J & P HEATING & AIR CONDITIONING INC

I live in a co-op and I don't have to pay for it. They come twice a year. The beginning of summer and beginning of winter. There are usually in the basement 20 minutes to half an hour. I lost power or something in the winter and there was a man who spent his off time trying to get the heat back. It was down in the 20s. It was really cold and like I said I am really old. They really knocked themselves out to get parts. They ended up driving 100 something miles to get a part for me. They are really outstanding. Talking to you I realize how lucky I am because especially at my age having heat and air conditioning is very important to me. They do an outstanding job.

It was excellent.

The service provider, Darryl, quickly identified the problem (capacitor) and fixed the unit in short order. Also replaced refrigerant. Very genial and accurate.

The technician, Christian, was very polite, pleasant and responsive. In addition to the fall check-up, he checked with my mother to see if she had CO2 detectors in the home, which she did not. He explained the importance of having them on both floors of the house, installed one for her and set up an appointment to come back and install the second one at a later time. Exceptional, preventative, thoughtful service is something this company has provided for my family for many, many, many years. My family has worked with J & P Heating and Air Conditioning for decades! Without exception, we have experienced prompt, professional service from polite service technicians for all of the many years for which they have serviced our HVAC systems. Whether on the telephone or in person, our experiences have been some of the best customer experiences we have had with home service and improvement specialists. It is without hesitation that I highly recommend J & P Heating and Air Conditioning, Inc. to provide regular service and maintenance in your home and when needed replacement of your HVAC system. Dr. Karen Cumberbatch-Sullivan Silver Spring, MD

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Their prices are reasonable. They are friendly, on time, and reliable. If they can't come the day you call, they will come the next day. We have used them for several years.

Everything was done according to spec and on time. No problems with the new unit, although it hasn't been used much since it is winter now.

Found Jand P through a home weatherization project with EDGE Energy. EDGE uses Jand P to do their HVAC work, and I'm glad they were brought in to handle our HVAC upgrade. From day one, Eric provided high-touch customer service, providing advice and options that were geared towards our needs. Instead of steering us towards more expensive solutions, I felt he designed a package that provided maximum value and optimal comfort. For example, other contractors provided quotes based on a 3 ton system, as this was what had been installed originally. However, based on the calculations they ran, a 2.5 ton unit paired with a high efficiency furnace was more than sufficient and less expensive, both for purchase and operation. This continued through the installation, which took 1.5 days. The installation itself was largely handled by two of their employees (not subs), with Eric checking in to supervise and assist. All three of them were extremely professional from start to finish, and everything was left clean and orderly. Eric emphasized that he would continue to work with us to tweak and optimize the system at no charge until we had everything to our satisfaction, and to never hesitate to call, email, and text him at any time if we ever had any problems. Overall, it was a truly excellent experience, and I am extremely satisfied with the solutions they came up with for us. Instead of feeling just like a job that need to be completed so they could get paid, they seemed genuinely interested in providing us with an efficient, affordable upgrade to our HVAC system. And our basset hound, who's a great judge of character, loved Eric! :)

The AC quit over the weekend. This was a 20 year old system. Monday they sent a repair person first thing in the morning. He got it going but then it overheated and quit working a few hours later. He came back out that same night and got it going again, but then it stopped working about an hour and a half later again. Tuesday, one of the owners of the company came by and looked at the system, said there were a few things he could do to get it going again, but due to the age of the system recommended replacement. He went back to his office and worked up a quote, and we accepted. He even deducted part of the cost of the repairman on Monday which was really cool. We didn't even have to ask for that. They came the next morning and replace both pieces of the system and hauled away the old garbage. They also insulated some of the existing duct work in our attic. They were very professional and totally cleaned up afterwards. I was really concerned about getting the replacement before the heat wave hit for the coming weekend. I was very happy that they were able to do the work so quickly and professionally. I would give them an A++ for punctuality if I could.

Overall, it was fine albeit a little drawn out.

Very well. Eric (nephew of the owner) told me--in advance--that the job would take at least 1.5 days and that he would be explaining everthing to me as they went along. He and the other technicians arrived promptly on the first day and worked dilligently all day to: remove the old furnace/air conditioner, install the new furnace and get it working so that I would not be without heat at the end of the day. They returned the next day to complete the installation of the air conditioner, "fine tune" the heating system and cleanup. The job was completed in the timeframe that I was given and done in a totally professional manner. I would gladly recommend them to anyone.

Both of the items were old, and one of them had broke down, so we replaced them. They did an excellent job. There were a minimal amount of problems. They were very helpful. They replaced the units with larger machines. The coils are larger, so it cools more efficiently. They did a very nice job. They had a crew. They told us when they were coming. They came and did the work quickly and efficiently. They were very friendly. They answered any questions we had. We didn't have to call them back on anything. We had no troubles. They had to run different lines and move machines to another location, which required them to do additional work. I would recommend them. Their price was probably competitive, if not better than the other quotes we got.

They have been taking care of our heating and air conditioning unit for the last year and a half and they have been doing an excellent job. They have been doing our annual checkups and maintenance. They have been very good and very reasonable. We have been paying anywhere from $90 to maybe a $130 depending on whether they needed to add Freon or replace a part or something like that. I think it is $90 for their half hour service, I am not sure. I do know it is between $90 and $130 that we pay and that includes the service and any parts of Freon that is needed. They have been very accommodating and very good in their service. I think their pricing is good, I have looked at other prices on the website, and it seemed decent. The quality is excellent. They are very responsive, when we have had problems they have come the same day and they are very good. They give me a larger window and then they may or may not make it on time. They are very professional, the technicians that we have spoken with seemed very well trained. We would absolutely continue to use them in the future.

I am generally satisfied with the end result of this company's work but there were a few hiccups along the way. First, the person who was supposed to come for an estimate got the date wrong, so the estimate was issued without an actual visit (which was not too much of a problem since the company already knew the building well and had installed similar units in other apartments). Second, the old heat pump was removed and the new one installed in its place. However, I would have expected the crew to clean the space where the old heat pump had been since dust and dirt had gathered there over the years. Only after I asked them to do so did they agree that it would be a good idea (but I had to do some of the work myself). Third, the very first evening, the heat pump started making a lot of noise while functioning. I had to call the company back. The technician who came (actually he had to come twice because the first time he had misplaced an essential measuring instrument) was polite, friendly, professional and competent. He discovered that the heat pump had been installed incorrectly by his colleagues and that some of the settings were wrong, which accounted for the noise. He fixed the problem efficiently and we haven't had any problems since. I should add that this company also installed another heat pump in another room of the same apartment a couple of years before and that, at the time, their performance was flawless. Finally, this company is generally very responsive.

Upon the recommendation of neighbors, I called Jand P for basic furnace maintenance. Never having had this service performed, I asked what their maintenance service included. The woman who answered the phone listed several things including cleaning if necessary. She quoted me a price of $90 for the first half hour and $25 for every 15 minutes thereafter. The rep. said that a basic visit usually takes about an hour (hence, $140). There was nothing particularly good or bad about this company. One thing that they could improve is to have a more organized list of things that are included in the service. I ultimately did not go with them because I wanted a service that had a flat charge.

Our experience with J and P has been pretty awful. Over the course of nine months, we had them out five times. Of those five visits...THREE times the workman showed up at the wrong time or didn't show up at all...which is a real inconvenience when you have to take off work to be home for the service. On the most recent job they told me they had a part in stock and were coming later in the week to install it. Not only did they not show up on that day...they didn't even bother to call to let me know the part wasn't in or they weren't coming. I understand old furnaces tend to have problems, but what frustrated us was each time someone came out, it was a new workman who didn't have much knowledge of what had been done prior. Each time they came out, they discovered something else that needed to be fixed. It seemed like we were starting from scratch every time. My overall impression of this company is that they are very disorganized, and I wouldn't recommend them.

My a/c unit was blowing air, but not cooling. I called in the early afternoon and a technician was available the same afternoon. He was courteous and very knowledgeable. It turned out to be an easy fix -- something was disconnected on the outdoor unit. He went ahead and checked the air filters and pressure. He offered to help program the thermostat and asked if I had any questions about anything. I've used Jand P for several years and have always been very happy with their service. All of the staff are friendly.

They had a good crew. They stayed here for six hours and did a great installation. They knocked out the pilot light on the water heater, however. We had great heat, but no hot water. I called them up and the man came out to fix it. I found the service really good.

Returned from vacation to no heat. Made an emergency call. Dispatcher was a real person (much better than a voicemail). Told us the technician would call back. He did, estimated he'd be to our home in 15-20 minutes (more like 45 minutes), but we were pleased they made it out that night. Didn't have the part available in his service truck, but returned promptly the next day to finish the repair. We have no way to estimate whether the charge was appropriate or not, but were pleased with the prompt services.

The technicians came out, and even though they were a little late they called to say they were on their way and apologized for being late. After removing the old unit and installing the new unit, the technicians determined the new unit (a Carrier) was not functioning properly. They did this on their own, without me saying anything, and I appreciated their honesty. They put the old unit (which was still somewhat functional) back in, and we made a new appointment for them to bring a functioning unit. On the second try, again with a Carrier unit, it still wasn't working properly, and they recommended we try a different brand. On the third try, this time with a GE unit, the unit functioned properly and has been working just fine since. Only other problem was that when they sent me the final bill, they did not deduct the down payment, and I ended up paying too much. Only by good record-keeping on my part did I catch this error, and Jand P worked quickly to cut me a check for the overpayment.

A total of 4 Jand P people attempted to diagnose the problem. I spent 15 minutes on the phone with another technician and determined the ineptness of the company and the probable needed repair. The problem was repaired by another company by replacing the circuit breakers.

The Tech did a good job on the oldest system. He cleaned the coils and internal filter. He checked the pumps and coolant levels. He certify that the air temperature was cool enough to cool the house

The company did an excellent job and they finished the job in a timely manner. They are very reliable, polite, hardworking and they even cleaned up everything afterward. I would highly recommend them to anyone looking for an Heating and A/C company that is dependable.