Royal Electric, Inc.

Jeff (estimator) was very knowledgeable and provided us with a fair quote. Tom and his crew were very professional, courteous and knew what they were doing. I had competing quotes from other local providers, but I'm glad I decided to go with Royal. Definitely will hire again.

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The entire process went very well and Royal was a pleasure to deal with. Setting up the appointment was prompt and efficient. The crew of two (Tom and Josh) arrived promptly on time (actually a few minutes early). They went right to work and were finished in about an hour. We couldn't have asked for better service and will certainly use Royal in the future.

unknown

They were very neat, courteous and thorough. They were very easy to work with. They were reliable and I would use again.

They were very good. I was very pleased with them. I would use them again.

We were very pleased with Royal. We are selling our house and needed some work done at the box because of an inspector report. They immediately understood the job, did it quickly and without drama, and at a very fair price.

They got the job done quickly and did great follow up. I give them high marks. I had no problems with scheduling and they showed up on time. They were clean and efficient. They were quite a bit lower than the other bid I got as well. They did a very nice job.

On October 25, 2012 I bought a 5000KW generator in preparation for a big storm and blackout that was anticipated for the MD area. The storm turned out not to be as strong as anticipated nor did we lose power (kinda like when I bought my snowblower and then it didn't snow for two years). In any case, now that I had my generator I thought that having a Transfer Switch installed would be a good idea so that I wouldn't have to deal with running extension cords into the house when and if we ever did lose power. I called several electrical contractors for quotes but settled with Royal Electric primarily because of price, availability of the product I wanted, and the knowledge and professionalism of the estimator, Dave Schroen. On Nov. 20, 2012, I signed a contract with Royal Electric, and on Dec. 20. 2012 a ProTran 31410C10-circuit transfer switch was wired into my main panel. The two technicians, Ed and Tom, arrived promptly at the scheduled time. The first order of business was to drill a hole from my basement to the front of my house by the garage so that a 30 Amp cable could be run from an inlet box down to the main panel. This went without a hitch and the cable was then routed from the entry point into a chase in my finished basement to the main panel. Again this process went quickly. Both Ed and Tom were very professional, friendly, and tidy (no mess -- and they cleaned up as they went along). Ed and Tom installed the Transfer Switch next to my main panel. Did a nice neat job. Tom then began installing the PB 30 weatherproof inlet box, and made up a 25 foot 30 Amp cord to go from my generator to the inlet box. While Tom was working on this, Ed began wiring the transfer switch to the main panel. When the cover was removed from my main panel (a circa 1970 ZINCO 150 AMP panel) both ED and I were shocked at what we saw. A total mess of jumbled and twisted wires, no space on the gound/neutral bars, and broken gound wires on some of the aluminum cables coming into the box. At that point Ed suggested the old ZINCO panel be replaced, and I agreed, primarily for safety reasons. Ed finished wiring in the transfer switch to the existing main, leaving all leads from the transfer swich long knowing that the panel would soon be replaced. Ed also and corrected all the apparent grounding problems. Following that, I started my generator, plugged it in and tested the transfer, which worked flawlessly. On Jan. 8, 2013, Ed and Tom arrived at the scheduled time to replace my ZINCO panel with a 200 AMP Square D QO panel. Once the meter was pulled, most of the morning was spent removing and labeling the olds wires from the existing panel without damaging anything. After this was done the old panel was removed and the new panel installed. Ed and Tom then began wiring the new panel. A junction box was installed to take care of some short aluminum cables that just would reach into the new panel. They pigtailed copper to aluminum using anti-oxidant joint compound. Ed straightened the mess of cables coming into the panel so that everything looked neat. Inside the panel, the cables were neatly placed and all ground and neutrals were routed to the side. Following the wiring of the new panel each circuit was tested. Once this proved to be o.k. the transfer switch was wired back into the main panel to the appropriate circuit breakers, and once again the transfer switch was tested. I can't say enough about Ed and Tom. Both were very professional, knowledgeable, and above all just nice people. They are extremely neat and meticulous -- wire management, leveling the panel and transfer switch when installing, and dirt and mess management and clean-up. Working the contracts with Dave was a pleasure. I must say that all the people at Royal Electric were very nice to work with, and I would highly recommend this company to anyone. On Jan. 10, 2013 we lost power at approximately 3 AM when someone ran into a utility pole. At 7:30 AM I fired up my portable generator, plugged it in, and turned on the circuits on my transfer switch. Worked like a champ. Power didn't come back on until around 11:30 AM. It sure beat pulling and plugging in extension cords.

The whole experience with Royal Electric, from our initial phone call to completion of the repairs, was easy, professional, and pleasant.

Two electricians arrived as scheduled and replaced our rusted-out post lamp. The work was finished as they had proposed, and we were charged less than the phone estimate.

They arrived on time, they were pleasant and professional, they did a good job, and everything works great. While here, they also fixed, at no charge, a problem that a prior electrician had created with another ceiling fan.

Called them around the middle of September and they came out a few days later, diagnosed the problem and said they needed to order the parts (which we were told would be about two weeks). I called them after a month went by and they came out with as it turned out the wrong parts. Another month went by and again I called them to find out when the work would be done. Finally after two months the work was completed. The fact that I had to keep calling them is the main reason why I would not use them again. Poor customer service.

I am very satisfied with their work. They had been very nice and they did what they said they would do.

We were very pleased with the work done and with the electricians on the jobs -- and the service manager at the shop.

I have always found them to be fair. They are very nice and they do the job. They allowed me to buy the timer I wanted put in. They are really nice people. I have been very happy with them. They were very reasonable with everything they did for me. I would use them because I have a history with them. Their workers are courteous and clean up after themselves. They answer any questions you have. They are there when they say they will be. I've always been happy with the things they've done for me.

My experience with this company was very good. If I ever had anything happen or come up I would call them in a second. They are not cheap but they are good. They are such a big company that there is always someone available and typically they can make themselves available whenever you have time off. I would definitely use them again in the future for any and all of my electrical needs or problems.