900 on average, ranging from $600 to $4,500, depending on the area size, the floor’s condition, the type of wood, the type of coating, and the refinishing method. Traditional refinishing includes sanding the floors, which can be very dusty and costs about $3 to $8 per square foot. Dustless refinishing uses a vacuum to collect dust during the sanding process, reducing the amount of dust produced, and costs about $5 to $8 per square foot

The cost to install hardwood flooring is about $4,800 on average, ranging from about $1,000 to $12,000. Nationally, the average cost to install hardwood floors ranges from $6 to $12 per square foot for labor and materials. High-end woods and large spaces may cost $13 to $25 per square foot

Additional cost factors include:

  • Square footage of the area

  • Type of wood

  • Preparation requirements

  • Type of finish

  • Location

  • Floor style and pattern

  • Plank thickness

  • Wood grade, color, and grain

It’s time to refinish your hardwood floors when they show signs of age that diminish their overall appearance and function. A few surefire signals that you should consider refinishing your hardwood floors include:

  • Gouges, scrapes, deep scratches, and dents over a significant area

  • Discoloration from stains or sun exposure

  • Water damage causing rotting, warping, or bowing

  • Weak, spongy, or soft spots in the floor indicating damaged subflooring

  • Dull and worn appearance across most of the floor

Despite the costly upfront expense, hardwood floors can add value and appeal to your home, making them one of the highest ROI home improvements. In terms of functionality, hardwood floors are very durable and can last several decades when properly maintained, making them well worth the investment. In some cases, installing hardwood floors can even alleviate allergies in household members, as it’s easier to keep this floor type free of dust mites, pet dander, pollen, and other pesky allergens.

Several kinds of wood can be used for wood flooring, not all being hardwood, ranging in price per square foot. You should choose the best type of wood for your flooring based on desired color, cost, durability, feel, and texture.

Check out the cost of common wood types per square foot:

  • Maple: $7–$11

  • Pine: $5–$10

  • Bamboo: $5–$11

  • White ash: $9–$13 

  • Hickory: $6–$13 

  • Red oak: $8–$13 

  • White oak: $8–$15 

  • Brazilian walnut: $11–$20 

The homeowners guide to hardwood flooring services
From average costs to expert advice, get all the answers you need to get your job done.
Living room with rustic wood flooring
Nov 26, 2024
Nov 26, 2024
Both materials and labor determine hardwood floor installation costs. This guide breaks down all the prices you need to know before starting your new flooring project.
Two workers repairing a parquet floor
Nov 22, 2024
Nov 22, 2024
Here’s what you should expect to pay when renting an orbital, drum, vibrating, or edging floor sander—as well as where you can rent them and what else to know.
luxury living room with hardwood floor
Nov 13, 2024
Nov 13, 2024
Hardwood floor repair costs depend on the problem. This guide breaks down common costs based on factors like the type of problem, repair method, and whether you hire a pro or DIY.
Wooden flooring in home
Mar 10, 2025
Mar 10, 2025
Before repairing or partially replacing flooring, make sure to discuss these hardwood floor repair questions with a pro.
 A child’s legs on a wooden floor
Feb 27, 2025
Feb 27, 2025
Asking your contractor these laminate, stone, and hardwood floor questions before your flooring project starts can help you prepare.
A spacious living room with hardwood floors
Feb 27, 2025
Feb 27, 2025
Before beginning a hardwood floor refinishing project, start with these important questions to ask your hardwood floor refinisher about the process.