Walbert Heating and Air Conditioning, Inc.

They did an excellent job as usual.

This company was excellent. I was out when my furnace goes out. They came out and did it. They call me every 2 years to remind me about the check up on my AC and heating and chimney cleaning. Their pricing was reasonable.

Great. Showed up when scheduled performed the service and had a nice conversation with the 2 techs that came.

unknown

unknown

I purchased a new boiler from these guys in the fall of 2013. It worked that first winter. By January 2015, it barely worked at all. I paid Walbert over $2000 for several visits to try to fix it. (Their warrantee only lasted 1 year.) I?ve had 3 other companies come to look at it, all of whom said the installation looked terrible. Now I?m told I need a new boiler. Apparently, this one (recommended and installed by Walbert) is poor quality to begin with, plus the terrible installation. Making things worse, Walbert?s customer service is bad. Everyone I dealt with was extremely rude, from the woman who answers the phone to the servicemen who came by. Do yourself and your wallet a favor and go with Snell. (The "Approximate cost of service" listed is how much this will have cost me, between all the repairmen and now a brand new, brand new boiler.)

Prompt, no-nonsense, fair price.

.

unknown

unknown

They always did a great job. They were very personable, knowledgeable and honest.

unknown

We have used Walbert for years and they are consistently very reliable. Very satisfied with the quality of their work

My experience - even though they could not perform the work, and thus I can't speak for the actual service - was highly positive. From the person answering the phone - who offered a 10% discount on the chimney cleaning unprompted - to the prompt arrival of the cleaning crew, I had a very positive impression of the company. Unfortunately, the type of flue we have does not work with their brushes, and we will have to contact a company licensed to access the chimney from the roof.

I have been dealing with Walbert's for over 20 years. They service my furnace, fireplace/chimney and air ducts every two years. They have a system that reminds them to call me every two years to schedule an appointment -- and it is person that calls, not a computer. I had to cancel my last appointment, and they called me to schedule another one. Walbert's service technicians have always been on time, courteous and efficient--and leave no mess behind. I had a problem with my furnace a few years ago and they came out promptly and made the repair at a reasonable price. I would highly recommend Walbert Heating and Air Conditioning.

All services have exceeded expectations in all categories. Walbert is a family owned company that treats their customers with respect.

The service was okay, I wouldn't say it was spectacular. I had to ask them to make sure that would cover the vents in the house, when they were vacuuming the duct work. They came out the year before, and when they vacuumed the duct work, they didn't cover the vents in the house properly and dust went all of the house.

They did a good job. I found them to be extremely honest in their dealings with me.

They did a great job. Their price was pretty good. I have always been very happy with them. They are friendly and responsive. They keep coming back to fix the problems. They show up on time. I would use them in the future.

The furnace was installed in October 2008 and seemed fine until the spring when I turned on the air conditioner and water was leaking from the furnace under my tile and onto my wood floor. I called on Saturday with an emergency call and did not receive a response till Sunday when they said they would be out on Monday. This meant that I could not use my air conditioner and my mother at that time was 87 years old with health issues. I realized that I would have to pay for an emergency call and that would have fine. They came out, did some type of adjustment which did not fix the problem. because the problem continued and they came out again and I pointed out there was also quite a lot of air flow coming from the silver tape they used. He put more tape on the furnace which looks very unprofessional however he never looked inside the furnace because if he had he would have seen that the coils were open and freezing up. I was so fed up that I had a friend that works in the field take a look and he could not believe that the coils were exposed like that. He fixed the problem in no time and that is when I found out that when you have a gas furnace installed WSSC needs to inspect the work. I called Walbert and told them I needed the permit card so I could call for inspection and they faxed me a permit number on another companies letter head. I also told them that I had three estimates on a new gas hot water heater and all three companies said this furnace would not pass inspection. Walbert came out and said it would pass, they do this all the time. When I called WSSC, they failed the furnace twice. Walbert did follow up to see that the furnace did finally pass inspection however the time, aggravation and loss of leave from work has caused me to look for another company to service my furnace and air conditioner. It is because of this experience that I joined Angies List, now check the BBB and DLLR for permit information. I would suggest to any consumer that you do your homework to make sure that the contractors hired have the proper license and permits to do any work on your home. A headache, yes but well worth it.