Appliance Distributors Unlimited prides itself as the best resource for kitchen appliances in the Mid-Atlantic Region since 1982. ADU is dedicated to: * Providing Professional Sales People * Offering Competitive Pricing * Providing Built-in Kitchen Appliances * Being the Best in Service.
Business highlights
43 years of trusted experience
Services we offer
DISTRIBUTOR OF BUILT-IN KITCHEN APPLIANCES. ADU is dedicated to: * Providing Professional Sales People * Offering Competitive Pricing * Providing Built-in Kitchen Appliances * Being the Best in Service.
I had 2 bad experiences with the appliances I bought from ADU. They were recommended to me by my remodeling company. I bought a refrigerator and a dishwasher. The refrigerator came with a small dent on the bottom door. At first, they were considering whether or not to replace the door or refund me with $100. I have not heard anything more about this, as I needed and accepted the fridge. What is worse is my GE dishwasher. I had it hooked up on Jun 14, found out that it didn't work, with a strange error code on Jun 17 (the first time I tried to use it). I contacted ADU, they are not helpful at all, and asked me to contact GE directly, as I have a warranty with GE. I understand that. GE sent a technician but said I need a replacement part, which is back ordered, and will not be available until at least after Aug 21. I asked ADU for help and even asked if I can get a replacement. I received no response and no help whatsoever. It has been the most frustrating. I won't use them again.
Description of Work: purchase and delivery of a refrigerator and dishwasher.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
BARBARA M.
11/2008
5.0
appliance sales
+ -1 more
I have been out there two or three times. I am dealing with Larry. He is very easy to work with. We have corresponded by email and he is very responsive. I have asked him to compare different manufacturers and I feel like he's given me his best take on it. He's not pushy or offensive. I am still checking a couple of other places for this project.
Description of Work: I am going to be re-doing my kitchen so I will be replacing my refrigerator, stove, exhaust system and microwave.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tracy Z.
10/2008
5.0
appliance sales
+ -1 more
After a significant amount of research, we felt that ADU had very competitive prices. Our salesperson was Heather, and she was quick to get answers for us from manufacturers if we had any questions. We had one glitch when the fridge and freezer arrived and they were hinged on the wrong side. At first, Heather told us that's the way they come (although we didn't order them that way) but when I pursued the matter further, ADU offered to have a repairman come out and switch them at their expense. So, there was a problem but in the end, they took care of it. The appliances were delivered right on schedule.
Description of Work: We purchased all kitchen appliances for a major renovation from ADU, including refrigerator, freezer, cook top, oven, microwave, and warming drawer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$8,000
PAMELA S.
03/2006
5.0
appliance sales
+ -1 more
Excellent - Shannon was a pleasure to work with even when one appliance stopped working within a few weeks of install. She helped solve the problem and stayed on top of the situation until I was satisfied.
Description of Work: We sold and delivered four appliances.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
GUS L.
01/2006
2.0
appliance sales
+ -1 more
I would never use this distributor again. I spent in excess of $10,000. Two items, the cooktop and refrigerator came damaged. The distributor refused to exchange the damaged items and told me to deal directly with the manufacturer. This was a horrible experience. After they took my money they did not want to provide any service.
Description of Work: Purchased all new kitchen appliances; mostly top of the line.
Rating Category
Rating out of 5
value
4.0
professionalism
2.0
responsiveness
2.0
$12,000
GREG D.
02/2005
5.0
appliance sales
+ -1 more
THEY OFFERED A FULL RANGE OF HIGH END APPLIANCES AT THE BEST PRICES WE COULD FIND IN THE DC AREA.
Description of Work: BOUGHT KITCHEN APPLIANCES, STOVE, OVEN, DISHWASHER, ETC.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
PETER S.
02/2005
5.0
appliance sales
+ -1 more
EXCELLENT, FRIENDLY SERVICE.
Description of Work: PURCHASED NEW APPLIANCES FOR OUR HOME.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation
FAQ
ADU is currently rated 3.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
ADU accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, ADU does not offer free project estimates.
No, ADU does not offer eco-friendly accreditations.
No, ADU does not offer a senior discount.
No, ADU does not offer emergency services.
No, ADU does not offer warranties.
ADU offers the following services: DISTRIBUTOR OF BUILT-IN KITCHEN APPLIANCES. ADU is dedicated to: * Providing Professional Sales People * Offering Competitive Pricing * Providing Built-in Kitchen Appliances * Being the Best in Service.