Pipco Air Conditioning & Heating Company Co

Shortly after moving into our house two years ago, one of our compressors broke during the first heat wave of the summer. We called Pipco and reported that the air conditioning wouldn't come on. Of course, like all HVAC service providers in the middle of a heat wave, they were very busy, and we scheduled an appointment a week or two later. The technician quickly determined that compressor needed to be replaced. Fortunately, it was still under warranty from the previous owner of the house. Even though Pipco didn't do the original installation, they honored the warranty. They ordered a new compressor and installed it approximately the next week. Our out-of-pocket expense for the installation of the new compressor was about $700. Pipco also added a special valve to the air handler that is necessary when the compressor and air handler are located far away from each other. The Pipco technician explained that the absence of that valve from the original installation was likely the cause of the premature failure of our first compressor. The following year (spring, 2010), during the annual A/C inspection, the technician found that the compressor which had just been installed the previous summer by Pipco had no refrigerant in it. It had ALL leaked out. (I thought that late the previous summer, the A/C on the second floor hadn't felt very cold, but I wasn't sure, as we don't keep our house frosty cool.) He added refigerant and found the spot on the air handler upstairs where it had leaked out. He also said that the technician who installed the replacement compressor should have noticed the leak at the time of installation. He admitted (without me asking) that the problem was caused by Pipco, so he waived the charges for the repair as well as the refrigerant. Last week, we again had our annual spring A/C inspection. The SAME compressor was again nearly out of refrigerant. The technician added refrigerant and a dye that is used to detect leaks. Before he left, he said that the office would call to schedule a follow-up appointment to look for evidence of the leak. Today, I returned home to find the problematic compressor making a loud squealing noise. Although the air conditioning was running, it certainly was not able to keep the upstairs cool. (We had temperatures in the low 90's, and the air conditioner could not cool the upstairs to even 75 degrees.) I called Pipco and explained the situation. The person answering the phone abruptly cut me off and said that they have no appointments available for 2 weeks. On the positive side, I find that the Pipco technicians are always punctual and professional. They arrive on time, every time in my experience. My complaint with Pipco is that I can't get timely service for a compressor that they installed and have had serviced twice in less than 2 years by Pipco. I will give them another opportunity to fix the problem before searching for a new HVAC service provider.

We got three estimates and their pricing seemed fair. The young men were very punctual and very professional. The city inspector had to come out to check the pressure when they put the pipe inside the house and he had to come three times because they kept trying to fix it. It turned out there was a fissure in one of the pipes. They finally found it after coming out three times because it wouldn't hold the pressure. Everything from that point on was fine. It was an inconvenience for me because I had to keep waiting at home for the city inspector to come back and check the gauge. It was a little inconvenient but fortunately I had the flexibility. They were a good company. The young guys knew what they were doing.

He came in and fixed it, just great. Very honest company and fair.

Technician was pleasant, and he diagnosed and fixed the problem. The appointment was for 1-3 PM, and he arrived at 4:45 without having called. I was disappointed that there was a separate charge to replace the part even though this was accomplished during the minimum time period covered by the service fee.

I knew that PIPCO wouldn't tell me I needed a new system if the existing one could be fixed. I am always confident that I can rely on PIPCO's honesty and reliability.

I awoke 7am to a 24 degree day, and found that my furnace was blowing cold air. I checked the thermostat (a BGE energy saver) was not lit and would not light. I called BGE, and they would not come out unless the furnace was checked first. I called PIPCO the service lady, Carol said she would call back to see if someone could come out. I told to please let me know if they could not make it, I would call someone else. She called back a few minutes later and said that someone would be out that afternoon. She called back a 4:55 PM and told us nobody would be out today. I told her to forget it, I would find someone else. I went with Blue Dot

Contacted through Angie's List and never heard back. Date above is approximate based on my email request.

They came on time, identified a problem (a leak in the system) and fixed it. Seems to be working fine at this time.

I was very happy with their work. They were really willing to do everything that I wanted and explained everything to me very well. They worked very well with me and answered all my questions - much more than anyone else. I had many estimates for the job, but, they were clearly the best. The price was also competent.

The A/C stopped working on Saturday. I called the office on Monday morning and they said the first available appointment would be Wednesday. Kevin called 7:30 Wednesday morning to say that he would be here between 2 and 4. He arrived at 2:30. Diagnosed the problem and was done within 1/2 hour! Kevin really knows this equipment. Having A/C again during a heat wave - priceless!

We're happy with our air conditioning system and feel that Pipco did a fine job overall. We initially thought we would go with ductless air conditioning until Vince pointed out that we could get a conventional system without losing too much space in our closets, so that saved us a bunch of money and is much more energy efficient. Somehow our project got dropped of Vince's schedule and we didn't hear from him (at what is admittedly his busiest time of year). Once he realized what had happened, though, he was wonderful about moving us up on the schedule and getting the job done. We have only 2 concerns: first, the placement of the unit in the attic cuts off most of the accessible space, and it would have been good to put it in a different location and second, although the living portion of the house was left clean and in good condition, there was a significant amount of insulation and debris left in the attic that had to be removed before we could begin storing things there.

Contacted 5 companies to get quote for a new air conditioner and furnace. Pipco was the best deal for the unit I wanted. Vince worked with me for over a week to get the best priced system for my house that would qualify for the federal tax credit. The installers were punctual, professional and did a great job. I would highly recommend Pipco.

Excellent. Courteous, responsive, professional and neat.

An appointment was scheduled within 2 days of my initial call to Pipco. Vince arrived at the agreed time. He carefully inspected the existing heat pump, air handler, and duct work. He noted the existing thermostat was not in the most effective location (too close to an air vent and window) and proposed moving it to help keep the house temperature more even. Vince discussed a variety of replacement options which would meet the requirements for the $1,500 Federal tax credit (not all units do). He was clearly knowledgeable and experienced with regard to single v. multi-stage compressor systems and provided good rationale for staying with a single-stage unit. After reviewing the options, Vince proposed a Bryant 42,000 BTU SEER 15.5 unit, somewhat larger than our existing 36,000 BTU unit. The bid price was net of a $500 Bryant rebate and included a 2-year maintenance plan (4 home visits). A 10-year parts and labor warranty with no deductibles or co-pays was included at no additional cost. There was a lot to like about this proposal. Vince also referred me to an industry web site (ahridirectory.org) which enables anyone to compare heat pumps, most notably estimated ongoing operational costs. Ironically, this site revealed that Pipco's proposed system was likely to be 9% to 18% more expensive to run than the units proposed by two other bidders. Pipco's installation cost was in the middle of the three proposals we received. Since the other two bidders had comparable Angie's List ratings (based on more than 20 reviews), we decided to select a different proposal.

Their price is very fair and reasonable. They are professional. Since their repair, our pump has worked like a charm. They are very good. I am very pleased with them. I will continue to use them in the future.

We ended up going with a different contractor because Pipco's pricing was higher.

We called and left a message early in the morning. The call was returned promptly and they showed up within the time given. We are very pleased with the service.

Pipco gave an accurate quote, arrived on time, and were courteous. They took away the old equipment and installed the new equipment. They could not finish the installation in one day because they were missing a few steel fittings for the gas connections. The A/C was installed correctly and operated as it should. They came back later in the summer to finish the gas connections after I reminded them of my needs.

They were professional and came out with different options they have. They scheduled it so that I could get a rebate. They sent out some very professional guys. I also asked them to do the duct work while they were out here. They did it all in one day.

Overall, I am pleased with my experience with Pipco. It took about 2 days to get a call back for someone to come out and give an estimate but besides that everything else was great. Installers showed up at 8AM and after about 6 hours, were completely finished installing the system. Workers were professional and cleaned up all mess. I would use them again and would recommend them to others.

I learned that the principal does not check his email. He has knowledgeable and did a thorough check out of my situation. Was more interested in the a/c than replacing my old heating system. Said he would recommend getting a plumber to handle it. Sent a well thought out quote for upgrading my AC.

They are very courteous when they are working. They always show up on time to do the work. They cleaned up everything when they were done working. They kept booties on their feet to keep the house clean.

They were excellent. They had reasonable prices I got a $400 rebate, for which they handled all the paperwork. They had to do some work to fit the new system in my home. They were prompt, and explained exactly what they were going to do. The workers were courteous and honest. I had an emergency where I had to leave them in the home. They cleaned up after themselves and nothing went missing!

Since I did not contract with the company, I cannot speak to the actual work. But my experience with the representative was outstanding in all ways, prompt, informative, obvious high standards.

It turned out to be about $1000 less than other vendors were offering for a lesser unit than the one Pipco installed. The reason I gave them a B in responsiveness is because they are so busy that sometimes they do not call back in a timely manner. They are a small family business and are in high demand. They sent out a team of four guys and were done quickly and were professional. They were clean and I was very happy with the experience.