The repair person was decent enough and gave a lot of information about what he was doing. He checked the water temperature and confirmed the heater wasn't working. He then wrote up an estimate. The cost to replace the $100 part (I looked the part up) was about $600, right about the cost of a new dishwasher. Needless to say, we didn't bite on this one. There are probably cheaper service providers who will do the repair for a more reasonable price.
Description of Work: Our dishwasher stopped heating the water, so we needed an estimate for repair.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$600
Kenneth J.
06/2017
5.0
appliance repair
+ -1 more
Went well.
Description of Work: Kitchen Appliance repairs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Susan Y.
09/2016
5.0
appliance repair
+ -1 more
Very well, the technician diagnosed the problem and ordered the part. A few days later he came back and installed it.
Description of Work: Repair timer on Maytag washing machine
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Sheryl R.
09/2016
4.0
appliance repair
+ -1 more
They have quoted me $80 just to come out and take a look at it, without fixing it. I am hoping that he can fix it while he is out here and that it won't require anything else. That's my hope. I would give the company an A, it is just the price would be a C. I would give them an A for the workmanship that they do. I just think they are over priced, that is basically what it comes down to. The quote is still a C but they are a very nice company in terms of the experience, the telephone conversation was fine. They have been reliable.
Description of Work: They gave me a quote for fixing my washing machine.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Sheryl R.
09/2016
5.0
appliance repair
+ -1 more
I would use them again in future.
Description of Work: They came out for my refrigerator, they fixed the ice maker.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
emily F.
02/2016
4.0
appliance repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nelson B.
02/2016
5.0
appliance repair
+ -1 more
unknown
Description of Work: replaced ice making unit in fridge
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Heather W.
01/2016
5.0
appliance repair
+ -1 more
unknown
Description of Work: My electric clothes dryer was giving off an electrical burning odor. The technician did a complete check and found no mechanical problems and that was comforting. He adjusted the placement of the dryer (it's a stacked pair) because it had not been installed properly initially (5 years ago) and because during a recent leak in the connection of the water supply to the washer, plumbers did not return the stacked pair to it's previous location leaving a large gap in the connection of the dryer vent to the hose. He concluded that my burning odor came from the dryer sucking in air with some lint that coming out of the dryer vent gap...the lint was incinerated. It all made sense to me and have had no problems since. The cost was a bit more than I hoped...about $150.00. $89.00 was charged just to come out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JoAnn M.
12/2015
5.0
appliance repair
+ -1 more
unknown
Description of Work: Repairs to washer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Adele C.
11/2015
5.0
appliance repair
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Patricia F.
12/2014
5.0
appliance repair
+ -1 more
I had no complains. They were efficient in diagnosing the problem and they were quick to come back and make the replacement that was needed. I would use them again in the future.
Description of Work: They replaced dishwasher control panel.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
SANDRA E.
09/2014
5.0
appliance repair
+ -1 more
Great! From phone call this morning to repair later this morning, company was terrific. Accommodated me working from home today when this happened and fit me in first thing. The refrigerator and freezer were not cooling at all and everything had melted in the probably 24 hours it had been warming up. Ron reset the board which got things back up and running, and told us at this age - 10 years - the computer board my need to be replaced if it happens again and the cost would be $489 installed. That sounds fair. Hope it doesn't cost us again, but he has us prepared. Also recommended a future brand to purchase that he feels is solid in case we decide to buy a new one. What more could you want. Thanks Towson Appliance who was recommended by a friend in the neighborhood!
Description of Work: Diagnosed refrigerator problem (not cooling or freezing) Technician, Ron, reset the computer board for our 10 year old Jenn Air side by side.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Daniel F.
06/2014
4.0
appliance repair
+ -1 more
We discovered early morning on a Thursday that our washer wouldn't spin and drain. I suspected a faulty lid switch. Phone dispatcher was prompt in providing a same-day appointment for 1-3 p.m. Repairman showed up about 1:20, quickly diagnosed the problem as a lid switch, and fixed it, professional and polite. So far, so good. I asked the price of the part, and was told $75. Quite a markup. You can generally get these for a Kenmore 80 series for about $40, and I've seen them for as little as $20, so I felt a bit gouged by the final bill of $165 for a 15-minute repair. Also, the invoice was not for Towson Appliance Service. It was for a company called Antonic Appliance Repair, which isn't rated on Angie's List. Apparently Towson Appliance Repair is subbing out some jobs, so you might want to ask first which company you'll really be getting for the repair job. I checked the box saying I'd use them again, but probably only in a pinch, and will look for alternatives, because I'm a bit dubious about their pricing and their apparent practice of sending sub-contractors without letting you know in advance.
Description of Work: Fixed a washing machine
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Andrew R.
04/2014
5.0
appliance repair
+ -1 more
Kelly the customer service was outstanding and responsive when we called. The service tech Patrick was stellar and went well beyond his job. His confidence and professionalism was outstanding! Overall, we really enjoyed our experience with Towson Appliance Service and would recommend them to ALL of our friends.
Description of Work: Fixed dishwasher under warranty, replaced a starter on oven, and replaced icemaker.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Kenneth J.
10/2013
5.0
appliance repair
+ -1 more
Dianosted on first visit. Ordered part from manufacturer and installed the new part a week later. Washer works now.
Description of Work: Replaced a power printed circuit board on my Frigidaire Front load washing machine
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,489
Nina L.
12/2012
5.0
appliance repair
+ -1 more
The repairman showed up on time and was very professional. He took apart my dryer and installed a new belt. It was done in a timely manner. I had received many good referrals for this company and then looked then up on Angie's List. I was very happy to see that Angie's list backed up all the referrals. I woulds use them again for any Appliance repair.
Description of Work: My dryer wasn't spinning
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$176
Kathy D.
06/2012
5.0
appliance repair
+ -1 more
We came home from a Memorial Day weekend vacation to find that our fridge had broken. All of our food was spoiled, and with two little children, this was a major deal. We ended up hiring Towson Appliance for repairs. I can't comment on the price because the repairs were covered by warranty. But from a customer service perspective, we had a great experience. I gave them a and quot;Band quot; on responsiveness only because they were late in getting back to me to set a date for follow-up repairs, but it was a very minor issue. Everyone I dealt with was pleasant, courteous, and professional, and two service appointments were promptly scheduled. Plus, they were able to service our 15-year-old Sub Zero fridge when several other companies, including Sears, were unable to do so.
Description of Work: Repair of a Sub Zero refrigerator.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$100
Graham B.
02/2011
5.0
appliance repair
+ -1 more
The entire unit had to be removed in order to access the rear of the oven to replace element. the technician arrived on time and performed the repair without causing any damage to the cabinetry wood or floor. Oven has been working fine since the repair.
Description of Work: Bottom element in electric oven was not working; replaced with new element. My oven (Whirlpool Gold Accubake) is a built-in microwave/oven unit installed within wood cabinetry.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Sarah J.
07/2009
5.0
appliance repair
+ -1 more
The commpany response was timely and courteous.
Description of Work: The comppany responded within 24 hours by telephone. They gave me an estimate. However, the problem I was having resolved itself by the time the company responded.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
steve M.
06/2008
4.0
appliance repair
+ -1 more
They do excellent work. They are prompt and knowledgeable about what needs to be done. They are trustworthy as they came when they said they would be here. I have used them several times.
Description of Work: They replaced my stove top with a new one. Mine was cracked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
MEGHAN C.
02/2008
1.0
appliance repair
+ -1 more
Provided payment for replacement part on Nov 20th. Had to call company several times to check on delivery. After a month I was told the part was received (when?) but was broken. At my request and to make my stove functional over Christmas, they installed the broken part promising to reorder and install when the replacement part arrived. For the next several months I have called (they never call or return phone calls) on a regular basis inquiring about the part. They leave you on hold forever and have a different story each time. I have been told the part is "in the back of someone's truck", "in the warehouse", and "on back order". When I asked to speak to the manager about a refund, she told me was not authorized to do this. When I asked to speak the owner, I was told this is "impossible". Although they charged my credit card, they feel no responsibility to provide service. I am still trying to get a refund.
Description of Work: Contacted for replacement of control panel for a glass top stove.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$375
REBECCA O.
10/2007
4.0
appliance repair
+ -1 more
The repair person came out to my house to assess what needed to be done and then called into his office for the estimate. He told me it would cost about $357.00 to fix my oven door window. I objected telling him the replacement part was only about $32.00. He said it was a highly complicated repair involving taking the oven door into the shop and that there was a gas layer in the door that had to be dealt with and that drove up the cost. I ended up using another appliance repair person who fixed my oven door in my home in less than an hour...it did not have a gas layer nor was it highly complicated. I reported Towson Appliance to the manufacturer as they are on their list of local service providers. Needless to say, I do not recommend this business at all.
Description of Work: None. The repair person came to my house to give me an estimate of the cost of replacing my oven door window on a Thermador range.
Rating Category
Rating out of 5
professionalism
1.0
punctuality
1.0
JEFF C.
09/2007
1.0
appliance repair
+ -1 more
From the beginning, the guy that came out to my home seemed upset that I wanted him to do the work. They charged me $100 dollars for the estimate, and so far they have set three appointments that have not worked out on their end for one reason or another. My patience is gone with this company and I want the money that I paid them back.
Description of Work: Towson Appliance sent a repair man to my home to give me an estimate on replacing the switch for my oven.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
LISA K.
02/2006
1.0
appliance repair
+ -1 more
Very maddening because we were charged an exorbitant fee because Towson Appliance Service assumed that, because we had a Thermador, we could pay an high rate for the repair.
Description of Work: We called for repair of a Thermador stove. One of the heating elements was not working. The service man told me the parts for this stove were expensive and estimated the repair at $600. My husband was home when he came to install the new heating element and questioned the cost. My husband looked on the internet and saw that the cost of the heating element was less than $100. It took less than half an hour to put it in. The work man essentially admitted that they way overcharge customers with ''high end'' stoves. My husband paid him only $300 and he accepted that.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
$308
ALVERTA L.
06/2005
5.0
small appliance repair
+ -1 more
THE WORK WAS DONE PROMPTLY ON THE DAY ADVISED, AND THE SERVICEMAN WAS VERY POLITE AND EFFICIENT. THE PRICE CHARGED WAS WITHIN THE RANGE CHARGED BY ANOTHER COMPANY FROM WHOM WE HAD GOTTEN AN ESTIMATE.
Description of Work: THE DOOR HANDLE ON OUR MICROWAVE BROKE OFF. TOWSON APPLIANCE SERVICE INSTALLED A NEW HANDLE.
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Service Categories
Appliance Repair,
Appliance Repair - Small,
Glass and Mirrors
FAQ
TOWSON APPLIANCE SERVICE is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
TOWSON APPLIANCE SERVICE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, TOWSON APPLIANCE SERVICE does not offer free project estimates.
No, TOWSON APPLIANCE SERVICE does not offer eco-friendly accreditations.
No, TOWSON APPLIANCE SERVICE does not offer a senior discount.
No, TOWSON APPLIANCE SERVICE does not offer emergency services.
No, TOWSON APPLIANCE SERVICE does not offer warranties.
TOWSON APPLIANCE SERVICE offers the following services: HOME APPLIANCE SERVICES INCLUDING WARRANTIES.